Sofian Sadka Email & Phone Number

Leicester, England, United Kingdom

• Responsible for validating a portfolio of policies within agreed timeframes that have been identified as having application fraud indicators varying in complexity.• Ensuring that any risk information is validated efficiently and accurately by reviewing information and documents received via various communication channels.• Ensuring that policies meet customers’ needs and have the appropriate level of cover with the correct risk information to support good outcomes.• Identifying and acting on deliberate and unintentional policy misrepresentation.• Responsible for servicing inbound and outbound calls from customers, internal colleagues and external parties.

Leicester, England, United Kingdom

A customer-facing role, dealing with gas and electricity inquiries and complaints, and taking calls throughout the day. Delivering excellent customer service by addressing inquiries, resolving issues, and providing product information, Managing a high volume of incoming calls and emails while maintaining a high level of accuracy and efficiency, and Collaborating with cross-functional teams to ensure prompt resolution of customer concerns.

Leicester, England, United Kingdom

Assisted with day-to-day financial tasks including invoicing, expense tracking, and payroll processing,Maintained accurate financial records and assisted in preparing financial reports as needed, Supported the management team with administrative tasks such as scheduling meetings, managing correspondence, and maintaining office supplies, and Collaborated with team members to ensure smooth operations and efficient workflows.