- Client Onboarding: Manage the onboarding of new clients, gathering all pertinent information to ensure a smooth and personalized experience.- Itinerary Management: Oversee the creation of comprehensive travel itineraries from start to finish, coordinating all trip details to ensure accuracy and alignment with client expectations.- Customer Support: Provide dedicated assistance to clients, promptly addressing any questions, concerns, or adjustments to travel plans.- Project Management System Implementation: Spearheaded the adoption of Asana as our PMS, streamlining task assignments, itinerary tracking, and enhancing team collaboration for more efficient workflows.- Quality Assurance: Review and refine travel arrangements to maintain high standards of quality and client satisfaction.

- Manage a team of 12 virtual assistants, overseeing their onboarding, productivity, and KPIs.- Utilize Salesforce, ActivTrak, Homebase, and GChat for efficient scheduling and record keeping.- Foster effective communication through regular Google Chat interactions, weekly shadowings, and monthly 1:1 meetings.- Achieve high revenue generation by strategically scheduling individuals resulting in significant sales.- Successfully transitioned from a Virtual Assistant to a Supervisor position, selected among numerous applicants.

- Schedule appointments between employees and designated Benefit Advisors (BA’s).- Coordinate BA’s schedules to ensure efficient utilization of their time.- Utilize Salesforce and other tools for accurate record-keeping and appointment tracking.- Contributed to the team's top position in revenue generation among Virtual Assistants.- Skilled in time management and task prioritization.

- Be the primary support of Lead Generation for all Makrwatch clients supporting in manual lead finding, creator filtering/vetting support and creator content categorization- Maintain up to date Makrwatch’s Monday.com board with creator discovery insights, organizing all completion tasks and feedback to the extended team- Review and address creators based on their content and invite them to our campaigns.- Organized onboarding materials, and communication and launched new Wiki pages for new freelancers entering the company by providing tailored guidance to each new team member.

- Analyzed and evaluated hotel processes and policies in the front desk department. - Created a new playbook on guest check-in and check-out experience for a smoother transition from lobby to room.- Created an infrastructure to capture guest data (e-mail, phone numbers, and nationality) to improve marketing communications, customer retention, and industry-best practices. - Digitalized the process from a manual approach and migrated the process to Opera CRM.- Developed an onboarding process (for existing and new) front desk employees that decreased training time and ramp up the process by 65%.

- Responsible for customer support and welcoming over 18,000 guests throughout their stays at Fontainebleau annually- Assist in logistics and coordination of VIP guests from transportation, catering, and room accommodations- Train new staff on hotel policies and rules, guest operations, event coordination, hotel software management and maintenance tickets to improve guest experience.

Rotating internship in Hotel Operations and then stayed as Front Desk agent.