Sofiat Shittu Email & Phone Number

Toronto, ON, CA

Brampton, ON, CA

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Etobicoke, Ontario, Canada

• Managed a team of 5-7 members daily to ensure consistent delivery of excellent customer service in a fast-paced automotive industry.
• Increased company efficiency by 50% through reworking data processes, saving time and resources across departments.
• Creatively solved customer-focused problems, resulting in a 90% NPS and driving revenue growth at Clutch in Etobicoke, Ontario, Canada.

Etobicoke

• Collaborated with cross-functional teams to drive marketing activities and incentives for data center partners, resulting in a 20% increase in marketing development funds and 15-50% revenue growth.
• Enhanced audit processes for strategic partners by creating efficient documentation, bringing innovation to outdated practices.
• Established strong relationships with top technology manufacturers, showcasing product capabilities and features to drive business growth.

Toronto, Ontario, Canada

• Managed training programs, technical support, client escalations, and project implementations for strategic accounts at Volanté Systems.
• Oversaw virtual training requests resulting in record-high positive feedback, saving costs, and enhancing company image.
• Led bi-annual customer success surveys for 600+ accounts, increasing NPS & KPI results by 15% and improving company reputation.

Toronto

• Achieved a 90% accuracy in hitting sales targets at Luxottica by creatively solving customer problems and following selling guidelines
• Broke sales records frequently, increasing revenue and driving sales for the company
• Developed strong communication and problem-solving skills in a fast-paced, commission-based environment

Dundas ON

• Coordinated tailored lesson plans for 7 students aged 7 to 12 weekly, enhancing company image and driving sales.
• Implemented interactive coding activities to teach key concepts, showcasing strong communication skills.
• Engaged 30 students monthly in Scratch programming, providing debugging solutions and fostering learning.

• Developed an improved model for Network Infrastructure Unit, increasing overall productivity by 10% and reducing wait times, enhancing customer service.
• Conducted weekly technical training sessions for 40-50 employees, resulting in increased knowledge gain and an average quiz score of 80%.

Btech, Automation Engineering Technology

Activities and Societies: ISA Poster Presentation, Burlington, ON (April 2018) • Worked efficiently and collaboratively in a team of 4 and.

Certificate, Business Management

Certificate Issued by The Government of Ontario as part of my Coop Program at McMaster University

Advanced Diploma, Chemical Engineering

Graduated with a Major in Process Automation as a Coop with my BTech Degree in Automation Engineering Technology from McMaster University.