Sofia Ngugi Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Nairobi, Kenya

Sales Process Optimization: Leveraging Salesforce to streamline and enhance sales processes, encompassing lead management, opportunity tracking, pipeline management, and sales forecasting.Sales Coordination: Coordinating the entire sales process from lead to order fulfillment, ensuring seamless and efficient operations.Cross-Departmental Collaboration: Establishing smooth communication and cooperation between the sales department and other vital departments such as marketing, finance, and service delivery.Sales Reporting and Analytics: Developing comprehensive and insightful sales reports, furnishing management with valuable data on sales performance, market trends, and growth opportunities.Data Management: Ensuring accurate and well-organized data entry, maintaining data hygiene, and delivering dependable reports and analytics.Lead Management: Capturing and qualifying leads from multiple sources, efficiently distributing them to sales agents, and monitoring progress to boost overall organizational pipeline and optimize marketing activities.First-Tier Sales Support: Providing prompt solutions to user challenges and fulfilling service desk requests requiring IT involvement for sales agents.Sales Compensation Management: Designing, implementing, and managing compensation and incentive programs for the sales team to drive motivation and performance.Sales Team Training: Identifying training needs and delivering appropriate training sessions on product knowledge, selling skills, Salesforce CRM system, or any other relevant areas to enhance the team's selling efficiency.

Tender Submissions and Coordination-Responsible for managing all online tender submissions and serving as the central point for logging all tender and qualification notes.Tender Form Management - Ensure timely completion of tender forms, including appropriate signatures from internal stakeholders.Sales Liaison - Act as a crucial link between solutions and public sector sales agents during the tender process.

Nairobi

Provided administrative support to the sales team, including managing customer inquiries, processing orders, and coordinating customer deliveries.Ensured accurate and organized data entry, maintained data hygiene, and provided reliable reports and analytics, resulting in a 15% increase in customer retention.Generated comprehensive sales reports to provide valuable insights into sales performance and market trends.Oversaw contract execution in adherence to business policies, procedures, and regulatory requirements.Promptly responded to prequalification requests within 24 hours of receipt to facilitate the sales process.Efficiently managed and monitored prospective customer leads across various channels, ensuring their progression into becoming actual customers. Maintained an up-to-date record of leads and provided monthly status reports.

Nairobi, Kenya

Tender Quotation Preparation and Analysis: Conducted thorough preparation and analysis of tender quotations, optimizing their accuracy and competitiveness in the procurement process.Inventory Management: Demonstrated exceptional inventory management skills, expertly managing inventory levels, and maintaining accurate purchase records to ensure smooth supply chain operations.Timely Item Issuance: Ensured timely issuance of items to various user departments, contributing to optimal operational efficiency.Data Management: Maintained accurate supplier information in the database, including delivery times and products, showcasing proficiency in data management.Supplier Goods Inspection: Conducted inspections of supplier goods upon delivery, ensuring compliance with specified standards and purchase orders.Stock Level Monitoring: Actively monitored inventory levels and provided timely advice on reorder points to prevent stockouts.Product Storage Optimization: Ensured products in storage were well-maintained to avoid physical damage, optimize product quality, and minimize waste.Purchase Order Generation: Expertly generated and facilitated the signing of purchase orders, streamlining procurement processes.

Nairobi County, Kenya

Customer Service Excellence: Provided exceptional customer service by promptly addressing inquiries, resolving issues, and handling complaints with professionalism and courtesy.Vehicle Inspection and Maintenance: Conducted thorough inspections of rental vehicles before and after rentals to ensure they were in optimal condition. Promptly addressed any damages or maintenance needs.Inventory Management: Efficiently managed a fleet of rental vehicles, coordinated repairs and maintenance, and ensured vehicles were clean and well-prepared for rental.Administration: Performed various administrative tasks, including filing paperwork, answering phones, and responding to emails.

Bachelor Of Science - Bs, Procurement And Contracts Management

High School Diploma, A