• Leading product analysis and modeling for Ooredoo Qatar's B2C Digital Transformation.• Business Analyst on Kantata’s platform implementation to improve resources management, sales and delivery business processes.Active member of the Diversity & Inclusion Team, contributing to organizational culture initiatives.

Solution Specification Lead in Saudi Telecom (stc) B2B Digital Transformation project:- Team management,- Business processes SME- Requirement gathering and analysis,- UX/UI validation,- Stakeholders management,- Backlog management,- Architecture, development and QA support

Strategic interface with Consumer Marketing Unit for the purpose of business technology strategy development, solution discovery and relationship management. Major responsibilities were definition of priorities next to BU Director, requirements feasibility assessment and high level solution design with the IT Architecture and Engineering teams.

Main responsibilities: Implement new methodologies on business analysis processes with frameworks based on process design, design Customer Journeys basics. Design Customer Journeys for Vodafone Turkey Transformation Project

2 projects: Vodafone Ghana and Vodafone Turkey CRM TransformationMain roles and responsibilities:- Project Scope definition- Functional analysis for several features and business processes- Quality Assurance strategy definition and managing a Testing Team

Manage a team of 6 business analysts responsible for mobile and fixed business support, reporting to Projects & Information Management Director. Responsible for evaluate, approve and acceptance of all business requirements from COP’s and negotiation with IT. Participation in several Projects: Cost Control solution and FTTH implementation on Siebel; Siebel Implementation for Corporate Dealers; Reengineering of Web Dealers Portal

Vodafone Turkey Transformation Project: Main responsibilities were redesign CRM User Interface with an usability perspective and data migration analysis

Main responsibilities were ensuring all business processes and Customer Operations activities were maintained and redefine them accordingly to Siebel’s new version, reporting to the Vodafone PT COPs Director. Approval of all functional analysis, coordinate acceptance phases, define deploy and post-deploy processes and approve training plan and contents. During acceptance phase coordinated a multidisciplinary team of 20 people

From June 2005 to August 2006 I was the BA responsible for all requirements related with the CRM-Siebel on a Customer Care perspective. Define capabilities, interfaces and business processes to support new products and services. Worked closely with IT, Network Engineering, Marketing, Legal, Finance, Sales.From June 2003 to May 2005 I was BA and PM on the Pre-paid Service Management integration in CRM-Siebel. My main responsibilities on the project were ensuring all pre-paid processes and functionality were integrated in CRM-Siebel, reporting to the Vodafone Portugal Projects, Information and Campaign Management Director. I was responsible to approve of all functional analysis, coordinate acceptance phases, define deploy and post-deploy processes and approve training plan and contents.

Responsible to define, evaluate and approve all business requirements related with the pre-paid billing system on a Customer Care perspective. Define capabilities, interfaces and business processes to support new products and services. Worked closely with IT, Network Engineering, Marketing, Legal, Finance, Sales.