Collaborated with two other students in a research presentation about how health spending in South Africa impacts their economy and proposed a call to action for policymakers to prioritize investments in healthcare and social welfare during an economic crisis.

• Automotive technical support specialist responsible for in-vehicle security, emergency services, diagnostics, enrollment and activation, mobile app and website assistance, software updates and guided navigation.• Provided inbound customer support in the customer’s preferred language. Performed various translation tasks from Spanish into English during phone calls and company meetings.• Achieved weekly sales quotas by effectively implementing marketing approaches and… Show more • Automotive technical support specialist responsible for in-vehicle security, emergency services, diagnostics, enrollment and activation, mobile app and website assistance, software updates and guided navigation.• Provided inbound customer support in the customer’s preferred language. Performed various translation tasks from Spanish into English during phone calls and company meetings.• Achieved weekly sales quotas by effectively implementing marketing approaches and tactics.Awards: Excellent customer service recognition, Best performance in bilingual department, promoted to universal position (senior-level). Show less