Assists ER treatment team with the handling and restraint of patients, including canine, feline, and exotic patients. On occasion assist with wildlife restraint.On occasion assists the Internal Medicine, Surgery, Ophthalmology, and Neurology specialty services with animal restraint and husbandry as needed.Ensures inpatient care is completed in a timely and efficient manner; this includes animal husbandry, maintenance of IV fluids, and frequent check-ups on patient kennels.Supports the Client Services team as needed to book referrals for specialty services, admit patients to hospital, amongst other tasks as assigned.

Assisted DVM with appointment intakes and appropriate treatments for wellness and medical appointments.Assisted with restraint of fractious and reactive patients to insure proper treatment was carried out.Assisted clients with enrollment and billing for VCA Canada's CareClub wellness plan initiatives, SPCA Healthy Start certificates, and insurance.Assisted training for veterinary technicians and assistants and helped oversee day-to-day operations on the treatment floor.Completed and dispensed prescription medications as needed, including controlled substances, as well as calculating dosages appropriately for pre-appointment sedation.

Support first-year engineering students with general advising, and course planning.Refer international students to appropriate on-campus resources, such as International Student Advising to ensure students are eligible to study and work in Canada.Process Letters of Enrolment, Completion, and other administrative tasks to provide students with information they need prior to graduating.

Supported the office’s transition from drop-in advising to booked appointments andmanaged appointments for International Student Advisors using OAMS, Qless,WC Online, Skype, and Outlook. Provided a compassionate first point of contact for UBC international students withimmigration concerns, answered general immigration questions, and providedstudents with relevant resources and referrals.Supported overseas students remotely and assisted them with generalquestions on immigration documents, arriving to Canada, study permit refusals, as well as booked phone appointments with International Advisors when needed.

Assisted the Academic Portfolio for Jump Start, the week-long orientation program for direct-entry new-to-UBC students, in developing, coordinating, and implementing event logistics and content for 3,200 domestic and international first-year students.Assisted in the development of content and coordination of programming logistics, including ordering supplies for Faculty Fellows, meals for 690 Commuter students, and room bookings, for the pilot year of the Commuter Jump Start orientation program.Paired 107 Learning Communities, the Faculty-based groups with which student participants attend orientation sessions, with 76 professors and 230 Orientation Leaders.Developed logistical training content for each of the 5 different student leader positions involved in the implementation of Jump Start, as well as documents detailing any program related to the Academic Portfolio for all First Year Experience staff to refer to for the duration of the program.

Managed 3 Awards-specific shared inboxes with the aim of helping prospective international students with financial and admissions information and advising. Assisted Awards supervisor with adjudication process for UBC merit-based entrance awards in both Vancouver and Okanagan campuses with a budget of more than 21 million Canadian dollars.Scored 150 Personal Profiles, the UBC online application short essay section, and entered admissions averages and other data to be used by Awards supervisor for adjudication process.

Worked independently on four research projects for UBC history professors using databases including ProQuest Historical Newspapers, World Health Organization archives, and the American Historical Association.Carried out extensive research and organized historical and archival data into Microsoft Word, Excel, and Dropbox folders.