Sofia Ramirez-Novoa Email & Phone Number

- Use internal database and advertising vendors to run audits and collect data- Use social media monitoring data to create meaningful and accurate reporting for internalrisk and compliance teams.- Analyze licensing data collection to optimize internal reporting.- Compliance audits of licensing and advertising (social media and websites).

Orlando, Florida, United States

- Determine ERP needs via consultation, business process analysis, and observations.- Write scripts to develop and configure solutions as well as providing ERP end-user training and technical support.- Document ERP processes and prepare deployment progress updates.- Provide finance and accounting expertise.

Orlando, Florida, United States

- Screen over four departments of Accounts Payables for invoices sent in by over 100 entities and vendors, globally and nationally. - Verify hundreds of purchase orders, prices, payment terms, and other charges and legal terms a month.- Process daily upwards of 15 invoices and reconciliations using SAP, Prolog, and SharePoint databases as well as maintain several standard operating procedures.- Delegate workflow processes and ensure invoices are processed in a timely manner to avoid… Show more - Screen over four departments of Accounts Payables for invoices sent in by over 100 entities and vendors, globally and nationally. - Verify hundreds of purchase orders, prices, payment terms, and other charges and legal terms a month.- Process daily upwards of 15 invoices and reconciliations using SAP, Prolog, and SharePoint databases as well as maintain several standard operating procedures.- Delegate workflow processes and ensure invoices are processed in a timely manner to avoid charges. Show less

Orlando, Florida, United States

- Developed standard operating procedures to train employees and increase call quality. - Create marketing resources and manage Facebook, emails, and other marketing accounts to publish content and create engagement.- Schedule appointments using different lead services including Google. Dispatch technicians using company ERP software, manage and order inventory, establish suppliers, upsell products and process payments. Aimed to have 8+ appointments on the routing board.- Create… Show more - Developed standard operating procedures to train employees and increase call quality. - Create marketing resources and manage Facebook, emails, and other marketing accounts to publish content and create engagement.- Schedule appointments using different lead services including Google. Dispatch technicians using company ERP software, manage and order inventory, establish suppliers, upsell products and process payments. Aimed to have 8+ appointments on the routing board.- Create invoices, take payments, and provide accounting reports. Show less

Orlando, Florida Area

- Analyze annual POE of 80 plus projects and forecast milestones and KPI through Excel and client ERP portal. Work with new tower construction ranging from $30,000 to $100,000. - Coordinate with different departments, contractors, and authorities to perform 95%+ closeout audits on up to 15 given projects at any time. Present financial analyses to management bi-weekly and monthly based on Excel and OBIEE reporting conducted with a baseline of 34% profit margin.- Develop and supply… Show more - Analyze annual POE of 80 plus projects and forecast milestones and KPI through Excel and client ERP portal. Work with new tower construction ranging from $30,000 to $100,000. - Coordinate with different departments, contractors, and authorities to perform 95%+ closeout audits on up to 15 given projects at any time. Present financial analyses to management bi-weekly and monthly based on Excel and OBIEE reporting conducted with a baseline of 34% profit margin.- Develop and supply optimal time, cost, or logistics networks for program evaluation, review, or implementation for up to 20 projects at a time in various stages. Recognized obsolete purchases being made for inventory and found thousands of dollars in expense savings.- Led a $60,000 project with a forecast of 460 hours and came in at 54% profit margin, not only exceeding the average percentage but coming in under hours at 390 hours. Show less

Orlando, Florida Area

Orlando, Florida Area

- Lead activities of up to ten employees at highly regulated FDOT toll plaza and coordinate with traffic management authorities.- Manage up to $10,000 in secured vault and perform banking transactions. Conduct audit reports for each shift. Provide training and constructive feedback to employees as necessary. - Presented with Efficiency, Performance, and Quality awards from FDOT Plaza manager.

Orlando, Florida Area

- Service various government and private business contracts providing information and processing accounts including payments. Perform routine administrative functions such as draft correspondence, schedule and manage employees in ERP. - Determine eligibility of persons applying to receive assistance from government programs and agency resources. Route emergency and/or lottery calls. - Plan with team to optimize call rates at over 150-200 a month. Cut overall overtime used and reduced… Show more - Service various government and private business contracts providing information and processing accounts including payments. Perform routine administrative functions such as draft correspondence, schedule and manage employees in ERP. - Determine eligibility of persons applying to receive assistance from government programs and agency resources. Route emergency and/or lottery calls. - Plan with team to optimize call rates at over 150-200 a month. Cut overall overtime used and reduced government fines by up to 10% each month. Exceeded personal monthly quotas consistently receiving 100% QA awards. Show less