Sofia Gjerstad Email & Phone Number

Milan, Lombardy, Italy

• Responsible for parliamentary monitoring, research and reporting focusing on policies related to education, energy, environment, SMEs and technology.
• Researching and drafting regular reports of relevant parliamentary activities (proceedings, committee sessions, questions, debates etc.) and departmental updates in a format tailored to clients’ interest and stylistic.
• Adhere to strict client deadlines taking into account availability of parliamentary records.
• Support the senior leadership team with ad hoc and time sensitive projects such as general election research and report drafting, and contribute to wider and client specific strategic public affairs plans.

London, England, United Kingdom

• As deputy team lead, I was responsible for strategic parliamentary engagement on trade policy to support the department’s objectives; providing expert advice on parliamentary official and ministerial engagement and.
• Lead parliamentary engagement advice for announcements and setting the precedent how the department engages with Parliament on free trade agreements
• Create parliamentary engagement strategies reflecting departmental and Government priorities aligned with parliamentary scrutiny commitments and political landscape
• Prepare and coordinate briefings for senior officials and ministers
• Draft and copy write communications (MP correspondence and MP newsletter)
• Work closely with policy, communication, advocacy and external engagement teams

London, England, United Kingdom

• Project lead for the Export Support Service policy hub’s Europe branch overseeing policy projects aimed at identifying and improving policies to help UK exporters.
• Report at cross-government meetings and steering board; written reports to SLT
• Line management: regular coaching and appraisal meetings
• Matrix management of policy projects; lead overall improvement project
• Business engagement to understand exporters concerns and consider solutions
• Head of recruitment campaign: responsible for all stages from drafting advert andchairing interviews to onboard.Key achievements:Using my strong communication skills, targeted reporting, and matrix management, I.

London, United Kingdom

• I worked to ensure the new UK independent trade policy post EU exit works for the whole of the UK by involving the devolved governments in developing and delivering trade policy.
• Advice and streamline engagement with the Devolved Administrations across the department in line with the Government’s ambition to strengthen the union
• Responsible for the regular senior officials’ meetings across the UK
• Responsible for first senior officials’ meetings on UK trade policy with representatives from the Crown Dependencies to prepare for the launch trade negotiations
• Draft briefings for senior officials and Ministers for meetings with counterparts; draft submissions for ministerial advice as well as correspondence
• Point of contact for devolved government officials, establishing strong relationships

Bristol

• I was responsible for supporting inspection teams in undertaking essential tasks to the delivery of high-quality regulatory activities pre, during and post inspections, such as research, report writing, stakeholder.
• Collected and analysed evidence and delivering inspection reports to the required standard and deadlines.
• Supported the quality assurance process of inspection outcomes by administering panel review meetings, recording outcomes, and peer reviewing reports to ensure consistency.
• Managed a portfolio of a large NHS trust by monitoring and acting on performance measures, risks, and regulatory compliance, triaging safeguarding enquiries, and consulting whistle-blowers. I also engaged directly with.
• Presented information on equality, diversity and human rights to my regional team and contributed to regular network events.Key achievements include leading the first assistant inspector induction in the region which.

Southmead Hospital

• I was responsible for Uro-Oncology waiting lists, working within the Department of Health’s policies and cancer delivery targets to provide high-quality service for patients.
• Registered patients, coordinated surgery appointments, and updated databases.
• Investigated performance and referral to treatment targets, compiled reports to service managers, actioned urgent cases in accordance with regulation.
• Worked effectively with staff from range of professions, seniority and background. Key achievements include composing new guidance for standard operation procedure to allow an easier transition to new patient record.

Bristol, Storbritannien

I was responsible for marketing translations and copy-editing material from English to Swedish for the Swedish market, further strengthening my eye for detail.

Kristianstad, Sverige

• In a fast-paced, customer facing role I worked towards ambitious performance targets and dealt with a wide variety of customers, not seldom with challenging behaviours.
• Handled incoming calls regarding numbers, contact details and other information with specific software systems such as OpenClient.
• Performed telephone operations such as connecting calls, sending texts and emails.
• I was promoted to work with customer service and manning outsourced switchboard connections (including taking accurate messages and arrange call-backs) for large companies and government agencies in addition to the.

Kristianstad, Sweden

• For the student ages 6 to 11, I led classes (up to 30 children) or assisted a teacher, and for the higher grades, ages 12 to 16, I alone taught classes, sometimes planning the content of the lessons myself beforehand.
• Oversaw after-school programs, supervised and arranged activities and excursions for the pupils.
• Prepared material and communication method suitable for the age and skill levels.

Stockholm, Sweden/San Francisco, CA

I ran a blog focusing on student life in San Francisco to encourage Swedish students to study abroad. I answered email queries from prospective students who needed advice on how to pursue a higher degree in the US.

Kristianstad, Sverige

• In a fast-paced, customer facing role I worked towards performance targets and customer service satisfaction. Key responsibilities
• Handle incoming calls regarding numbers, contact details and other information with specific software systems such as OpenClient.
• Telephone operations such as connecting calls, sending texts and emails;
• Customer service and manning outsourced switchboard connections for large companies and government agencies.

Flagstaff, AZ

• This position taught me valuable administrative skills in a highly international setting where I learned how to successfully communicate with individuals from a wide variety of countries and cultures. Main.
• Greet and direct visiting students in accordance with their needs and concerns;
• Handle the office’s general communications with other offices on campus,government agencies, and current and prospective students, mostly via phone,fax and email;
• Provide administrative assistance to the office’s advisors and otheradministrators;
• Provide basic immigration advice for international students;
• Administer smaller payments and make appointments;

Kristianstad, Sverige

• In a fast-paced, customer facing role I worked towards performance targets and customer service satisfaction. Key responsibilities
• Handle incoming calls regarding numbers, contact details and other information with specific software systems such as OpenClient.
• Telephone operations such as connecting calls, sending texts and emails;
• Customer service and manning outsourced switchboard connections for large companies and government agencies.

Santa Barbara, CA

• Main responsibilities include:
• Assign columns and guide and coach the staff writers;
• Write the editorial in collaboration with the news editor and the editor-in-chief;
• Attend weekly editorial meetings and bi-weekly staff meetings;
• Plan upcoming issues;
• Copy edit, page design and online publishing.

Kristianstad, Sverige

• Main responsibilities include:
• Manage the front-desk at one of the sections of the hospital, greet patients andvisitors and assist them with various concerns;
• Communicate with other sections to book patients’ procedures and managepatient flow;
• Administer confidential patient information;
• Use various computer software to register patients.

Master’S Degree, Gender Studies And International Relations, Msc Distinction

Bachelor Of Arts (B.A.), Political Science And Government, Summa Cum Laude

Associate Of Arts - Aa, Journalism

Activities and Societies: Phi Theta Kappa

Journalism And Political Science