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Sofiane Yetto Email & Phone Number
Operations Lead - Verifications, CS
at
Certn
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Operations Lead - Verifications, CS
Location
Montreal, Quebec, Canada
Company size
Who is Sofiane Yetto? Overview
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Quick answer
Sofiane Yetto is listed as Operations Lead - Verifications, CS at Certn, a with 315 employees, based in Montreal, Quebec, Canada. AeroLeads shows a matched LinkedIn profile for Sofiane Yetto.
Sofiane Yetto previously worked as Team Lead Verifications - Operations at Certn and Verifications Specialist at Certn. Sofiane Yetto holds Intensive Spanish Course from Barcelona University.
Company email context
Email format at Certn
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Certn
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Profile bio
About Sofiane Yetto
✦ Thanks to my previous global experiences in the customer service industry, I have now specific expertise in the user experience field and customer satisfaction.✦ Being positive and empathetic, I bring those aspects of my personality forward to help users and clients by designing the best experiences to resolve their problems.✦ My different experiences abroad taught me how to adjust myself very quickly in a new environment. I'm now very open-minded and know how to be adaptable and comfortable with a variety of different user profiles.✦ I'm fully bilingual in French and English, I had a score of 975/990 at the TOEIC. And I'm intermediate in Spanish (level B1/B2).✆ +(33) 6 13 93 85 88 / +(1) 438 488 1848 ou ✉ so.yetto@gmail.com
Listed skills include Leadership, Gestion Du Stress, Design Graphique, Figma, and 14 others.
Current workplace
Sofiane Yetto's current company
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Certn
16 roles · 15 years
Sofiane Yetto work experience
A career timeline built from the work history available for this profile.
Team Lead Verifications - Operations
Current✧ Lead and mentor a high-performing team to deliver exceptional customer experiences and meet KPIs.✧ Collaborate with cross-functional teams to identify, address, and resolve client concerns, ensuring alignment with business goals.✧ Drive continuous improvement in processes, fostering creative problem-solving to streamline workflows and enhance service quality.✧ Manage customer interactions, ensuring a proactive, solutions-oriented approach that aligns with customer needs and expectations.
Jan 2022 - Present
Verifications Specialist
Sep 2021 - Jan 2022
Member Happiness Specialist
✧ Assisting the members through mails, chats and phone.✧ Helping the members proactively to give them the best user experience.✧ Finding effective ways to solve quickly the requests and different problems of the members using the process in place.✧ Quick adaptation to a work environment in constant development to be as reactive as possible to find creative solutions.
Jan 2021 - Aug 2021
Head Waiter
✧ Friendly welcoming of the customers. ✧ Responded to the needs of the clients.✧ Managed several seating in a fast pace environment.
Jul 2020 - Oct 2020
Cast Member
✧ Gave the best experience possible to the guests in the luxury environment (Disneyland Hotel). ✧ Welcomed the customers enthusiastically. ✧ Received some guest compliment letters for my positive attitude.
Dec 2019 - Jun 2020
Cultural Representative Cast Member
✧ High level customer service in front of a demanding clientele.✧ Fast pace working environment. ✧ Represented the french culture in front of international customers.
Sep 2018 - Nov 2019
Flight Attendant
✧ Ensured the safety of the passengers during the flight. ✧ Gave the best customer service possible.✧ Provided a customized service to each customer.
Jul 2017 - Jan 2018
Customer Service Representative
✧ Worked with an international clientele.✧ Tried to connect with the customers by having a little chat when possible.
Sep 2016 - May 2017
Lifeguard
✧ Had the opportunity to provide an excellent customer service by anticipating the needs of the guests.✧ Made sure that all the customers were safe and secure while enjoying the water park.
Jun 2016 - Aug 2016
Customer Service Representative
✧ Managed the customers files. ✧ Answered the customers requests by phone.
2015 - 2016
~1 yr
Receptionist
✧ Welcomed the clients warmly.✧ Managed the switchboard.✧ Helped the different collaborators.
2014 - 2015
~1 yr
Jun 2014 - Sep 2014
Customer Service Representative
✧ Helped the customers on the phone. ✧ Found new clients.✧ Developed the customer base.
Feb 2014 - May 2014
Airport Customer Host
✧ Improved my relational skills with the passengers.✧ Took care of angry and stressed customers by focusing on their needs and requests.
Sep 2013 - Jan 2014
Polyvalent Team Member
✧ Had to work and perform well in a stressful and very demanding work environment.✧ Managed the cash register.✧ Prepared the orders and welcomed the customers with a smile.
2012 - 2013
~1 yr
Team & coworkers
Colleagues at Certn
Other employees you can reach at certn.co. View company contacts for 315 employees →
MB
Megan Berntt
Colleague at CertnGreater Winnipeg Metropolitan Area, Canada
View →
TB
Thea Bates
Colleague at CertnViking, Alberta, Canada
View →
NG
Noland Germain
Colleague at CertnPowell River, British Columbia, Canada
View →
KB
Kyle Behiels
Colleague at CertnEdmonton, Alberta, Canada
View →
AP
Alex Przychodzki
Colleague at CertnKelowna, British Columbia, Canada
View →
KC
Kaveri C.
Colleague at CertnKitchener, Ontario, Canada
View →
SM
Shiela Mae Calopez
Colleague at CertnCalabarzon, Philippines
View →
PX
Promise Xu
Colleague at CertnToronto, Ontario, Canada
View →
JW
Jack Wade
Colleague at CertnLondon, England, United Kingdom
View →
JS
Joseph Sharp
Colleague at CertnPembury, England, United Kingdom
View →
Megan Berntt
Colleague at CertnGreater Winnipeg Metropolitan Area, Canada
View →
TB
Thea Bates
Colleague at CertnViking, Alberta, Canada
View →
NG
Noland Germain
Colleague at CertnPowell River, British Columbia, Canada
View →
KB
Kyle Behiels
Colleague at CertnEdmonton, Alberta, Canada
View →
AP
Alex Przychodzki
Colleague at CertnKelowna, British Columbia, Canada
View →
KC
Kaveri C.
Colleague at CertnKitchener, Ontario, Canada
View →
SM
Shiela Mae Calopez
Colleague at CertnCalabarzon, Philippines
View →
PX
Promise Xu
Colleague at CertnToronto, Ontario, Canada
View →
JW
Jack Wade
Colleague at CertnLondon, England, United Kingdom
View →
JS
Joseph Sharp
Colleague at CertnPembury, England, United Kingdom
View →
3 education records
Sofiane Yetto education
Intensive Spanish Course
Bachelor, Economy
Highschool Diploma
Frédéric Mistral Highschool
FAQ
Frequently asked questions about Sofiane Yetto
Quick answers generated from the profile data available on this page.
What company does Sofiane Yetto work for?
Sofiane Yetto works for Certn.
What is Sofiane Yetto's role at Certn?
Sofiane Yetto is listed as Operations Lead - Verifications, CS at Certn.
Where is Sofiane Yetto based?
Sofiane Yetto is based in Montreal, Quebec, Canada while working with Certn.
What companies has Sofiane Yetto worked for?
Sofiane Yetto has worked for Certn, Goodfood Market (Tsx:Food), Season Paris, Disneyland Paris, and Walt Disney World.
Who are Sofiane Yetto's colleagues at Certn?
Sofiane Yetto's colleagues at Certn include Megan Berntt, Thea Bates, Noland Germain, Kyle Behiels, and Alex Przychodzki.
How can I contact Sofiane Yetto?
You can use AeroLeads to view verified contact signals for Sofiane Yetto at Certn, including work email, phone, and LinkedIn data when available.
What schools did Sofiane Yetto attend?
Sofiane Yetto holds Intensive Spanish Course from Barcelona University.
What skills is Sofiane Yetto known for?
Sofiane Yetto is listed with skills including Leadership, Gestion Du Stress, Design Graphique, Figma, Microsoft Office, Communication, Adobe Xd, and Espagnol.
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