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Sofia Oliveira is listed as Associate Specialist - Senior Business Analysis | Digital Transformation at Celfocus, a company with 885 employees, based in Lisboa, Lisbon, Portugal. AeroLeads shows a work email signal at nos.pt and a matched LinkedIn profile for Sofia Oliveira.
Sofia Oliveira previously worked as Associate Specialist at Celfocus and Senior Business Analyst at Celfocus. Sofia Oliveira holds Pgg - General Management Program, Business Administration And Management, General from Católica Lisbon School Of Business And Economics.
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Seasoned telecommunications professional with nearly 30 years of expertise in customer operations, process optimization, and technology transformation. Proven track record of collaborating across business areas—Marketing, Finance, Legal, Sales, IT, and Network Engineering—to design and implement innovative solutions that enhance customer and company processes. Experienced in leading projects across diverse cultural landscapes, including the Middle East and Africa, which has broadened my strategic perspective and intercultural competencies. Dedicated to driving operational excellence and fostering collaborative partnerships."Coming together is a beginning. Keeping together is progress. Working together is success." - Henry Ford
Listed skills include Business Analysis, Telecommunications, Siebel, Project Management, and 27 others.
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A career timeline built from the work history available for this profile.
Lisbon And Riyahd
Solution Specification Lead in Saudi Telecom (stc) B2B Digital Transformation project:- Team management,- Business processes SME- Requirement gathering and analysis,- UX/UI validation,- Stakeholders management,- Backlog management,- Architecture, development and QA support
Lisbon Area, Portugal
Strategic interface with Consumer Marketing Unit for the purpose of business technology strategy development, solution discovery and relationship management. Major responsibilities were definition of priorities next to BU Director, requirements feasibility assessment and high level solution design with the IT Architecture and Engineering teams.
Lisbon Area, Portugal
Main responsibilities: Implement new methodologies on business analysis processes with frameworks based on process design, design Customer Journeys basics. Design Customer Journeys for Vodafone Turkey Transformation Project
Lisbon Area, Portugal; Accra, Ghana; Istanbul, Turkey
2 projects: Vodafone Ghana and Vodafone Turkey CRM TransformationMain roles and responsibilities:- Project Scope definition- Functional analysis for several features and business processes- Quality Assurance strategy definition and managing a Testing Team
Lisbon Area, Portugal
Manage a team of 6 business analysts responsible for mobile and fixed business support, reporting to Projects & Information Management Director. Responsible for evaluate, approve and acceptance of all business requirements from COP’s and negotiation with IT. Participation in several Projects: Cost Control solution and FTTH implementation on Siebel; Siebel.
Istanbul, Turkey
Vodafone Turkey Transformation Project: Main responsibilities were redesign CRM User Interface with an usability perspective and data migration analysis
Lisbon Area, Portugal
Main responsibilities were ensuring all business processes and Customer Operations activities were maintained and redefine them accordingly to Siebel’s new version, reporting to the Vodafone PT COPs Director. Approval of all functional analysis, coordinate acceptance phases, define deploy and post-deploy processes and approve training plan and contents..
Lisbon, Lisbon, Portugal
From June 2005 to August 2006 I was the BA responsible for all requirements related with the CRM-Siebel on a Customer Care perspective. Define capabilities, interfaces and business processes to support new products and services. Worked closely with IT, Network Engineering, Marketing, Legal, Finance, Sales.From June 2003 to May 2005 I was BA and PM on the.
Lisbon Area, Portugal
Responsible to define, evaluate and approve all business requirements related with the pre-paid billing system on a Customer Care perspective. Define capabilities, interfaces and business processes to support new products and services. Worked closely with IT, Network Engineering, Marketing, Legal, Finance, Sales.
Lisbon Area, Portugal
Lisbon Area, Portugal
Other employees you can reach at celfocus.com. View company contacts for 885 employees →
João Raposo
Colleague at CelfocusLisbon Metropolitan Area, Portugal
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CD
Catarina De Freitas Martins (Pspo, Psm)
Colleague at CelfocusLisboa, Lisbon, Portugal, Portugal
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BS
Beatriz Santos
Colleague at CelfocusCoimbra, Coimbra, Portugal, Portugal
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FB
Fábio Bagagem
Colleague at CelfocusLisboa, Lisbon, Portugal, Portugal
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SX
Sergio Xavier
Colleague at CelfocusSesimbra, Setúbal, Portugal, Portugal
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JL
Joshua Lewis
Colleague at CelfocusSlough, England, United Kingdom, United Kingdom
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AF
Alberto Faria
Colleague at CelfocusLisboa, Lisbon, Portugal, Portugal
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BK
Bernardo Kelly
Colleague at CelfocusAltrincham, England, United Kingdom, United Kingdom
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GA
Gabriel Arantes
Colleague at CelfocusGondomar, Porto, Portugal, Portugal
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DE
Daniel Everardo Hernandez G
Colleague at CelfocusMadrid, Community Of Madrid, Spain, Spain
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I was a treasurer of the student association and developed a project to set up a technology room for the professional secretarial course
Quick answers generated from the profile data available on this page.
Sofia Oliveira works for Celfocus.
Sofia Oliveira is listed as Associate Specialist - Senior Business Analysis | Digital Transformation at Celfocus.
AeroLeads has found 1 work email signal at @nos.pt for Sofia Oliveira at Celfocus.
Sofia Oliveira is based in Lisboa, Lisbon, Portugal while working with Celfocus.
Sofia Oliveira has worked for Celfocus, Flour Consulting | Business & Service Design, Teleperformance Portugal, Nos Sgps, and Vodafone Portugal.
Sofia Oliveira's colleagues at Celfocus include João Raposo, Catarina De Freitas Martins (Pspo, Psm), Beatriz Santos, Fábio Bagagem, and Sergio Xavier.
You can use AeroLeads to view verified contact signals for Sofia Oliveira at Celfocus, including work email, phone, and LinkedIn data when available.
Sofia Oliveira holds Pgg - General Management Program, Business Administration And Management, General from Católica Lisbon School Of Business And Economics.
Sofia Oliveira is listed with skills including Business Analysis, Telecommunications, Siebel, Project Management, Quality Assurance, Requirements Analysis, Crm, and Customer Service.
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