Product Owner Microsoft B2B CRM (OPAL + RUBY). Acting as a link between market clusters and Development team to improve working processes and enhancing the application to fit business needs. Developing and maintaining training materials and conducting training of users.Creating and grooming user stories for enhancements.Ad hoc Project Management.

Business responsible for Microsoft B2B CRM (OPAL) & B2B PORTAL OMS. Acting as a link between market clusters and Global IT to improve working processes and enhancing the application to fit business needs. Developing and updating training materials and conducting training of users.Successfully rolling out the application in new markets.Supporting IT on creating and grooming user stories for enhancements.Supporting on system update and change management project for Microsoft OPAL B2B CRM application (Retail & SDP) creating training materials and conducting trainings.Ad hoc Project Management.

Taking care of my daughter until she was ready to start the nursery. During my maternity leave I developed a lot and I improved below mentioned kompetences.o Ready for change and solution-oriented o Working more efficient and becoming a better mediator o Better at improvising and prioritizing o Stamina and working under pressure

Business responsible of Microsoft B2B CRM (OPAL) and B2B Cloud PORTAL Order Management System within the EMEA region. Acting as a link between market clusters and IT to improve working processes and enhancing the applications to fit business needs. Establishing governance including roles & responsibilities.Developing training materials and conducting training of users.Successfully rolling out the two applications in new markets.Support on data maintenance.Supporting IT on creating and grooming user stories for enhancements.Ad hoc Project Management.

Support Travel Retail accounts (in-flight, cruise lines, land based (ariports, military bases and other duty free areas))Support on setting the product assortment, pricing, and selling in the assortment to the accounts as well as forecastingSupport on inventory management of lokal warehouseWork closely with other departments and teams (e.g. Finance and Operations) with succesfully moving Travel Retail accounts from a local market setup to a global market setup

Support Travel Retail accounts• Customer Support (via phone and email)• Orderhandling including shipping orders to duty free areas• Inventory management and forecast support• Purchasing of packaging• Coordination support of sales fairs• Optimization and streamlining business procedures

Support Travel Retail accounts• Customer Support (via phone and email)• Order handling including shipping orders to duty free areas• Coordination support of sales fairs• Optimization and streamlining business procedures

Accounting support of accounts (Nordic and Group Export) • Account creation and maintenance • Balancing accounts • Invoicing & crediting• Sending out payment reminders• General account support

Support of Nordic Accounts• Customer support (phone & email) • Order handling • Invoicing & crediting • Execution of telesales campaigns

• Sales Department (Customer Service)• After Sales Department• Sales Coordination Department• Marketing Department• Retail Department

Support of Nordic Accounts• Customer support (phone & email) • Order handling • Invoicing & crediting

Full-time sales assistant in a high-street Jewelry Store near Copenhagen.