Sofia Rodriguez Email & Phone Number

Bogotá, Capital District, Colombia

• Provide leadership, mentorship, and coaching to the AP Finance team, maximizing individual and collective performance through best practices and ensuring exceptional client support.• Design, implement, and oversee strategies to meet both quantitative and qualitative expectations, optimizing workflow distribution and achieving outstanding results in account management.• Generate, analyze, and report on productivity metrics using tools like SAP Concur, ServiceDesk Plus, and Power BI, strategically delegating tasks to ensure efficiency and adherence to established workflow strategies.• Actively collaborate with team leaders and members to manage workloads effectively, particularly during high-demand periods, to maintain operational smoothness and client satisfaction.• Serve as the direct point of contact for escalations and issues, addressing and resolving them promptly while maintaining a positive relationship with the client and internal stakeholders.• Oversee the team’s performance and productivity, ensuring compliance with Omni Logistics' Management Policies, Procedures, and Internal Control guidelines.• Foster a productive and positive work environment, providing opportunities for team members to grow and develop their potential for future roles.

Bogotá, Capital District, Colombia

• Provide leadership, mentorship, and coaching to the team, maximizing individual and collective performance through the sharing of best practices to consistently deliver excellent support.• Design, implement, and oversee strategies for Accounts Payable, aligning with both quantitative and qualitative expectations to optimize workflow distribution and achieve exceptional results.• Generate and analyze reports to monitor and enhance team productivity, strategically delegating tasks to ensure efficiency and adherence to well-defined workflow strategies.• Actively collaborate with team members to effectively manage workloads, distributing tasks strategically during high-demand periods to maintain operational smoothness.

Bogota, D.C., Capital District, Colombia

• Manage the end-to-end accounts payable process, including reviewing invoices for accuracy and proper approval, reconciling vendor statements, and addressing discrepancies promptly and effectively.• Communicate and collaborate with vendors to resolve issues, obtain missing invoices, and maintain positive vendor relationships.• Ensure timely and accurate processing of invoices by performing tasks such as coding, matching, batching, and reconciliations.

Dallas, Texas, United States

• Supervise the overall Accounts Payable (AP) function, managing multiple teams to ensure all financial obligations are met efficiently and accurately.• Develop and execute AP strategies that align with company objectives, focusing on process improvement.• Conduct performance evaluations, manage hiring processes, and enforce company policies to maintain a high-performing team.• Work closely with other departments, such as Procurement and Treasury, to ensure seamless financial operations and support broader business goals.• Act as the senior point of contact for escalations, complex issue resolution, and external audits, ensuring all problems are addressed promptly and effectively.• Lead and mentor AP team leads, providing them with the guidance needed to develop their teams and ensure consistent adherence to company standards and procedures.• Support the Finance department in various initiatives, such as process improvements, system implementations, and cross-functional projects, to enhance overall financial operations.• Maintain up-to-date knowledge of industry best practices and regulatory requirements to ensure the AP function remains compliant and efficient.

Texas, United States

• Lead a specific Accounts Payable (AP) team, ensuring timely and accurate processing of invoices, payments, and reconciliations.• Allocate tasks and responsibilities among team members, providing clear instructions and support to ensure smooth daily operations.• Act as a first point of contact for team members, offering guidance, answering questions, and helping to resolve operational issues.• Identify opportunities for improving AP processes within the team, implementing changes that enhance efficiency and reduce errors.• Maintain strong relationships with vendors by managing communications, resolving invoice discrepancies, and ensuring timely payments.• Ensure the team adheres to established company policies, procedures, and compliance standards in all AP activities.• Provide ongoing training to team members, helping them develop their skills and knowledge in AP processes and systems.• Track the team’s performance against established KPIs, offering feedback and making adjustments as needed to achieve targets.• Work closely with the AP Supervisor and other team leads to support departmental initiatives, contributing to the overall success of the AP function.

United States

• Manage the end-to-end accounts payable process, including reviewing invoices for accuracy and proper approval, reconciling vendor statements, and addressing discrepancies promptly and effectively.• Communicate and collaborate with vendors to resolve issues, obtain missing invoices, and maintain positive vendor relationships.• Ensure timely and accurate processing of invoices by performing tasks such as coding, matching, batching, and reconciliations.

Bogotá, Capital District, Colombia

• Provide support, guidance and closure to customer cases while maintaining outstanding metrics (KPIs).• Ensure accurate and timely communication on the resolution of customer problems for operations management and the follow-up of cases related to fraud, claims and virtual basic banking.

Bogotá, Capital District, Colombia

Customer Service Advisor - STRIPE • Offering guidance and assistance throughout the business establishment process, including legal requirements, registration, and permits.• Providing resources, mentorship, and networking opportunities to foster business development and expansion.• Offering personalized guidance on entrepreneurship, including business planning, financial management, operational efficiency, and seamless payment processing solutions.