Sofie White Email & Phone Number

Sheffield, GB

Sheffield, England, United Kingdom

I'm an experienced customer support agent responsible for managing at least 50 customer contacts daily across email, web chat & video call, and social media queues. I efficiently resolve a variety of customer enquiries, from problems redeeming brand gift cards and discount codes to technical user issues on the platform such as login difficulties.I’m the.

Sheffield, England, United Kingdom

I operate solo shifts at a luxury bar in Kelham Island, Sheffield, managing £1,500+ worth of transactions over 5 - 9 hour shifts.I demonstrate excellent customer service skills, with strong stock knowledge of over 250 beers, wines, and spirits.I manage the strategy and content of the social media accounts.

Sheffield, England, United Kingdom

In addition to previous responsibilities, I was the primary contact and contributed to a 6-month customer data migration project, liaising with departments such as Project & Customer Relationship Management, Product & Engineering, Sales, and Finance to integrate existing processes with new platforms.I guided platform administrators through their SSO and.

Sheffield, England, United Kingdom

I accurately and efficiently resolved customer & colleague enquiries, and handled New Business orders, mid-term upgrades, and renewals for direct sales and partner resellers. I developed strong B2B relationships with a 9000+ customer base with many positive engagements, from assisting supplier maintenance processes, to bespoke support for customers.

Sheffield, England, United Kingdom

- I managed the front of house operations for a 250 capacity venue including leading shifts, managing a team of up to 6 bartenders, and liaising with the kitchen team.- My management responsibilities included cash counts, lock ups, stock levels and ordering, ensuring regular cleaning tasks are kept up to date, overseeing staff leave, and managing.

Sheffield, England, United Kingdom

I managed 5 shifts a week ranging from 5-11 hours, ensuring excellent standards of hospitality. Examples include complying with health, safety, and hygiene standards, ensuring excellent customer experiences, and directing and contributing to continuous improvement campaigns (examples include allergen and intolerance, cellar management, and food & hygiene.

Bedford, England, United Kingdom

- Gained responsibilities such as liaising and collaborating with the Community department to improve relations with software developers and customers using our solutions.- I moderated and triaged queries with contributors on our Community forums, and posted regular blogs on product updates and content which increased Community engagement to over 1000+.

Bedford, England, United Kingdom

- Became responsible for contributing to a 6 month data project improving the volume of marketable contacts in our insurance sector records, improving the number of records with ≥5 marketable contacts from 67% to 83%.- Managed all audiovisual content we created and distributed, including an improvement campaign to caption and transcribe all content for.

Bedford, England, United Kingdom

- I carried out independent research projects on competitors, potential partners, and market research analysis which influenced department campaigns and strategy.- I triaged all automatically qualified leads within an hour to ensure the sales team could act immediately.- I supported production of audiovisual content, including voiceovers and editing.

Bedford, England, United Kingdom

- Responsible for the function of a busy hotel restaurant bar, averaging 150 guests per night.Prepared and served hot and cold drinks for patrons, ensuring the hotel’s high standards, using various equipment including cocktail bartending and barista work.- Maintained positive relationships with patrons with exceptional levels of customer service, cash.

Bedford, England, United Kingdom

Lancaster, England, United Kingdom

Bachelor Of Arts - Ba, Theatre And Film, 1St Class With Honours

I achieved a 2:1 dissertation analysing the interdisciplinary artistic works by Nataly Lebouleux of conversion therapy of LGBT+ people in.

Bachelor Of Arts - Ba, Theatre And Film

A study abroad exchange for the second year of my undergraduate degree.

A Levels

BTEC Level 3 Musical Theatre, achieved Distinction*Distinction*Distinction (D*D*D). AS Level English Literature, achieved B.

Gcses

10 GCSEs (A-C): English Literature, English Language, Maths, Biology, Chemistry, Physics, ICT, French, History, Art. BTEC Level 2 Theatre.