Sofie Johansson Email & Phone Number

Stockholm, Sverige

• Develop the department by creating workprocesses, best practice routines and structure
• Develop collaborations between different stakeholders to create an efficient customer journey
• Create user-guides and informational material for internal and external use
• Onboarding for new customers including follow-ups
• Install and configure the installation for new customers

Stockholm, Stockholm County, Sweden

• Creating guides & implement new work-ways focusing on efficiency
• Develop collaborations between different stakeholders
• Analyse, create documentation and action plans for our business processes and routines
• Project manage improvements and new ideas to develop our product
• Customer service -meeting customer enquiries via various channels

Stockholm, Sweden

• PGM are a product media agency who deliver creative solutions to your company for your ultimate brand exposure through products, clothing and e-commerce. We also consult in strategies for your product media.
• Marketing co-ordinator; develop working methods, cross channel strategies, project management
• Project-leader of procurements; working methods, strategies, project management
• CRM responsible; follow-up routines, develop actionplans, working methods, project management
• E-commerce - Maintanence, editorial routines, strategies, order management across multiple webshops
• Ordermanagement; purchasing, administration, delivery

Stockholm, Sweden

• Implementation of follow up routines and analyze customer insights
• Creating routines & implement new work-ways, training co-workers
• Develop collaborations between different stakeholders
• Customer Service - meeting customer enquiries via various channels
• Moderate social media channels

Stockholm, Sweden

• Training/coaching co-workers at customer relations
• Creating routines & implement new work-ways
• Sales - Creating customer orders, book services, customer service
• Return & Exchange - Problemsolving& Returns
• Logistics & Café - supporting functions when needed

Barkarby, Stockholm

• Greeter - Ensure our customer get a great start at their visit
• Småland - Ensure that our smallest visitor have a fantastic experience
• Cashline - Cash, Self-scanning, Problemsolving, Meet our customers
• Return & Exchange - Problemsolving/Returns/Pick in store
• Driftledare/Frontline - Scheduling, problemsolving, coaching,day to day operations at Customer Relations
• Banking - End of day cash-handling, receipts, closed cash-machines

Project Management, Art Direction, Concept and Strategy Development

Sydney, Australia

Responsible for projects from brief to deadlinePlanning, Organising, Budgets, FinanceOrganising shoots, post-production och project deliverables Studio Management — Scheduling, Briefs, Staff and Deadlines Contact for clients, staff, suppliers etc.

Sydney, Australia

Boardroom serviceWaiter at private/corporate functionsServing food and drinks, control of under-age drinking

Client managementManage the accounting records regularlyManaging contacts and scheduling with court, police, suppliers and clientsAssist the lawyers

Certificate, Cx Professional

Activities and Societies: Has completed the CX Academy Certification to incorporate Customer Experience excellence as a key component of.

Diploma, Aspiranten, Internal Leadership Program

Bachelor Of Applied Design (Communication), Graphic Communications

Certificate Iv, Production Management

Diploma, Bachelor Program

Certificate, Bookkeeping

It, Communication, Leadership, High School