Manager of computer operations at substance abuse-rehabilitation agency. Oversee work of data-processing department and job responsibilities for three (3) full-time staff. Function in multi-faceted role: also manage all technical support organization-wide.•Assist IT Director with determining scope, budget, timeline and next phase of multiple projects.•Maintain company website www.daytop.org and the Intranet site with up-to-date information/educational material.•Craft… Show more Manager of computer operations at substance abuse-rehabilitation agency. Oversee work of data-processing department and job responsibilities for three (3) full-time staff. Function in multi-faceted role: also manage all technical support organization-wide.•Assist IT Director with determining scope, budget, timeline and next phase of multiple projects.•Maintain company website www.daytop.org and the Intranet site with up-to-date information/educational material.•Craft senior-level reports for executive management as needed.•Facilitate the approval of technical reports, budget revisions and technology issues, and risk escalation / mitigation.•Orchestrate all aspects of special / ad hoc technology initiatives assigned by IT Director.•Upload information and data. Assist staff from across the organization in generating reports.•Help staff with printing, networking, data, server issues.•Conduct thorough server-backup daily.•Update numerous databases and multiple functionalities on AS400 server.•Lead many spontaneous training projects: identify problems, create training solutions, implement them, andharness “train-the-trainer” opportunities.•Provide strict, timely quality assurance (QA) on all operational issues. Show less

Provided network and systems administration at clothing wholesaler with 19 stores and 200+ full-time employees. Handled the colocation of data, plus multiple conversions and relocations. Utilized heavy emphasis on remote support.• Implemented remote connection / VPN solution via Internet. Provided secure connection between remote locations and headquarters.• Sustained near-100% WAN / LAN availability in multi-domain MS 2000 Server Active Directory environment.• Investigated… Show more Provided network and systems administration at clothing wholesaler with 19 stores and 200+ full-time employees. Handled the colocation of data, plus multiple conversions and relocations. Utilized heavy emphasis on remote support.• Implemented remote connection / VPN solution via Internet. Provided secure connection between remote locations and headquarters.• Sustained near-100% WAN / LAN availability in multi-domain MS 2000 Server Active Directory environment.• Investigated, recommended various networking, application solutions for company-wide deployment; oversaw their implementation working in conjunction with IT Director.• Applied, continually-improved security and operating system patches / enhancements on servers, PCs.• Supported headquarters, office, warehouse staff connected to AS400, employing client access.• Communicated issues to appropriate stakeholders, supported desktop computers as needed.• Conducted daily server backup.• Maintained multiple databases and wide-ranging functionalities on AS400 server.• Helped personnel with printing, networking, all operational / functional issues. Show less

Uploaded mission-critical data on the system. Processed multiple reports used by management. Helped staff with printing, networking, and all other issues. Used each opportunity to educate staff.• Developed, maintained custom Visual Basic programs to better-manage system data and streamline processes—saving time, money and energy.• Produced / improved Adobe Designer, MS Word / Visio forms for digital / manual data collection.• Performed daily server back-up. Maintained several… Show more Uploaded mission-critical data on the system. Processed multiple reports used by management. Helped staff with printing, networking, and all other issues. Used each opportunity to educate staff.• Developed, maintained custom Visual Basic programs to better-manage system data and streamline processes—saving time, money and energy.• Produced / improved Adobe Designer, MS Word / Visio forms for digital / manual data collection.• Performed daily server back-up. Maintained several databases and functionalities on AS400 server.• Maintained current licensing, supported contracts for all administered systems.• Provided on-call support for technicians, leveraging administered software and hardware applications.• Helped troubleshoot possible hardware / OS issues when application was not at fault.• Developed scripts to add, enhance functionality and debug problems.• Created, maintained powerful business continuity / disaster recovery plan. Show less

Consulted for wide variety of small-business clients. Provided knowledgeable, professional service by programming many custom-tailored applications.• Designed, developed, wrote, tested, troubleshot Windows-based applications leveraging Visual Basic applications.• Handled applications utilizing AS400, other servers for report-generation.• Built, managed, trained clients SQL Server-based databases.• Helped junior staff solve software issues.

Assisted with direction of Visual Basic 6.0, Visual J++ classes 15 hours / week throughout college. Taught fellow students MS Windows 2000 / XP networking basics.• Created private networks utilized in-class, and taught students to assemble PC hardware.