- Direct implementation of processes, tools, metrics, initiatives, and technology that support the strategy and improve revenue generation productivity- Create the conditions for effective development of group-wide strategies and tactics that support the short and long term strategic objectives- Identify and rectify gaps in current processes.- Day-to-day user support and maintenance.- Provide operational visibility through business ownership of technologies and the documentation of best practice.- Manage business stakeholders to ensure appropriate prioritization of demand to hit agreed business objectives.- Operational responsibility for the provision of support for ordering systems.- Contribute to the construction and maintenance of training documentation of relevant systems.- Responsible with procurement for costs of systems and must ensure that proper controls are in a place where appropriate.- Responsible for the regular distribution of status reports that measure the team performance against agreed critical success criteria.- Implement best practice in communication, sharing ideas with colleagues to ensure your wider team is briefed at all times.- Coordinate the team

- Communication & Marketing - M&P- Business Development - Garden Sharing

- SEO- marketing researcher- infographic designer - web writer

Create and develop marketing and communication strategies, implement creative, dynamic marketing plans, develop clear and consistent brand image across the marketing mix and trade marketing strategy.Main duties / Marketing:-Manage and Increase the online community strategy for Building/Growth/Engage purposes
-Influencers outreach-Social media and native advertising-Content creation -Email marketing -Press and Public Relation-Social media advertising-Lead generation-Analyze social media ROI and KPI in both paid and organic campaignMain duties / Communication:-Planning of the digital activities and integrated projects, from the strategic phase to the organization and control of the creative and production phases.-Rethink and redesign EF GROUP brand identity and visual identity-Define the online/offline Corporate communication strategy -Manage the international growth strategy and brand awareness-Website management (CMS) & Seo activities-Planning events

▪ Establishing and growing various marketing channels▪ Developing and implementing digital customers acquisition campaign▪ Managing and cultivating business relationships with national and international key accounts▪ Coordinating area sales representatives in Italy and Spain▪ Direct sales activities to generate more sales leads▪ Preparation of quotes and contracts negotiation

- Content Marketing Strategy - On- and offsite SEO activities- Digital Advertising- Partnerships & Business Development- Copywriting

SEO/SEM specialist, social media manager, copywriter, google Analytics specialist

- Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).- Solve status queries.- Initiate customers' escalations including order cancellation, customer satisfaction return, defective on arrival, missing parts, order follow up.- Qualify calls and reroute misrouted calls.- Report on Key Performance Indicators.- Deal with customer escalations.- Ensure customer query is solved by coordinating responses from the others teams involved (External partners).- Synchronize and Interface with other back end teams (outsourced suppliers).- Highlight key issues to his Key User and escalate to the right level appropriately

- Team leader- Co-organization of stays- Treasury- Supervision and teaching of basic photography

- Online Marketing- Analytical Marketing: research and analysis of competitors, positioning products in the italian market, comparative analyses for the fashion industry- Inbound Marketing: Creating commercial newsletter, creating storyboards for video promo- Outbound Marketing: customer research, telemarketing- Web marketing: management and editing of farm products to the official website- Graphic designers: designing posters, creating flyers for events and promotions- Art director: creating advertising campaigns

- Copywriter- Event planner: planning of the activities of the event- Social Media Marketing- Advertising: guerrilla marketing, distribution and advertising event, advertising campaign creation, coordination brand image, management of resources, public relations- Account