Sofian S. Email & Phone Number

Singapore

Singapore

As an External Training Consultant with Azqore (formerly Credit Agricole - Private Banking Services), an independent subsidiary of the Credit Agricole Group, I am the Regional Trainer in Asia for Azqore’s proprietary core banking system.1) Classroom Training (Jan 2018 to date)Successfully ran over 450 hours of classroom training across several financial institutions. Learners include bankers and staff of:o Indosuez Wealth Management offices in Singapore, Hong Kong, Dubai and Beiruto Union Bancaire Privée offices in Singapore and Hong Kongo Bank of China Singaporeo Azqore Singapore's Back Office and IT Development teamsAverage Trainer’s feedback rating > 4.5 (maximum 5) awarded for training effectiveness.2) Crédit Industriel et Commercial (CIC) Migration Project (16 Oct to 1 Dec 2017)Successfully ran 200 hours of classroom sessions and trained over 90 CIC private banking users on Azqore's core banking system.Average Trainer’s feedback rating > 4. 7 (maximum 5) awarded for training effectiveness.3) Knowledge ManagementSuccessfully led the development and implementation of a new curriculum for the Azqore Academy, their online learning portal:o Client Record Management, inclusive of Tutorial Videos and Learning Manuals.Successfully developed and implemented new learning materials for the following topics on the Azqore Academy:o Front Office Reporting Toolso Cash, Forex and Treasury Operationso Securities, Trading and Corporate Actionso Client Record Managemento Credit Risks and Suitability4) Otherso One of the pioneer members of the Knowledge Management and Azqore Academy teamso Assisted with functional troubleshooting and resolution for Azqore's IT and Operations Helpdesk.

Singapore

Capgemini is one of the world's leading IT service provider, as well as an affluential consulting, outsourcing, and professional services company.Having presence in over 40 countries, Capgemini is committed to helping its clients transform and improve their performance and business capabilities by tapping into the extensive expertise and knowledge of its 145,000 employees from around the world. This results in an array of integrated solution of advanced IT applications and careful strategies that is specially tailored to meet the different needs of each and every unique client.

Singapore

Teledirect Pte Ltd is an outsourced contact centre in the Business Process Outsourcing (BPO) industry with regional offices in the Asia-Pacific region. As a Training Executive, I was a WSQ and OJT trainer, developer and assessor for the company.Accomplishments:Developed and implemented the below training programmes that were accredited by SkillsFuture SG -1) Service Heartbeat (WSQ);2) Service Booking (OJT); 3) Conducting an Effective Daily Briefing (OJT);Over 100 agents certified after completing the above programmes, developing them into more effective customer service professionalsDeveloped and implemented the following in-house training programmes -1) How to be a Great Coach (Team Leaders and Senior Agents); 2) G.R.O.W. Model Workshop (Project Managers and Team Leaders);Participants who have completed the above programmes were able to provide more effective performance coaching in nurturing their team members.3) Enhancing Customer Experience (Agents and Team Leaders); Over 300 agents completed this programme, developing their empathy and problem-solving skills;Increased CSAT Results and Compliments from customers4) Email Writing (Non-Voice Agents);5) Conduct Great Presentation & Delivery (Team Leaders and Managers);6) Preparing for Leadership (Targeted High Potential Agents)The final two programmes were developed and implemented for Teledirect’s Team Leader Learning Journey that supported the company’s Organisation Development drive.Facilitation, Training and Train-the-Trainer1) Ran over 300 hours’ worth of facilitation, inclusive of T.T.T. sessions, for the programmes developed above;2) Class sizes of up to 25 participants comprising Agents, Team Leaders and Managers of diverse nationalities and profiles;3) Avg Trainer’s feedback ratings > 4.5 (max 5) awarded for training effectivenessOrganisational Development1) Developed the learning roadmap for Team Leaders;2) Led the Team Leader Learning Journey

Singapore

I took a brief employment break to re-charge and pursue certification in Training. I received the Advanced Certificate in Training and Assessment (ACTA Version IV) in December.

Singapore

DBS Bank Limited is a multinational banking and financial services corporation headquartered in Marina Bay, Singapore. I am part of an in-house team of trainers within the DBS Customer Centre, fluent in the skills necessary to provide training for customer service, product knowledge and system resources for a multi-skilled workforce.My Roles and Responsibilities include:1. Facilitating modules on good customer service2. Lead and facilitate modules on general banking and unsecured lending products3. Lead and facilitate modules on banking systems and processes4. Design, Develop and Implement training modules for new and revamped course materials, including e-Learning5. Lead / Co-Lead / Support projects initiated either by the Training Team or other support units where Training involvement is required6. Partnered the Quality Assurance (Q.A.) Team for Call Auditing and learning requirements to fulfill Service StandardsAccomplishments:Development Work1) Revamped training materials for Credit Cards and Loans to allow for a more engaging and activity-based programme;2) Developed e-Learning modules for systems training using Adobe CaptivateReceived the Innovation Champion Award in 2013 for improving training effectiveness through e-Learning;In recognition of my excellent work performances, I was promoted 2 years consecutively (2013 and 2014) in this role.Facilitation and Training1) Ran >150 days of classroom training and Quality Assurance interventions annually for products, systems and processes for DBS' mass market segment;2) Class sizes range from 8 - 20 participantsAvg Trainer’s feedback rating of >2.5 (max 3) awarded for training effectiveness

Singapore

DBS Bank Limited is a multinational banking and financial services corporation headquartered in Marina Bay, Singapore. My first role with DBS was as a Customer Service Officer (CSO), handling inbound calls for matters relating to Unsecured Lending. After 8 months, I was cross-trained with the essential skills to handle inbound calls for Unsecured Loans, Lost Cards and finally Basic Banking, by May 2012.Awards and Recognition received - EXSA Silver Award (Oct 2012); Outstanding Performance as a CSO;  Top 5 Buddies for New-Hire Buddy Program

Singapore

The Singapore Spears Paranormal Investigators is a local investigative video production unit focusing on paranormal activities within Singapore and other parts of South East Asia.As a trainee-investigator, I underwent training for investigative skills for paranormal research. In addition to that, my key role is that of marketing and publicity for the team. I managed to get key media coverage for the team from Channel NewsAsia, My Paper, TNP and Suria.

Singapore

Singapore Casket Company is the largest and most reputable funeral service provider in Singapore with the staff strength of more than 60 dedicated funeral advisers and directors. They are a wholly-owned subsidiary of InvoCare Ltd, which is Asia Pacific’s leading provider of funeral services listed on the Australian Securities Exchange (ASX).My main responsibility is to guide bereaved families on preparing the wake and funeral of their loved ones who had passed on. These include the choice of coffins, flower arrangements, parlour use or void deck wakes and cremation / burial bookings for all major religions in Singapore.I was also responsible for preparing the repatriation of deceased persons back to their home countries for final funeral rites.During my time there, I also had the opportunity to work as part of Operations where we receive the bodies of the deceased either from the hospital, homes or mortuary as well as to be a part of the team of pall bearers during the funeral itself, for both burial and cremation proceedings.

Singapore

Sports Planet began its services responding to a need for good futsal venues, services and facilities in Singapore. Sports Planet East Coast was their first outlet.My role there include Field Rentals, Sales of Refreshments, General Cleanliness and Pitch Maintenance.

Singapore

Go-Go Bambini is a business built around the concept of indoor play and family fun. They encourage parents and children to play together and enjoy their leisure time in the centre, offering something for all the family.I was responsible for the smooth running of Go-Go Bambini's Children's Birthday Parties starting from the sale of birthday packages, snacks menu and party packs all the way through to the coordination with the party hosts and the kitchen staff during party day.

Singapore

Jolly Party is a retail and party store that specializes in holding children's birthday parties complete with planned logistics, decor, party hosts and food catering. My role there include Retail Sale, Customer Service, In-Store Display and Inventory Management.

Singapore

Times Newslink is a joint venture between Lagardere Services Singapore Pte Ltd and Times The Bookshop Pte Ltd. Established in 2000, it specialises in travel retail under the brands of Relay, Times Travel and Kaboom. Their product range includes books, magazines, newspapers, pens, stationery, cards, multimedia products, children’s toys and education products. My role there include Retails Sales, Customer Service, In-Store Display and Inventory Management.

Singapore

The Early Learning Centre (ELC) is a British chain of stores selling toys aimed at very young children.I started out as a Store Manager (Sales) and was responsible for setting up the ELC Flagship store at Paragon Mall as well as their 2nd outlet at Suntec City Mall.I was promoted to Operations Manager before the 3rd outlet was set up at Forum The Shopping Mall.My main responsibilities were as follows:1. Store Management and Inventory Management across all stores2. Human Resources including Hiring, Training and Motivation3. Rostering4. Sales and Customer Service

Singapore

The Better Toy Store is a children's store selling award-winning toys; lovingly curated for quality, safety, play value, and environmental sustainability.My role there include Retails Sales, Customer Service, In-Store Display and Inventory Management.

Singapore

JWest is a retail chain of stores selling classic to formal footwear for men and women.My role there include Retail Sales, Customer Service, In-Store Display and Inventory Management.

Singapore

Video Ezy is an Australian-based rental and retail chain, offering DVD, Blu-ray and Video Games and other digital content.My role there include Retail Sales, Customer Service, In-Store Display and Inventory Management.

Singapore

Sofian first entered the creative and event management industry as a student intern with BizArts Creative Pte Ltd, a subsidiary of Pico Art International, in June 1999. Among the projects he handled during his 6-month internship are:1. Motorola Live Performance Show Team at CommunicAsia 19992. CPF Bishan Gallery Videos3. Cisco Corporate Video4. Millennium Air Power Conference 2000 Opening and Closing Videos5. Singapore Cricket Club Millennium CelebrationsAfter graduating from NTU in June 2000, he maintained his relationship with BizArts Creative as a Freelance Producer / Writer, and completed a few projects for the company:1. Bionix ICV Video for ST Kinetics2. DSTA Recruitment Video3. Theatre Videos for the Singapore Pavilion in World Expo 20004. PS21 5th Anniversary Symposium5. APEC AYSF 2000 Opening Ceremony at The Singapore Expo6. SM Lee’s Book Launch (2nd book of personal memoirs) and birthday celebration at SICEC7. Co-ordinated the Live Internet Webcasting from Germany to SICEC Singapore, for the International Institute of Urology Conference 20008. Prudential President’s and Star Club 2001 Corporate Videos9. NSmen Charity Gala Dinner 2001 Video10. Starhub Video Animation for Internet World 200111. Accenture ecThink Symposium 2001 As a freelance Producer / Writer, Sofian was also involved in other projects with various companies from mid 2000 to the end of 2002:1. Virtual Economy Newsletter for Papermoon Productions2. Voice-Over Scriptwriter for Tetra Pak3. Life Underwriters’ Association 7th APLIC Video4. Producer / Director / Scriptwriter for PUB Corporate Video 20015. Scriptwriter for Films and Publications Department Censorship Video 20016. Supervising Producer for CID Corporate Video, PUB Drainage Dept Launch Video and NHG Health Videos in 2002

Bachelor'S Degree, Communications Studies, Honours

Activities and Societies: I did not join any particular society during my N.T.U. days but I spent the bulk of my time fooling around.

Gce 'A' Levels, Science And Mathematics, 1 Distinction

Activities and Societies: I was a member of the Malay Cultural Society in 1992-1993. I held a position of Internal Relations Officer.

Gce 'O' Levels, Science, Mathematics And Humanities, 8 Distinctions

Activities and Societies: I was a member of the Computer Society as well as the Malay Society at Saint Patrick's.Core Subjects enrolled.