Sofia Almeida Santos Email and Phone Number

Coordinating a team of six analystsManagement of import quotas operation (including development of Control Maps and Compliance with Customs Legislation)Implementation and improvement of operational control processes (including KPI´s and work-flows)Preparation of Presentations and Analytical Reports to support the decisions of the Board and subsequent participation in meetingsPlanning actions to comply with the commercial strategiesInterface with Banks, Government… Show more Coordinating a team of six analystsManagement of import quotas operation (including development of Control Maps and Compliance with Customs Legislation)Implementation and improvement of operational control processes (including KPI´s and work-flows)Preparation of Presentations and Analytical Reports to support the decisions of the Board and subsequent participation in meetingsPlanning actions to comply with the commercial strategiesInterface with Banks, Government Agencies, Suppliers and CustomersInteraction and support for multiple internal departments of the CompanyMain Achievements: - Starting the department, organizing the entire modus operandi and implementing effective rules.- As a team, responsible for the savings of about EUR 10million a month in customs duties. - One month in Hong Kong to analyze the supply chain of a joint venture, so as to identify risks, difficulties and unnecessary practices.- Compilation of a dossier / guideline with all the department´s processes, tasks and procedures. Show less

Administrative support to the Commercial Manager and taking part in international FairsCustomer Service (price information, receipt of requests, follow-up of complaints and charges) by e-mail, telephone and meetingsPlanning together with Production Managers on product supply per CustomerMonitoring Supply Chain and solving problems related to shipments and documentation delaysPricing e Anual BudgetMain Achievements: - I have helped to increase the sales from 3000 to… Show more Administrative support to the Commercial Manager and taking part in international FairsCustomer Service (price information, receipt of requests, follow-up of complaints and charges) by e-mail, telephone and meetingsPlanning together with Production Managers on product supply per CustomerMonitoring Supply Chain and solving problems related to shipments and documentation delaysPricing e Anual BudgetMain Achievements: - I have helped to increase the sales from 3000 to 7000 tones a year in Further Processed Products in the European Union market. Show less

Administrative support to the Commercial ManagerCustomer Service (receipt of requests, follow-up of complaints and charges) by e-mail and telephoneConducting proper shipping reports to each customer Monitoring Supply Chain and solving problems related to shipments and documentation delaysMain Achievements: - Elaboration and computerization of a major and single list with all products and respective details.- Improved the Claims Dossier and have contributed to the… Show more Administrative support to the Commercial ManagerCustomer Service (receipt of requests, follow-up of complaints and charges) by e-mail and telephoneConducting proper shipping reports to each customer Monitoring Supply Chain and solving problems related to shipments and documentation delaysMain Achievements: - Elaboration and computerization of a major and single list with all products and respective details.- Improved the Claims Dossier and have contributed to the reduction of the response time from 30 to 10 days. Show less

Soon after five months in this company and after my arrival in England, I was invited to apply to the position of Assistant Manager. Therefore, I had to attend a course in which I´ve finished successfully and proudly have obtained a Certificate with Distinction (note 98%).Duties included:Management of a team of seven to twelve staff membersCustomer service and complaints face to faceCash and safe control (cashing -up )Filling up daily reports for control of dates and… Show more Soon after five months in this company and after my arrival in England, I was invited to apply to the position of Assistant Manager. Therefore, I had to attend a course in which I´ve finished successfully and proudly have obtained a Certificate with Distinction (note 98%).Duties included:Management of a team of seven to twelve staff membersCustomer service and complaints face to faceCash and safe control (cashing -up )Filling up daily reports for control of dates and temperaturesReporting sales volumeData entry concerning losses and stockMain achievements:- As a team, we have achieved a result of 100% on Mystery Shop and 93% in the Franchisor´s audit Show less