Sofia Wilson ☁ Email and Phone Number

*Represent the voice of the end user. Bring the end user’s voice into the creation process. Own requirements, specifications, and release plans for the team.*Coordinate activities including define priorities with the end user and following up on implementation.*Represent the end user’s needs for feature enhancements and growth*Drive for the best end user experience possible. Work closely with department leads to develop, test, and deliver documentation to the development team. Work with the development team to deliver a world driven by end users. Drive the end to end feature delivery cycle.*Manage and develop a team of talented developers*Assign work for small to large enhancements and manage using internal requests and project planning*Collaborate across teams. We win or lose as a team. Create alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.*Reinforce a design-thinking culture that leverages the best product, technology and innovative talent*Management of the salesforce production environment and devOps strategy*Coordinating, rationalizing, and creating architecture and standard development platforms and frameworks for your teams*Providing guidance through service / tool selection*Being a decision maker around software architecture best practices, including scalability, performance, availability, maintainability, extensibility and securityKey Accomplishments:*Led a team of developers through the overhaul of the cloud-based financial suite to improve the financial process and marry it with cross-departmental process intricacies*Developed process for cash-in activities, cash out activities, monthly reconciliation, inter-company transfer process, re-defined all ledger accounts and financial variables*Full audit of 2018-2019 financial data and cleaning

* Liaisoned with clients on an ongoing basis, to maintain and develop the business relationship, and keep projects to a set time frame.* Actively managed stakeholders' expectations, resource alignment, and possible conflicting priorities across projects* Ensured adherence to Plative's delivery structure and project management methodology during implementation of the solution.* Delivered strategic business reviews to educate clients on key platform trends and consideration.* Communicated reports regarding project status, risk management and escalation of issues.* Coordinated IT project teams to ensure that client business requirements are effectively incorporated into design specifications, multi-platform integrations and data transfers* Prepared for and lead discovery meetings and workshops with clients to discover pain points and business objectives* Advocated to resolve and manage escalations to ensure client partnership endures

Bluewolf DevOps Practice*Managed a team of DevOps experts through the creation of organization-wide DevOps training collateral. *Collaborated with team members across department to create DevOps training collateral and an enablement strategy for organization-wide training.*Led discussions with practice leads across the organization to introduce DevOps.Energy/Infrastructure - Release Management and DevOps*Successfully rolled out a unified Release Management strategy leveraging Bluewolf's Sightline tool and GitHub, across 5 application teams. *Replaced legacy release management practices with a scalable release process, to facilitate agile planning and process evolution.*Provided change management and learning services to enable a team of three system administrators to lead the release process using the new technology.

Healthcare – Consultant, Solution Generation*Net new Service Cloud implementation for large healthcare software company utilizing Community Cloud, Oracle, CTI, and Satmetrix functionality.*Responsible for extensive design, configuration, and release of all requirements and enhancements.*Email-to-Case automation and Omnichannel configuration.*Managed QA, UAT, and release management processes for “go-live” across company’s service organization.*Managed a team of 2 business analysts.*Complete restructuring of the Release Management process, including updates to increase security, success metrics, and governance. Energy/Infrastructure – System Administrator, Release Management and DevOps Engineer*Implemented security solution for offshore administrators, including permission sets, profiles, and delegated administration.*Solution design and configuration for a core business application. *Assisted in the replacement of legacy deployment processes with Bluewolf Sightline Backlog Management tool across multiple departments.*Directly on-boarded and managed one business analysts and two consultants.

Net new Salesforce implementation for a case study utilizing Community Cloud, Sales Cloud, DocuSign, and Conga Composer.Authored a Release Management best practices guide detailing best practices for the migration path, the configuration process, and the deployment process.Led a series of introductory Release Management lectures to a team of 9 Business Analysts.

* Lead creation of the largest ad campaign – Find Your Fit* Create and grow Pinterest presence from 0 to 166 followers (https://www.pinterest.com/cuboulderrec/)* Design, create, and deliver marketing campaigns to support the growth and expansion of outreach efforts* Compile reports based on information collected such as current trends, new offerings, and pricing* Measure effectiveness of ad campaigns by cross-analyzing ROI efforts* Subject matter expert and point of contact for all social media efforts* Improve facility marketability and profitability by, identifying and capitalizing on consumer interests* Proof all advertisements and promotional posters before printing● Research competitive facilities by identifying and evaluating facility characteristics, pricing, and advertising● Initiated partnership with KIND Snacks● Organized sponsorship for all major events