Sofia Westerlund Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, Ireland

County Dublin, Ireland

Helsinki, Southern Finland, Finland

Management and development of a database of Finnish companies and their decision makers serving as the source data for several products and services by Alma Talent Tietopalvelut. Includes data extraction and analysis, data cleaning and data validation as well as evaluation of new data sources. Responsible for product development and management for target market, segmentation and customer analysis services.

Helsinki Area, Finland

The focus of my work was on Customer Master Data Management consulting in the banking and financial industry.Sparta is an information management and business development full service provider. We believe that information has to be reliable, it should be used in a way that creates competitive advantage, managed efficiently and it needs to be protected effectively to minimize risks.www. spartaconsulting.fi

Vantaa

As a part of a larger Master Data Management project, I was responsible for analysing, validating, cleaning, and administering data about both private and business clients of Veho Oy Ab using various ERP systems (Automaster DMS, SAP) and other tools, such as Qlik, Microsoft SQL Server, and MS Excel. In addition, assisting in data testing after data integration, updates and migration were a part of my work. I also took part in recruiting and training new project employees. The project aimed at a data structure and quality that supports the creation and maintenance of digital services and a coherent customer experience across all channels and points of customer contact. I worked through Academic Work Consulting Oy.

Mikkeli

Through thoughtful customer service, my main responsibility was to provide the best possible shopping experience to anyone visiting the store. In addition to customer service, my work included handling incoming deliveries, seeing to the appropriate outlook of the store, and other ad hoc store duties. Skills acquired:- Customer service- Retail sales- B2C sales

Mikkeli

My responsibilities included contacting new potential retailers, managing relations with existing retailers, customer service and order management.Skills acquired:- Salesforce - Retailer relationship management- Customer service and reclaims- Order management

I managed and curated content for Dreamdo's social media channels both inside and outside the service. My work included supporting the generation of editorial content, moderating staff picks within the service, as well as translations of our content. I also worked on projects with Dreamdo's partners and customers.Skills acquired:- Digital content management- Translations (Finnish to English/English to Finnish)- Social media management

Bachelor Of Science In Economics And Business Administration (Bscba), International Business, Gpa 4.12/5

Activities and Societies: Vice President of Probba ryBachelor's Thesis: "Knowledge Management Strategy Adoption in Multinational.

Bscba, Exchange And Minor Studies, International Business

Fall semester of 2015 as an exchange student. Minor studies (30 ECTS) in management, strategy and operations.