𝐀𝐁𝐎𝐔𝐓 𝐌𝐄 ✨:I'm an outgoing, bubbly, and energic person who is highly motivated and always open to new challenges. I have years of experience working with customers and I really enjoy communicating with them. I'm flexible in regard to working hours and never hesitate to help a colleague in need.𝐖𝐎𝐑𝐊 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 💻 :𝐓𝐞𝐚𝐦𝐭𝐚𝐢𝐥𝐨𝐫 - 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐠𝐞𝐧𝐭𝘍𝘦𝘣𝘳𝘶𝘢𝘳𝘺 2023 - 𝘕𝘰𝘸* Responded to customer inquiries and provided prompt and helpful assistance via email and chat.* Resolved customer issues and complaints, ensuring high levels of customer satisfaction.* Demonstrated a deep understanding of Teamtailor's products and services to effectively address customer questions and concerns.* Assisted customers with technical troubleshooting, guiding them through software-related issues.𝐆𝐥𝐢𝐭𝐧𝐨𝐫 - 𝐒𝐞𝐧𝐢𝐨𝐫 𝐅𝐢𝐧𝐧𝐢𝐬𝐡 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐠𝐞𝐧𝐭𝘚𝘦𝘱𝘵𝘦𝘮𝘣𝘦𝘳 2021 - 𝘋𝘦𝘤𝘦𝘮𝘣𝘦𝘳 2022* Helping customers daily basis on live chat and email with their queries, mostly with the Finnish customers, but also Swedish and ROW (India, New Zealand and Canada)* Escalating customer queries to the correct departments such as the Responsible gaming team, CRM, Payments, etc* Reviewing chats and accounts in case there is anything that could show that the customer's gambling habits are not healthy.* Training all the new Finnish people who are starting in customer support𝐆𝐢𝐆 - 𝐅𝐢𝐧𝐧𝐢𝐬𝐡 𝐏𝐥𝐚𝐲𝐞𝐫 𝐒𝐚𝐟𝐞𝐭𝐲 𝐀𝐝𝐯𝐢𝐬𝐨𝐫𝘚𝘦𝘱𝘵𝘦𝘮𝘣𝘦𝘳 2020 - 𝘚𝘦𝘱𝘵𝘦𝘮𝘣𝘦𝘳 2021* Daily communication with customers to ensure they play on a safe level. Make sure the necessary actions are taken on the account, such as requesting documents, enabling limits, or block/exclude customers when it's required.* Be quick to action to flag customers when documents and activity are of concern.* Handle and review sensitive information, such as payslips, bank statements, and certificates, to ensure players were not spending more than they can afford.𝐂𝐚𝐬𝐮𝐦𝐨 - 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐀𝐦𝐛𝐚𝐬𝐬𝐚𝐝𝐨𝐫𝘕𝘰𝘷𝘦𝘮𝘣𝘦𝘳 2019 - 𝘚𝘦𝘱𝘵𝘦𝘮𝘣𝘦𝘳 2021* Helped customers via chat and email, with the main focus on the Finnish market but also with other markets such as the UK* Worked closely with different departments such as VIP and RG when cases needed to be further reviewed or escalated* Assisted the KYC/AML team with verification calls and got further knowledge in the area.Reviewed accounts to see if customers were eligible for bonuses or if they show signs of unhealthy playing habits