The Remant Group is a family-owned forwarding company with expertise in logistic niches and a strong focus on international maritime forwarding, logistics in Africa, customs expertise, and overseas reefer transport. Remant boasts an international network of regular partners for supply, transit, and customs clearance. As Transport Architects, we aim to reduce our business operations' total environmental and social footprint and the transport realized by looking for sustainable logistic… Show more The Remant Group is a family-owned forwarding company with expertise in logistic niches and a strong focus on international maritime forwarding, logistics in Africa, customs expertise, and overseas reefer transport. Remant boasts an international network of regular partners for supply, transit, and customs clearance. As Transport Architects, we aim to reduce our business operations' total environmental and social footprint and the transport realized by looking for sustainable logistic alternatives. Remant Group in Belgium consists of Remant Africa Logistics, Remant Customs, Remant Globe Logistics, Remant Cool Logistics, and Foodcareplus. www.remant.be Show less

End responsibility for customer service team including business process ownership.Customs compliance role

Coaching the operations team to become a high performing team aligning the needs of our external and internal customers .Coordination of Customs activities and ISO 9001 QMS.Strive for process efficiency through process optimization.

- Functional design and setup of TMS within Ahlers Belgium ( both Forwarding and agency dept. )- Functional design and integration of CRM (Salesforce) - TMS (Alaska/Intris) - WMS (MLS) and financial software (Exact Globe) within Ahlers Belgium- EDI integration setup both between internal software applications and bi-directional communication towards subcontractors ( transport companies, customs, courier)- Implementation of Booking and Time Slot Management via Transporeon-… Show more - Functional design and setup of TMS within Ahlers Belgium ( both Forwarding and agency dept. )- Functional design and integration of CRM (Salesforce) - TMS (Alaska/Intris) - WMS (MLS) and financial software (Exact Globe) within Ahlers Belgium- EDI integration setup both between internal software applications and bi-directional communication towards subcontractors ( transport companies, customs, courier)- Implementation of Booking and Time Slot Management via Transporeon- Functional setup of operational and sales reporting ( Tableau/Power BI)- Functional design and setup of online client portal integrated with TMS and T&T tool (Logit One)- Setup of e-invoicing tool- Implementation of OCR Tool ( Readsoft)- Implementation of middleware (EDI-Flex, Tibco)- Training (end) users- Day to day application management- Continuous improvement and digitization of operational and financial processes and adjustment of software tools- Subcontractor management Show less

- Set up of a high-performance customer service team ( 15-20 members ) with an A to Z responsibility ( order intake to billing )- Set up of Standard operating procedures together with account manager and customer- Continuous improvement of operational process- Incident management- Keep track of customer requirements- Budget responsibility on monthly and yearly basis- People management - performance interviews with team members- Challenge talented team member to grow… Show more - Set up of a high-performance customer service team ( 15-20 members ) with an A to Z responsibility ( order intake to billing )- Set up of Standard operating procedures together with account manager and customer- Continuous improvement of operational process- Incident management- Keep track of customer requirements- Budget responsibility on monthly and yearly basis- People management - performance interviews with team members- Challenge talented team member to grow in their responsibility and in the organization Show less