Sofie Norman Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

I work part-time alongside my studies, focusing on transferring pensions, communicating with private and corporate customers, and transferring capital from other banks.

Stockholm, Stockholm County, Sweden

* Eight weeks of internship in team pension experience.* Conducted five usability tests, analyzed and presented the insights from the tests to the team. Facilitated two workshops, designed prototypes in Figma, and created customer journey maps.* I learned how a Scrum team works on a daily basis and the role of UX design within that framework.

Stockholm, Stockholm County, Sweden

* Handling our biggest corporate customer with their occupational pension policy. * Supporting key account managers in daily work with administration and structure in the occupational pension business. * Responsible for maintaining collaboration with external partners.

Stockholm, Stockholm County, Sweden

* Responsible for onboarding and educating new colleagues within pension and insurance at our customer service.* Responsible for handling unsatisfied customers and complaints within pension. * Creating and maintaining collaboration with our tech teams in order to foster innovation and improve our products.* The representative from our customer relations.

Stockholm, Stockholm County, Sweden

* Daily handling incoming inquiries with corporate and private customers regarding occupational pension and insurance by phone and email.

Stockholm, Sweden

Writing articles and blog posts for the female investor network Feminvest about personal finance and pension to increase the number of women to invest.

Stockholm, Sweden

* Customer service through phone and email with Indecap's pension customers. (IPS, PPM, KF).* Fund administration, tax reporting, daily incoming and outgoing mail, updating brochures and forms, office administration.

Stockholm, Sweden

Qalora Capital is an investment bank dedicated to help fast-growing tech companies with capital. My responsibilities included managing the close relationship with investors and fundraising-due diligence.

Jonkoping County, Sweden

This innovation case lasted for 8 weeks and included in-depth analysis of the expansion opportunity and development of new growth strategies for a company in the animal care sector. The result was presented in the end with good results, and today these strategies are being implemented with success.

Stockholm, Sverige

Maintained high standards of customer service in the tourist information during high-volume environment. Communicated clearly and friendly in different languages with passengers from different cultures.

Sollentuna

Customer service in the payment check-out and the post office for Postnord.

Häggvik

Fast service in the front counter with the ability of teamwork and flexibility in a fast-paced environment.

Ux Designer

Bachelor Of Science In Business Administration And Economics, International Management

Activities and Societies: JSA Social Committée, JSA Entrepreneurship Academy, Spring Inspiration, Nextstep Career Fair. Course.

Business Administration And Management, General

Exchange semester 6 months in Santiago de Chile. Completed courses: Social Entrepreneurship, Digital Marketing for StartUps, Recycling &.

Economics

Activities and Societies: Class representative for the student association.