Sofia Toccalino Email & Phone Number

Delray Beach, Fl, Us

Develop marketing strategies and campaigns.Create content and post daily on all social media platforms(Instagram, Facebook, Tiktok).Utilized design tools (Adobe Creative Suite, Canva) to create visually appealing marketing materials such as posters, social media posts, website designs, video reels, etc. Support the management of social media accounts by scheduling posts, monitoring engagement, and responding to customer inquiries.Suggest new ways to communicate products and services to local consumers.Utilized AI to generate contentMeet with the owner to manage expectations and goals on a quarterly basis.Continue to brainstorm new and fresh ideas for their marketing outreach on social media targeting specific demographics, holidays, events, etc.

Boca Raton, Florida, United States

Provided exceptional customer service by warmly greeting guests, seating them efficiently, and ensuring a positive dining experience.Accurately take food and beverage orders, including special requests and dietary restrictions, and enter them into the POS system.Maintain comprehensive knowledge of the menu, including daily specials and promotions, to effectively assist guests with their choices and make recommendations.Managed transactions with precision, including processing payments, handling cash and credit card transactions, and issuing change or receipts as required.Monitored guest satisfaction throughout the meal, promptly addressing any issues or complaints to ensure resolution and enhance overall dining experience.Cleared and reset tables efficiently after guests departed, maintaining cleanliness and organization in the assigned section.Worked collaboratively with kitchen staff, bartenders, and other servers to ensure smooth service and address any operational challenges.Adhered to health and safety regulations, including proper food handling, sanitation practices, and reporting any safety hazards to management.Participated in pre-shift meetings to review specials, menu changes, and any important information, ensuring preparedness for service.Completed end-of-shift tasks, including cleaning work areas, reconciling cash and tips, and reporting any notable occurrences or issues to management.

Boca Raton, Florida, United States

Assist in developing marketing strategies and campaigns Conduct market research and analyze industry trends to support marketing efforts.Collaborate with team members to create content for platforms like LinkedIn, Constant Contact, Emails, etc.Contribute to the creation and distribution of marketing materials such as folders, presentations, and newslettersSupport the organization of events and participate in outreach activities to promote Employer Solutions' services

Boca Raton, Florida, United States

Making sure the employees and guests are receiving proper careWork as a managerial positionHaving knowledge on how to do every positionKeeping records of customer interactionsReminding staff about any new procedures and policiesHandled any customer complaints by communication with the guests and coming up with a solution that will have them leaving satisfied Providing proactive customer outreachHandled returns, compensations, voids, and exchanges.

Boca Raton, Florida, United States

Provide detailed menu information and multi-task with various front-of-the-house and back-of-the-house duties, including collecting paymentFulfilled the needs of the guests by ensuring quick and friendly servicePrepared tables by pre-bussing prior tables then setting up silverware, coasters, straws and menus.Protected establishment by adhering to sanitation, safety and alcohol beverage control policies.Helped guests select food and beverages by suggesting courses, identifying appropriate beverage pairings, and answering any questions.Focused on quick food running and refills on drinks, salads, soups, and bread. Mixed and served a variety of cocktails and beverages while maintaining a high standard qualityResponsible for restocking liquors, kegs, soups, and saladsDedicated around 3 years of experience providing excellent customer service to restaurant guests.Met sales targets through upselling techniquesTrained multiple new staff members on both bar and on the server floor, increasing team efficiency

Frederick, Maryland, United States

Greeting customers and answering any customer questions relating to merchandise and store policies.Recommending products based on customer needsAssisting customers with purchase completionUsed persuasive skills to get customers to purchase the store credit cardStayed up to date on product features and maintained the stores visual appearance in high standardsArranged merchandise on shelves and displayFocused on reaching the company’s sale goal each weekAdvertised any current specials to customersProcessed exchanges and refunds of sold merchandiseHandled any customer complaintsDrove sales through engagement of customers, suggestive selling, and sharing product knowledge

Recruited other highschool/ college students to join cutcoSetting appointments with potential employees through personal contacts and referralsCreated flyers and advertisements to post on social mediaExtensive research on who would be the best fit for this job Used personal social media platform to sell kitchen utensilsCommunicated the overall position to the candidate to verify that the candidate was interested in what Cutco had to offerProvided the best customer service needed during the whole recruiting process

Business, Management, Marketing, And Related Support Services, Current: Senior

Activities and Societies: Cheerleading for FAU Club CheerAs a senior at Florida Atlantic University, earning a degree in Business.

High School Diploma

Activities and Societies: Cheerleading captain Lacrosse French Honors Society Science Honors Society National Honors SocietyHonor Roll.