Sofia-Magdalena Karlsson (She/Her) Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam Area

Amsterdam, North Holland, Netherlands

Amersfoort, Utrecht Province, Netherlands

Main support point for co-workers in sales, customer relations helping them to secure supply and sales steering. Supported different teams in understanding their role in the ordering process. This coaching in the ordering systems and parameters and by identifying more efficient working methods. Specialized in commercial merchandising, sales location management and the forecasting processes. Delivered to IKEA's rules and guidelines to ensure high stock accuracy and minimizing general product handling. Managed several projects to completion that provided the tools to make processes and routines more efficient and reduce the number of errors.Managed several department rebuilds to schedule according to IKEA's way of working.

Slependen, Oslo

Optimized sales and profitability by taking ownership of the product range and actively promoting the IKEA commercial priorities and volume commitments. This was achieved through highlighting the range and customer needs and by creating a strong reliable team of coworkers. Improved working routines and processes making them more efficient based on the needs of the customers, the store and the organization following IKEA's rules and guidelines.Delivered high-quality customer experience through strong collaboration with the logistics and communications team to achieve the goal of an extraordinary customer experience.

Oslo, Norway

Main responsibilities were to support the co-workers to use the IKEA systems for forecasting and sales location management in the most efficient way possible. Took active responsibility for the range, selling out outgoing articles and planning the introduction of products in the new IKEA ranges. Handled multiple successful rebuilds according to company guidelinesDelivered several education projects on new processes for colleagues in the sales, logistics and communication departments. Communicating the differences between new and old working routines and the value the new systems and technical processes would provide.

Oslo, Norway

Offered a first-class customer experience through sales steering and personal sales. Main tasks were to manage the IKEA range and current activities.

Filipstad Sweden

Managed a team of programmers and graphical designers. Our team helped local companies and the local government to grow their businesses through more efficient and attractive customer relations processes.

Oslo, Norway

Managed a team of baristas and bakers in an organic café and bakery.

Falun, Dalarna County, Sweden

Cared for elderly and mentally and physically disabled individuals.

Bachelor'S Degree, Nursing Science

Statistics

Colour And Design

Computer Programming