Sofia Santos Email & Phone Number

Portugal

Portugal

- Led a team as ínterim Manager of VoIP engineer/unified communications developpers, ensuring system reliability, scalability, and performance.- Coordinated the team to ensure alignment and efficiency, identifying the best approaches for successfully delivering critical projects.- Managed operational plans to support milestone releases and maintain seamless performance- Collaborated with cross-functional teams to align on VoIP requirements and priorities.- Optimized and maintained VoIP systems using tools like Kamailio and FreeSwitch.- Conducted troubleshooting and signaling analysis with tools such as wireshark, sngrep- Enhanced operational efficiency by monitoring performance metrics and driving continuous improvement- Leveraged expertise in SIP, SDP, RTP in architectures to deliver reliable VoIP solutions

Emea

Lisboa, Portugal

Helping to build a better Internet - EMEA @cloudflare 🌍

# VoLTE NW deployment and support# Technical competence in OSS-RC/ENM# Network Support and Operation related with 2G/3G/4G use cases and processes # Support and troubleshooting, to enhance the network performance and user experience# Virtualisation systems, cloud and container systems - vmWare - and NFVI knowledge

NW Delivery - Fixed Access Network- FTTH deployment & project: passive network — GPON

Lisboa E Região, Portugal

Vodafone Discover - Core Transmission Engineering * Fixed Access Network- Implement the FTTH roll-out plan

Lisboa E Região, Portugal

Vodafone Discover - Access Network Engineering * Design&Optimisation - North - Support execution of modernization project and optimization (Ericsson swap roll-out) - Optimal Power Amplifier Settings for 3G - own project to optimise PA settings in 3Gand maximize the UE throughput: drive tests and statistics collection; data analysis in TEMs Investigation.

Portugal

- Lead and participate in the equipment swap and technology upgrade (LTE/GSM/UMTS - Optimus) - Monitor of technical teams and maintain all required data logs / records - Maintain log of Site Master and record data, such as antenna tests - Coordinate and direct activities of assigned operators - Organize, create and deliver radio acceptance reports - Comply with all applicable environmental, health and safety policies.

Coimbra E Região, Portugal

Consultant on the billing process of Access Reference Offer Conduct (ORAC) for PortugalTelecom (PT): management between various sub-contractors and clients (works related to therouting of fiber optic cables - FTTH and FTTN);· Coordination of Safety at Work on several projects with major telecom operators, FTTH,Structure Maintenances, Operation and Maintenance Center Maintenances and MobileTelecommunications Base Stations construction.

Coimbra E Região, Portugal

• Consultant on the billing process of Access Reference Offer Conduct (ORAC) for Portugal Telecom (PT): management between various sub-contractors and clients (works related to the routing of fiber optic cables - FTTH and FTTN);• FTTH Project Department

Coimbra E Região, Portugal

Integration in an Electrical Company;· Learn EDP Telecommunication Systems;· Scheduling and maintenance orders / repair of protection systems, automation, telecontrol and telecommunications monitoring;· Responsibilities inherent to the projects carried.

Postgraduate Degree, Business Administration And Management, General, Postgraduate In Applied Management

Strategy, Finance, Lidership, People Management, Marketing, Data Analytics, Scenario Planning, Operations Management

Mestrado Integrado, Engenharia Electrotécnica E De Computadores - Telecomunicações

Activities and Societies: Technical Domain: Mobile Communications Transmission Techniques Microwave Optical Transmission Systems Digital.

Vocational Training

Activities and Societies: To teach - obtaining the Certificate of Professional Aptitude of Portuguese Institute of Employment.