Sofie Jacobson Email & Phone Number

Stockholm, Se

Upplands Väsby Och Sollentuna, Stockholm County, Se

Upplands Väsby Och Sollentuna, Stockholm County, Se

Kista, Kista, Se

Gridheart is a Nordic cloud distributor with a leading marketplace that simplifies the way you buy, sell and manage cloud services.- Change management and leadership coaching.- Manage migration and communication plan from one service to another to Gridheart´s resellers and end customers.

Stockholm, Stockholm, Se

Together with my leaders and team drive and continue to develop the customer experience and sales for both Skincity and Kicks customers.- Define the Customer Relations (CR) and Customer service (CS) strategy. Sett processes, routines, tolls, and tone of voice in the customer contact for each brand and department.- Conceptualize, design, and implement a chatbot to decrease recuring customer queries to become cost-efficient and prepared for continued growth.- Represent CR/CS in the commercial management team- Budget and personnel responsibility - Lead and act on projects related to CR/CS. (AI chatbot, Skin analysis tool, Product guide, Zendesk implementation etc) - Responsible to identify and follow up on each department KPI´s.- Evaluate and negotiate relevant SaaS tools.

Täby, Se

Together with my team, reach an excellent customer experience while making sure that we are cost efficient, sustainable and prepared for continued high growth in all physical flows and customer contacts. - Freight optimization by choosing the optimal mix to meet the customers’ demands, at the same time create shipping revenue.- Represent CR/CS in the commercial management team.- Personnel responsible for 8 team managers in Sweden and the UK. Total 60FTE.- Full budget responsibility for Supply Chain and Customer service.- Lead and act on projects related to logistics and customer experience on-site (physical and digital move of the Nordic warehouse with +6000SKUs).- Responsible to identify and follow up on each department KPI´s.- Evaluate and negotiate relevant SAAS tools. Ensure we have the best possible agreements with forwarders, last mile solutions and payment.

Täby, Se

Your online skin care clinic! Skincity offers a wide selection of professional skin care products, with advice from our skin therapists we help our customers around the world to better skin health. Service, quality, and knowledge are our main focus throughout the whole customer journey.

Alna District, Oslo, No

XXL Sport och Vildmark is the largest sport chain in the Nordic region with 85 stores and e-commerce. XXL operates within 6 countries.- Ensure that XXL has the right resources and operates in the most optimized way to create the best customer experience.- Analysis, vision, strategies and goals. - Build a internal Customer Experience understanding and get the whole organisation to be more customer centric.

Atlanta, Georgia, Us

Interface is the world´s largest designer and manufacturer of commercial carpet tile. Interface work primarily with architects, designers and flooring companies. Interface ranked top 3 most sustainable company 2018 in the world and is the only company on the list for over 20 years.- Manage teams in The Netherlands, Sweden and Norway. Responsible for 11 countries.- Management team member for the UK, Middle East, the Nordics and the Baltic's.- Drive changes and business strategy improvement. - Ensure a proactive approach internally and externally. - Overseeing the day-to-day tasks- Link between the Customer, Sales and Operation teams- Develop and implement KPI´s and open order management on a EMEA level. - Forecasting and budgeting.- Manage big projects - CRM implementation, new processes and guidelines, events and complex delivery projects. - Negotiate internally and externally to ensure a smooth business transaction.- Performance review and competence development.- Recruiting, set up and structure CS departments

Atlanta, Georgia, Us

By definition, Interface is the world's largest designer and maker of carpet tile. For Interface, Design is a mindset and sustainability is the journey of a lifetime.- Monitor CS activities and work proactively with the open order book management to ensure a consistently high level of service. - Monitor Kpi`s, business roles and processes- Close contact with customers by phone and email.- Manage big projects- complex delivery projects, events.

Stockholm, Stockholm, Se

Kicks is the Nordic region´s leading beauty chain.- Managed team up to 10 FTE.- Sales and organisational coaching to reach monthly and individual sales goals- Overseeing the day-to-day tasks, operational and people management- Objectives and KPI`s- Performance review- Competence development - Recruitment- Workplace scheduling- Presentation of store and advertising displays

Stockholm, Stockholm County, Se

Åhléns is a department concept store within home, media, beauty, shoes & accessories, meanswear, women´s wear, toys and children´s wear and sports fashion. - Ensure high level of service on all departments- Motivate and developing the team- Overseeing the day-to-day tasks, operational and people management- Implement and analyse KPI`s- Sales training- Project leading- Ensure merchandising concept

Stockholm, Stockholm, Se

Kicks is the Nordic region´s leading beauty chain. - Sales and organisational coaching to reach monthly and individual sales goals- Objectives and KPI`s- Performance review- Competence development - Recruitment- Workplace scheduling- Presentation of store and advertising displays.

Düsseldorf, North Rhine-Westphalia, De

Barnängen and Schwarzkopf Internship and summer job

Kungsholmen, Stockholm County, Se

International Sales And Marketing

Presenting And Influence

Chefens Roll Och Ansvar

Kommunikation, Ledarskap Och Hälsa

Att Skriva För Webben Och Interaktiva Media

Education record