Plan and execute the Customer Experience strategy at a regional scale, aiming to maintain high service levels and identify efficiency opportunities to optimize resources. Scale the Customer Services operation of Mercado Libre LATAM. Analyze and track Customer Experience initiatives. Define, monitor, and report metrics on management, providing inputs to improve performance. Conduct quantitative and qualitative analyses to generate a diagnosis of the current situation and establish the appropriate framework to address identified issues.

The Logistics area at General Motors is responsible for the management and optimization of the supply chain, ensuring the efficient and timely delivery of parts and vehicles. My activities include the standardization of processes using advanced tools like Power BI, which has automated and simplified previously manual tasks, resulting in a 40% reduction in project execution time related to identifying containers in transit and detecting errors in arrival dates. Additionally, I have optimized report management by integrating servers for scheduled updates, reducing routine tasks, and enhancing operational efficiency. I have also created detailed and specific reports, such as weekly container tracking and the monitoring of Outbound Logistics KPIs and cost tracking, which facilitate information analysis and strategic decision-making.