Sofia Santos Email & Phone Number

Coimbra, Pt

• Development of personalized travel packages, including the detailed creation of itineraries tailored to meet the specific needs and interests of clients.• Promotion and sales of travel packages through social media, utilizing digital marketing strategies to enhance visibility and engagement.• Personalized consultancy, providing guidance and detailed recommendations for unique travel experiences, ensuring client satisfaction from destination selection to post-trip follow-up.• Collaboration with suppliers and travel partners to ensure the quality and competitiveness of the packages.

• Analysis of Client Profiles and Objectives on social media, creating customized and results-oriented content strategies.• Development of Storytelling Campaigns that foster emotional connections with the audience, increasing engagement and loyalty.• Creation and Editing of Multilingual Content (Portuguese, English, and Spanish) for various formats, such as presentations, product manuals, scripts, and offline materials.• Planning and Execution of Segmented Campaigns on Facebook and Instagram Ads, focusing on achieving specific goals and maximizing ROI.• Campaign Metrics Analysis, producing monthly reports to optimize strategies and achieve better results.• Creation of Audiovisual Content for Instagram and TikTok, aligned with the latest trends, ensuring a dynamic and engaging visual presence.

Coimbra

• Management of communication and relationships with clients and suppliers, ensuring excellent customer service.• Organization and planning of catering operations, coordinating the team to ensure efficient and high-quality service.• Supervise the cleaning and maintenance of spaces and equipment, ensuring compliance with quality and safety standards.

Coimbra, Coimbra, Portugal

• Development of multilingual content (EN, PT, ES) for social media, blogs, newsletters, technical materials, interviews, and websites.• Meta Ads and SEO campaigns, with a focus on optimizing results and ROI.• Supervision of online stores (WordPress, Facebook, Google Shop) and inventory management.• Planning and coordination of tasks, ensuring team organization and meeting deadlines.• Interaction with online communities and partnerships with micro-influencers.• Customer service (both in-person and virtual), focusing on sales of tech products and technical support.• Organization and participation in tourism sector events (workshops and fairs), promoting the brand.• Conducting market research, analyzing potential clients, and providing personalized follow-up to maximize results.

Coimbra Area, Portugal

- In-person, email, and telephone service in multiple languages (Portuguese, English, French, and Spanish), providing tourist information to facilitate customer reception.- Organization of cleaning and maintenance team tasks, facilitating work and team coordination.- Management of the reservation system through databases, email, and telephone, and control of reservation platforms such as Booking and TripAdvisor.- Billing and financial management.- Development of written and visual content for social media and website, as well as community management on Facebook and Google My Business.

• Creation of strategic content for various channels, including blog articles, newsletters, website information, business documents, and social media, with a focus on engagement and conversion.• Planning and execution of strategies to integrate clients who were not yet online, expanding their digital reach and visibility.• Development and implementation of marketing campaigns (internal and external) aimed at strengthening team cohesion, promoting workplace well-being, and creating fundraising plans for social causes.• Evaluation of clients' online presence impact, performing strategic project analysis and preparing metric reports for senior management, focusing on data and tangible results.• Research and segmentation of potential clients, creating district-segmented databases to optimize campaigns and marketing actions.• Development of an internal marketing plan, identifying opportunities, setting objectives, and defining action plans adapted to the pandemic context.

Coimbra

• Developed creative and engaging copy for Facebook, aligning content with the department's communication goals and target audience.• Conducted thorough research to gather accurate and relevant information, ensuring the quality and reliability of published content.• Collaborated with the communication team to brainstorm ideas.• Monitored audience engagement and feedback on posts.

Pg Digital Marketing, Marketing Digital

Marketing And International Business

Coimbra Summer School, Entrepreneurship/Entrepreneurial Studies

Development of a project (Food Waste Knights) of entrepreneurship with national and foreign team.

Linguas E Humanidades