Customer Experience Manager - Chomerics Division
Current
Oct 2021 - Present
AeroLeads people directory · profile
Sofia Ríos Email & Phone Number
Customer Experience (CX) Manager at Parker Hannifin
at
Parker Hannifin
2 work emails found
@parker.com
9 phones found area 832, 281, 314, and 713
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience (CX) Manager at Parker Hannifin
Location
Greater Boston, United States
Company size
Who is Sofia Ríos? Overview
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Quick answer
Sofia Ríos is listed as Customer Experience (CX) Manager at Parker Hannifin at Parker Hannifin, a with 11 employees, based in Greater Boston, United States. AeroLeads shows a work email signal at parker.com, phone signal with area code 832, 281, 314, 713, and a matched LinkedIn profile for Sofia Ríos.
Sofia Ríos previously worked as Customer Experience Manager - Chomerics Division at Parker Hannifin and Customer Service Manager - Houston Service Center at Parker Hannifin. Sofia Ríos holds Bachelor Of Business Administration - Bbs, Business, Management, Marketing, And Related Support Services from Western Governors University.
Company email context
Email format at Parker Hannifin
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*@parker.com
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AeroLeads found 2 current-domain work email signals for Sofia Ríos. Compare company email patterns before reaching out.
Profile bio
About Sofia Ríos
Sofia Ríos is a Customer Experience (CX) Manager at Parker Hannifin at Parker Hannifin. She possess expertise in customer service, sap, sap products, customer satisfaction, inventory management and 19 more skills. She is proficient in Spanish. Colleagues describe her as "I had the privilege to witness Sofia's team leadership skills first hand as her HR Partner for 2+ years. Her willingness to recognize talent and develop through delegation made my job easier. Sofia's team members were the most engaged and empowered, and they usually cited their boss as the reason behind their satisfaction. Sofia is a gifted listener; I've seen her practice empathy and compassion naturally, with little effort. What made her one of my favorite team leaders, however, was her thirst for development. She sought feedback on tough calls and took time to discuss current HR practices and future trends...She made some mistakes, of course, we all do, but Sofia's resilience and learner's mentality were models for the team and assets to the company. I'd steal her in a heartbeat, if I could! 😉"
Listed skills include Customer Service, Sap, Sap Products, Customer Satisfaction, and 20 others.
Current workplace
Sofia Ríos's current company
Company context helps verify the profile and gives searchers a useful next step.
Parker Hannifin
8 roles
Sofia Ríos work experience
A career timeline built from the work history available for this profile.
Customer Service Manager - Houston Service Center
Led, developed and executed customer experience strategy. Managed Inside Sales and Quoting Teams. Key focus areas: Customer Experience, Likelihood to Recommend and Pricing. Responsible for management of change and training/development of staff.
Apr 2019 - Oct 2021
Customer Service Team Lead - Houston Service Center
Provided consistent evaluation of the team’s processes to assure the most effective use of resources and ensure that Parker policies and procedures are being adhered to. Provided daily coaching while overseeing daily customer interface; assisted in planning work and setting priorities. Worked closely with customers and Parker territory managers/field sales to resolve any service issues.
Nov 2017 - Apr 2019
Customer Service Representative - Houston Service Center
Provided sales service to a key global account and their subcontractors; average annual sales of $13m. Primary point of contact for eight international and five domestic locations. Managed order process from quotation to delivery. Provided quotations by obtaining best supplier pricing. Managed dispute resolution involving pricing, logistics, quality issues and product returns.
Nov 2012 - Nov 2017
Customer Service Specialist
Provided sales service to a key global account and their subcontractors; average annual sales of $6m. Point of contact for eight international and five domestic locations. Managed order process from quotation to delivery. Managed dispute resolution involving pricing, logistics, quality issues and product returns.
Nov 2007 - Nov 2012
Customer Service Specialist
Inventory management and stock transfers between Huntsman USA, Asia and Australia while assuring adherence to US import/export compliance requirements. Coordinated delivery between customer and sales, logistics, finance, manufacturing and storage facilities. Maintained customer export files according to US Export requirements and company retention policy. Internal primary contact for web portal training and issues. Managed strategic national distributor accounts.
Nov 2004 - Nov 2007
Pricing Administrator / Customer Service Specialist
AccountPros for DEXCO POLYMERS LP (a Dow/ExxonMobil Venture)Created pricing records, rebates and credit memos as customer contract specifications were met. Invoiced consignment accounts and European affiliates. Attested all invoices for accuracy and necessary sales adjustments as needed. Managed customer disputes, short-payments and invoicing errors. AccountPros for EXXON MOBIL CHEMICAL COMPANY – Polymers DivisionManaged 120 domestic sales accounts and vendor managed inventory accounts, facilitated sales order delivery between the customer and manufacturing, finance & logistics. Managed incoming orders and requests for quotations. Assisted SAP implementation / customer and item master data.
Nov 2001 - Nov 2004
Customer Service Specialist
Managed drum and tank inventory at off-site facilities. Monitored railcar inventory using RailTrac software. Customer liason between manufacturing sites and freight forwarder. Responsible for invoicing and collections. Interacted with Latin American customer base and traveled 15% to Mexico City, Guadalajara and Monterrey, Mexico.
Nov 1999 - Nov 2001
Team & coworkers
Colleagues at Parker Hannifin
Other employees you can reach at eaton.in. View company contacts for 11 employees →
NS
Nick Sofia
Colleague at Parker HannifinGreater Cleveland, United States
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NG
Nithin Gangadharan
Colleague at Parker HannifinCleveland, Ohio, United States
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RJ
Riley Johnstone
Colleague at Parker HannifinColumbus, Ohio Metropolitan Area, United States
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PW
Prince Wiafe
Colleague at Parker HannifinBuffalo-Niagara Falls Area, United States
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DZ
Dmitri Zakatov
Colleague at Parker HannifinSalt Lake City, Utah, United States
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EP
Evelin Pineda, Mshr
Colleague at Parker HannifinLos Angeles Metropolitan Area, United States
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CT
Christopher Terryn
Colleague at Parker HannifinGrand Rapids, Michigan, United States
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FS
Fred Sykes
Colleague at Parker HannifinWilloughby, Ohio, United States
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GF
Ginger Fraser
Colleague at Parker HannifinIrvine, California, United States
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CQ
Clint Quanstrom
Colleague at Parker HannifinWest Dundee, Illinois, United States
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Nick Sofia
Colleague at Parker HannifinGreater Cleveland, United States
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NG
Nithin Gangadharan
Colleague at Parker HannifinCleveland, Ohio, United States
View →
RJ
Riley Johnstone
Colleague at Parker HannifinColumbus, Ohio Metropolitan Area, United States
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PW
Prince Wiafe
Colleague at Parker HannifinBuffalo-Niagara Falls Area, United States
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DZ
Dmitri Zakatov
Colleague at Parker HannifinSalt Lake City, Utah, United States
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EP
Evelin Pineda, Mshr
Colleague at Parker HannifinLos Angeles Metropolitan Area, United States
View →
CT
Christopher Terryn
Colleague at Parker HannifinGrand Rapids, Michigan, United States
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FS
Fred Sykes
Colleague at Parker HannifinWilloughby, Ohio, United States
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GF
Ginger Fraser
Colleague at Parker HannifinIrvine, California, United States
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CQ
Clint Quanstrom
Colleague at Parker HannifinWest Dundee, Illinois, United States
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1 education record
Sofia Ríos education
-
Western Governors University
FAQ
Frequently asked questions about Sofia Ríos
Quick answers generated from the profile data available on this page.
What company does Sofia Ríos work for?
Sofia Ríos works for Parker Hannifin.
What is Sofia Ríos's role at Parker Hannifin?
Sofia Ríos is listed as Customer Experience (CX) Manager at Parker Hannifin at Parker Hannifin.
What is Sofia Ríos's email address?
AeroLeads has found 2 work email signals at @parker.com for Sofia Ríos at Parker Hannifin.
What is Sofia Ríos's phone number?
AeroLeads has found 9 phone signal(s) with area code 832, 281, 314, 713 for Sofia Ríos at Parker Hannifin.
Where is Sofia Ríos based?
Sofia Ríos is based in Greater Boston, United States while working with Parker Hannifin.
What companies has Sofia Ríos worked for?
Sofia Ríos has worked for Parker Hannifin, Halliburton, Huntsman Corporation, Exxonmobil, and Merisol Usa Llc.
Who are Sofia Ríos's colleagues at Parker Hannifin?
Sofia Ríos's colleagues at Parker Hannifin include Nick Sofia, Nithin Gangadharan, Riley Johnstone, Prince Wiafe, and Dmitri Zakatov.
How can I contact Sofia Ríos?
You can use AeroLeads to view verified contact signals for Sofia Ríos at Parker Hannifin, including work email, phone, and LinkedIn data when available.
What schools did Sofia Ríos attend?
Sofia Ríos holds Bachelor Of Business Administration - Bbs, Business, Management, Marketing, And Related Support Services from Western Governors University.
What skills is Sofia Ríos known for?
Sofia Ríos is listed with skills including Customer Service, Sap, Sap Products, Customer Satisfaction, Inventory Management, Logistics, Troubleshooting, and Powerpoint.
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