Sofia Neto Canário
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Sofia Neto Canário Email & Phone Number

Director of Customer Success @ Xray from Xblend / Founder @ Donate IT at Xray by Xblend
Location: Lisboa, Lisbon, Portugal 11 work roles 6 schools
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Current company
Role
Director of Customer Success @ Xray from Xblend / Founder @ Donate IT
Location
Lisboa, Lisbon, Portugal
Company size

Who is Sofia Neto Canário? Overview

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Quick answer

Sofia Neto Canário is listed as Director of Customer Success @ Xray from Xblend / Founder @ Donate IT at Xray by Xblend, a company with 51 employees, based in Lisboa, Lisbon, Portugal. AeroLeads shows a matched LinkedIn profile for Sofia Neto Canário.

Sofia Neto Canário previously worked as Director of Customer Success at Xray By Xblend and Head of Ecosystem (Product) Experience for Xray at Xray By Xblend. Sofia Neto Canário holds Information Science, 17 / 20 from Universidade Do Porto.

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Email format at Xray by Xblend

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Xray by Xblend

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Profile bio

About Sofia Neto Canário

I help others to get the most of technology and therefore “unleash the potential of every team" (mainly through Atlassian solutions).I’m actively engaged in social Innovation movements because I deeply believe that technology can help this world become a better place. Reach me out if you want to share learnings on Teamwork, Collaboration, Jira, Confluence, Knowledge Management, Agile, DevOps, Social Innovation and Tech4Good.

Listed skills include Information Management, Enterprise Content Management, Information Technology, Knowledge Management, and 14 others.

Current workplace

Sofia Neto Canário's current company

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Xray by Xblend
Xray By Xblend
Director of Customer Success @ Xray from Xblend / Founder @ Donate IT
lisbon, lisbon, portugal
Website
Employees
51
AeroLeads page
11 roles

Sofia Neto Canário work experience

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Director Of Customer Success

Current

Lisbon, Portugal

The Customer Success Team is focused on making customers happy and helping them reach their goals. We are Customer Advocates and help find solutions to Testing Management challenges. - Act as the voice of the customer- Enable resources and practices that improve the product experience- Customer Research- Customer Experience - Premium Onboarding - System.

Jun 2023 - Present

Head Of Ecosystem (Product) Experience For Xray

Lisbon Area, Portugal

The Ecosystem Experience Team is focused on helping customers & partners to have the best experience possible with Xray - Test Management for Jira. It's beyond Customer Experience because we are also concerned with your partners & community in general that we see as part of your ecosystem.We are committed to improving the product experience from the very.

Jan 2020 - Jun 2023

Founder

Current

Lisbon

Donate-IT is a portuguese non-for-profit community ( > 150 volunteers) that wants to help other non-for-profit to get the most out Information Technology. We believe that Tech can be used for Good, and that non-for-profits can accomplish better results if they can rely on tech.

Sep 2015 - Present

Collaboration & Dev Solutions Manager (Atlassian)

Lisbon Area, Portugal

As an Atlassian Certified Consultant & Team Lead:- Creating Solutions with Atlassian Software (Jira Software, Jira Service Desk, Confluence and others)- Portfolio Management for Atlassian projects at Xpand IT- Driving new business opportunities - Spread Atlassian Love among new and existing customers- Roadmap & backlog management, Sprint Planning, Sprint.

May 2017 - Jan 2020

Scrum Master - Collaboration & Development Solutions

Lisbon Area, Portugal

# Atlassian Consultancy (Jira & Confluence) # Project Management including Roadmap & backlog management, Sprint Planning, Sprint Review and Retrospectives (SCRUM)# Implementing solutions using Atlassian Stack ( JIRA, JIRA Service Desk & Confluence)# Participating in Agile transformation projects for several customers including Banking, Software & IT.

Apr 2016 - Sep 2019

Governance Manager

Lisbon Area, Portugal

# XPAGILE Governance Manager (responsible for process & improvement management, quality assurance (auditing), information management/configuration management) XPAGILE Methodology is certified CMMI Level 2.

Apr 2017 - Nov 2018

Head Of Organization Departament - Information Management & Process Engenering

Multicert

Organization Department is concerned with optimizing processes, management quality system, management control and information management systems.Among other activities,# Set and Improve control management reports# Information Project Management Systems# Quality Assurance Leadership (according to NP 9001:2008)# Managing multidisciplinary teams (finance.

Sep 2013 - Jan 2016

Head Of Information Management, Process Management And Communication Departament

May 2010 - Sep 2013

Information Management Consultant

As Information Management Consultant, I set and managed Information Management Projects, mainly using Alfresco Enterprise Content Management technology. I have worked in different sectors, as Transports, Public Administration, IT and Banking.

Dec 2007 - Sep 2013

Information Manager / Information System Management

Document Management ( Alfresco);Information Audit;Planning and Implementing Information System for MULTICERT Helpdesk - Kayako; Business Process Management; Information Architecture;Intranet Planning and Management - TWIKI; Enterprise Content Management Planning and Management - Primavera; Library Management - KOHA;Project Management - JIRA

Mar 2005 - May 2010

Chairman

Lisbon Area, Portugal

Make it happen: imagining, design it, find great speakers, host and be thankful for having a great day. Information Management Conference is: * Networking and best practices sharing* Results disclosure from Info Management research* Getting to know new technologies that enhance Info Management in organizations* Inspire Info Management professionals

Jun 2014 - Dec 2014
Team & coworkers

Colleagues at Xray by Xblend

Other employees you can reach at getxray.app. View company contacts for 51 employees →

6 education records

Sofia Neto Canário education

Information Science, 17 / 20

Activities and Societies: Internship at MULTICERT Serviços de Certificação Electrónica S.A : Information Management, Information resources.

Gos - Gestão De Organizações Sociais (Social Organizations Management), Business Administration And Management, General

12º, Humanities, 18/20

Escola Secundária Sá Da Bandeira

Education record

Masterclass Masterclass On Effective Knowledge Capture And Retention

Atlassian Devops Mastercamp, Devops

Atlassian

Activities and Societies: DEVOPS CUSTOMER SIMULATION ORIENT TO BUSINESS VALUE - DEV PERSPECTIVE ORIENT TO BUSINESS VALUE - OPS PERSPECTIVE.

FAQ

Frequently asked questions about Sofia Neto Canário

Quick answers generated from the profile data available on this page.

What company does Sofia Neto Canário work for?

Sofia Neto Canário works for Xray by Xblend.

What is Sofia Neto Canário's role at Xray by Xblend?

Sofia Neto Canário is listed as Director of Customer Success @ Xray from Xblend / Founder @ Donate IT at Xray by Xblend.

Where is Sofia Neto Canário based?

Sofia Neto Canário is based in Lisboa, Lisbon, Portugal while working with Xray by Xblend.

What companies has Sofia Neto Canário worked for?

Sofia Neto Canário has worked for Xray By Xblend, Donate It, Xpand It, Multicert, and Information Management Conference.

Who are Sofia Neto Canário's colleagues at Xray by Xblend?

Sofia Neto Canário's colleagues at Xray by Xblend include Donley Haney, Sindhu Ajesh, Helder Biscaia, João Teixeira Duarte, and Taíssa Rebelo.

How can I contact Sofia Neto Canário?

You can use AeroLeads to view verified contact signals for Sofia Neto Canário at Xray by Xblend, including work email, phone, and LinkedIn data when available.

What schools did Sofia Neto Canário attend?

Sofia Neto Canário holds Information Science, 17 / 20 from Universidade Do Porto.

What skills is Sofia Neto Canário known for?

Sofia Neto Canário is listed with skills including Information Management, Enterprise Content Management, Information Technology, Knowledge Management, Business Intelligence, Team Management, Document Management, and Records Management.

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