Sofia Moons Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Responsible to contribute with business insights related to Consumption, MACCs performance.Develop deep insights of Sales & Delivery performance and communicate across cross-functional and multi-subsidiary stakeholders.Champion delivery excellence and collaborate with Support Delivery teams in tracking and reporting key Service Delivery KPIs by providing qualitive insights focused on customer satisfaction, contract profitability, health and compliance.Drive business excellence by implementing Support Health Index reporting, including main Support Performance KPIs, Revenue, Consumption actuals and pipeline to measure Support accounts performance and compare against benchmark.

Dubai, United Arab Emirates

Support Services organization on the Lead to Order and Order to Cash processes to operate within MS compliance framework.Support MCS and Support Organization operational functions, (1) Sales cycle f, (2) Partners set up, (3) Deals set up, (4) Root cause analysis and problem-solving solutions, (5) Budget vs. Actuals analysis, and (6) Invoicing monthly activities.Responsible for demand generation process (lead generation) for Services Sales Business in UAE and MEC. Full Implementation of an efficient and simplified reporting methodology.

Dubai, United Arab Emirates

Support MEA Supplier Manager Lead (SML) in the end-to-end new Services Subcontractor onboarding process, from the supplier approval process, master contract execution compliance, external vetting processes to the invoicing and supplier invoices payment.Drive consistency of process and policy compliance across all Suppliers and Domains. Manage MEA suppliers (more than 250) reporting and suppliers’ total spend (i) spend across domains, (ii) by subsidiary, and (iii) tracking of cost savings achieved.

Cisco Systems

Act as single point of contact for dedicated accounts, working closely with the Cisco delivery teams, such as TAC, contracts and logistics, as well as the sales and engineering teams on prioritizing and managing all customer issues and escalations. Organize and coordinate weekly meetings and periodic on site technical reviews to present overall technical issues analysis, work to avoid potential network outages by proactively determining if issues seen with other customer networks pose a risk to their customer environment. Communicate issues internally to product and upper management to keep key players current on major account activity.

Provide technical support for Cisco High Touch Technical Support (HTTS) customers specializing in Local Area Networks (LAN) technologies. HTTS are Cisco’s premium services, provided to premium customers (involving major Internet Service Providers, Banks and Blue Chip Companies).Responsible for the daily interaction between Cisco and its HTTS Clients: (a) reviewing potential products and software features, (b) interfacing with Developer Engineers to analyse and identify the potential defects and addressing its cause.

Provide networking services to all internal and external customers, acting as a technical interface and communication conduit. This involves creating technical design documentation, proposal and reports to ensure the technical solutions are within appropriate standards.On a day-to-day basis responsible for the operational support to RIM’s wireless carriers networks including, on a broad basis, service supply and capacity management.

Argentina

Detailed knowledge and understanding of networking: TDM, Frame Relay, X.25, Dedicated Lines, ATM, Services on IP, International Services, Satellite Services: SCPC, VSAT, DAMA.Configuration, implementation, operation, maintenance and management of IP networks, Routers, Switches.Network planning activities that include (a) developing capacity models, (b) gathering and analysing traffic and usage data, (c) and developing plans and designs to augment capacity ahead of demand.Customer support identifying single points of failure, capacity bottlenecks, and network weaknesses in order to guarantee quality of service.

Emba, Master Business Administration

Bachelor'S Degree, Electronic Engineering – Specialized In Telecommunications

Electronic Engineering -Specialized In Telecommunications, Engineering