As the owner of Wild Wares, I am responsible for:- managing a Wordpress website, using WooCommerce and Elementor- creating crochet products- uploading and managing product data- managing social media, such as Facebook, Instagram, and Pinterest- purchasing materials and packaging- customer relations via email

As a Purchasing Assistant I am responsible for:- placing purchase orders in Exact and checking order confirmations- placing direct customer orders with suppliers- managing product data in Exact and BrickX- keeping in touch with suppliers concerning product information and lead times

As a Customer Service Agent at DHL I am responsible and the main contact for the customer that I have been assigned to. DHL has around 25 to 30 customers who are outsourcing their logistic process to DHL. These customers produce international medication and/or medical devices. My main responsibillity is to monitor the logistic process, this in close cooperation with the warehouse, Back Office team, and management.My main tasks concern:- Welcoming the customer at location and providing them with a tour of the warehouse.- Maintaining a good relationship with the customer, to ensure a fruitful collaboration.- Providing the customer with order information, particularly concerning shipments and deliveries, both inbound and outbound: leadtimes, systemissues, delays, and rootcause and countermeasures.- Processing complaints via the Smartsolve system.- Managing KPI scores and proposing process improvements.- Using the specific warehouse management system for this customer.Furthermore I have been part of and coordinate the export team, who process all documentation belonging to outbound and inbound shipments. Their daily activities involve:- Preparing export documentation.- Archiving export documentation.- Welcoming and accompanying customs during physical checks of shipments.- Archiving inbound documentation.I have also had the opportunity to be involved in the activities of the Traffic Office, in welcoming drivers who are signing in to load or unload shipments, checking in these drivers in our warehouse management system, assigning docks to the trucks, cooperate with the loaders, and booking in purchase orders and inbound shipments into the system.Furthermore I am also involved in the testing and implementing of a new archiving system within DHL and I have been teaching new collegues.As a side activity, I am part of the DHL Let Me Smile team, and am responsible for organising events such as a summer party of christmas lunch.

As an Operational Support Officer for DHL Supply Chain in Nijmegen (Life Science and Healthcare) I was responsible for Back Office activities within the company. These mainly consisted of administrative and supporting tasks to assist in the daily business and involved close cooperation with the customer service team, management, and the warehouse.These tasks involved:- Puchasing of packaging materials and required office materials via Oracle.- Being the primary contact for the suppliers of packaging and office materials and managing the leadtimes for delivery.- Processing the Purchasing invoices via Markview.- Receiving guests at the reception.- Welcoming new employees and providing them with all the information and materials to start their new job.- Using the system Axxerion to process new Employees, maintain the guest list, and assign facillity tasks.- Cooperation with the facility department.- Processing meeting requests and prepare the meeting rooms.- Booking hotel rooms for employees from abroad.

Responsibilities:- Picking and wrapping the products ordered by the customer in a careful and attractive manner.- Unpacking and storing the products delivered by the manufacturer in our local warehouse.

As a hostess I am the local contact person for all the guests of Sunweb. Responsibilities:- Escorting the guests from and to the airport.- Providing the guests with important tourist information upon arrival by organising welcome meetings where the guests are told with enthusiasm about the excursions and activities.- Further tasks: complaint handling, administration, accompanying the guests on excursions, and maintaining relationships with Sunweb’s local partners.

As an OR&H Order Fulfillment Specialist I am part of the Customer Service department supports clients during the order processes phase: from entering the order in the various systems up to the delivery of the product. The Customer Service department serves as the connection between the internal organization, clients and third parties, such as suppliers.The OR&H Order Fulfillment Specialist – ITO is responsible for executing defined tasks to support the order fulfillment process (Order Receipt and Handling). The OR&H Order Fulfillment Specialist is continuously building successful relationships, pulling information and contacts, aligning multiple internal resources and capabilities, while keeping in mind the goal of optimal customer satisfaction, resulting in zero defects.Primary responsibilities:- Be able to manage orders, from order receipt until delivery at the customer of the correct material, at the correct time, with the correct equipment and correct paperwork.- In the event of a service failure, proactively initiate corrective action and take the lead in resolving the issue for the Customer Facing Customer Service Representative (CF-CSR).- Cooperate with other Customer Service Teams, Planners, Credit Managers, Logistic and Documentations providers on select activities related to commercial order management activities.

As an OR&H InterArea Associate - COR I am part of the Customer Service department which supports clients during the order processes phase: from entering the order in the various systems up to the delivery of the product. The Customer Service department serves as the connection between the internal organization, clients and third parties, such as suppliers.The purpose of the Clean Order Review team is to audit the correctness of sales orders according to procedures and regulations. The goal is to reduce the negative impact on the order process and prevent rework at the final stages of order delivery.Primary responsibilities:- Initiate cooperation with both internal and external parties resulting in complete correct orders before further processing is done, for all worldwide regions.- Be aware of the most recent changes in documentation, requirement, procedures and the ability to apply them to the daily work.- Be able to logically connect different instructions together and go beyond the initial screening of an order.

retail, keep the store in order, customer service

sort and enter data into system and callcenter activities

bake and keep store in order