Sofía Díaz Email & Phone Number

Seattle, WA, US

Seattle, WA, US

Seattle, WA, US

• Single threaded Leader of organizational design, capacity planning and resource allocation.
• Organizational leader of Organizational Health Pillar.
• Owner of Hiring and onboarding life cycle.
• Organizational Owner of Continuous Improvement and Needs Analysis Initiatives for Learning and Development

Seattle, WA, US

• Compliance Team lead. Responsible and Accountable for all operational compliance workstreams including: WHS, EHS, Sustainability, Regulatory, Quality, Food Safety, and Operational Excellence.
• Key driver of all conversations between business, product, program and engineering to deliver Operational Excellence and Compliance.
• Product owner and single threaded leader for Amazon Fresh Stores (AFS) Audit Strategy.
• Single threaded owner of both short and long term program vision over indexing on scalability, cost savings, and major value unlocks.
• Created and deployed AFS Audit strategy and implementation plan.
• Led corporate and field leadership team through product build cycle and championed assessment strategy of product and tool for risk assessment.

Seattle, WA, US

• Product owner and single threaded leader for WW Operations GM Academy Deep Dive.
• Managed the life cycle and curriculum with cross functional leadership spanning operational verticals.
• Coached to senior field operational leaders.
• Built and deployed assessment strategy to gauge efficacy of Executive Development Program on field operations leaders.
• Built and deployed participant risk prioritization strategy to scale the growth of the global product offering.
• Analyzing business needs and consult business executives on solutions for their immediate and strategic needs.

Seattle, WA, US

• Spearheaded the product processing & packaging specifications throughout the life cycle of the product from inception to market roll out.
• Owned Amazon Kitchen product verticals throughout the Lifecyle of the product from design & ideation through building, testing and release to production, as well as post production KPI assessment.
• Single threaded owner off product quality strategy in multiple product verticals.
• Built & deployed assembler qualification strategy and standard based on commercialization needs to include; ingredient, capability, knowledge, training and response as it pertains to product line and geography.
• Built & Implemented, internal and external product assessment standards including training on product quality standards, grading assessment & customer feedback assessment.
• Lead the optimization effort for material usage, labor, cost and ingredient standardization across multiple 3P manufacturers nationwide.

Seattle, WA, US

• Developed Quality Program for all Amazon food businesses across all product categories to withstand an aggressive scaling plan.
• Created & implemented product quality parameters based on top industry standard for the WW FS team employing globally accredited quality parameters.
• Created the logic and parameters for product quality customer feedback monitoring and worked with various product teams to roll out in global tools.
• Implement FMEA approach to quality gaps and risk assessment process for Amazon Go products and processes

Chicago, IL, US

• Quality System’s Manager for Kraft Heinz’s Largest Manufacturing site, second largest food manufacturing plant in North America
• Direct management and development of food safety, quality, compliance, laboratory, and sanitation team
• Acted as the lead Program Manager of Kraft Heinz Quality Risk Management Program and associated policies at plant site and corresponding sister facilities
• Managed and maintained robust food safety, compliance and regulatory programs [e.g. QRMP, HACCP, sanitation, pest control, GMP, traceability] across multiple stakeholders across multiple product platforms
• Served as SME and primary interface with regulatory and certification agency for the facility [FDA, USDA, Food Safety and Inspection Service, USA Halal Chamber of Commerce, OK and OU Kosher Certification bodies]
• Develop and deploy Food Safety, Quality and Compliance KPIs and scorecard

Chicago, IL, US

• Quality Lead for Meals and Dessert Business Unit at Kraft’s Largest Manufacturing site
• Multi-facility Quality Project Lead for Kraft Pasta Improvement Master Charter
• Manage all Food Safety, Quality and Compliance functions within the Meals Business Unit and was responsible for assessment, planning and implementation of Risk Assessment Strategy.
• Develop, implement and communicate effective product containment program to ensure appropriate control of quality/food safety defects.
• Food Safety plan Kaizen lead for root cause project post company national recall.

Chicago, IL, US

• Audited and scaled manufacturing procedures and production compliance as per the Food Safety Modernization Act and other FDA/USDA compliance programs, using Quality Pillar methodology
• Owned the hold and release program for non-conforming products as per regulatory requirements.
• Coordinated with the plant operations team to optimize food safety and regulatory presence to drive cost reductions.
• Kraft Corporate Certified Internal, serve as SME for internal and external system compliance
• Quality and Food Safety Data System Administrator, manages and optimizes computerized data management system used to record, track and trend KPIs, PPMD and process capability
• Quality Pillar development for business unit building TPM

• Served as project manager for new product launches, line modification, room and equipment validations
• Established and implemented quality programs, audits, and standards to meet assigned customer and company requirements
• Standardized training, coach, and develop plans for facility FSQC staff
• Allergen validation procedures, practices and policies.
• Responsible for maintenance, update and revision of facility HACCP plans, master document control program and program development.
• Lead and represented plant’s Food Safety, Quality Assurance and Compliance (FSQAC) department in absence of QA Manager.

• Program management for the development, implementation, and monitoring of the HACCP, SSOP, EV, GMP and other Quality Assurance and Food Safety programs to assure safe food handling practices, quality products, and.
• Provide technical program reviews/updates to plant management of specification compliance, product labeling compliance, and research & development projects.
• Monitoring, trending, and communication of data generated from food safety and quality systems.
• Rolled out standardized training, coach, and develop plans for facility FSQC staff
• Responsible for staffing of and continuous improvement of the QA & Food Safety Department - Manage, train, coach, lead, and supervise all plant QA & Food Safety staff, including direct reports
• Stakeholder in managing current and new raw material supplier approval and monitoring program.

• Managed complete stock recovery program acting as the Plant’s Alternate Crisis Coordinator.
• Owner of working relationships with third party laboratories.
• Assist in the preparation for and execution of customer, corporate, and third party audits.
• Developed and deployed new method for preparing new specifications for raw materials, packaging and finished products and mechanism for sharing with customers.

• Provided technical project updates, resources and information to all Plant Department Managers, and report all quality deviations to the QA & Food Safety Manager
• Reviews and ensures necessary documentation is in place to assure that established standards of quality and food safety are met.
• Produce and distribute reports analyzing QA, Food Safety and Microbiological data and trends of raw materials and finished products. Provide recommendations to management where unacceptable QA or Food Safety results.

Deerfield, IL, US

Chicago, Illinois, US

• Provide technical assistance and training to personnel.
• Monitor and verify the HACCP plan’s CCPs.
• Assure documents required by regulatory are properly reviewed and filed.
• Conduct GMP and sanitation audits of operations and warehouse areas.
• Place product on hold, release or disposition as needed.
• Coordinate resolution of customer complaints. Assist in trouble-shooting quality related issues.

Champaign, IL, US

Purchase, New York, US

• Gatorade Product Development Intern
• Project work on Color Stability Guidelines for new product flavor line
• Analytical test on different types of emulsions to test their gum content
• Investigated the relationship between color and ingredient stabilization

Champaign, IL, US

Champaign, IL, US

Master Of Science (Ms), Food Safety

Certificate, International Food Laws

Bachelor Of Science (B.S.), Food Science And Human Nutrition