Sofie Hafström Nielsen Email and Phone Number
Sofie Hafström Nielsen work email
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Sofie Hafström Nielsen personal email
As a former consultant I enjoy helping others and seeing progress. My time is currently dedicated to finding my next adventure, and I hope I will land in a company, where I can love my job and will want to stay for many years. In my most recent role as Head of Operations & Customer Success for thehub.io, a platform connecting startups with talent and investors. I enjoyed being in a fast moving environment, surrounded by a great team and creating an impact for the people around me.On the side I also spend a bit of time as a freelance consultant, focusing on startups, where I can add value and help them grow and succeed based on my own experience. In addition I am part of Nørrebro Lokaludvalg to keep a finger in the ground of what is happening in my neighbourhood. If you work in a relevant field and want to suggest any kind of partnership, feel free to reach out.About my own startup Comeat: I founded this company that combines three things I love; traveling, meeting new people and eating nice food :) Through food we connect people and create friendships and network for expats, locals and visitors in our cities. We have a community for people, who have dinner together at home. We worked with a subscription model where you pay on a monthly basis (Comeat Friends) and a one-off model where you pay for individual dinners (Comeat Dinners). Our web application is live on www.comeat.net, and the mobile apps are in App Store and Google Play. NB! We do not buy services from people who contact us via LinkedIn so let's save time and skip those messages.
Y Factor
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Chief Executive OfficerY Factor Aug 2024 - PresentCopenhagen, Capital Region Of Denmark, DenmarkResponsible for making Y factor a successful startup project. More details to come. -
Founder & CeoComeat Feb 2016 - Aug 2024Copenhagen, Denmark And Milan, ItalyTaking Comeat from zero to one.Co-founded Comeat (an online marketplace and subscription for social dining) in 2016 and worked with everything related to building a startup. The project started as a C2C platform, but transitioned into a subscription model, finally aiming to focus on B2B. Sadly due to COVID the project got incredibly challenging, and we never really recovered.Responsibilities:- Product (managing the development, design, product roadmap, testing and integrations with Facebook, Google Maps, Stripe)- Operations (event coordination, community management, feedback collection, customer support, partnerships, KPIs etc.)- Funding (sponsorships, accelerator programmes, government grants and investor relations)- Marketing (increasing awareness and user base through Google Ads, SoMe, newsletters, event participation etc.) - Sales (C2C, B2C and B2B using Hubspot, LinkedIn, Facebook and client meetings for sales).- HR (recruitment, contracts, onboarding, team engagement etc.).- Accounting (Stripe for payments, and Visma E-conomic for book keeping and invoicing).Achievements:- Web and mobile apps (iOS and Android) launched in Copenhagen, Milan, Barcelona and Istanbul- Brought 700+ people together for 350+ dinners- Raised soft funds and angel investments of €100K- Participated in accelerators and pitch competitions (incl. Løvens Hule - Danish equivalent of Dragons Den) -
Head Of Operations & Customer SuccessThehub.Io Feb 2022 - Oct 2023Copenhagen, Capital Region, DenmarkJoined The Hub (a Nordic startup recruitment platform) in early 2022 to manage the Customer Success and Operations team. I helped the company through a turbulent time, when the company switched owners from Danske Bank to Mesh Community, where the team size was reduced significantly and the business model went from non-profit to for-profit.Responsibilities: - Overseeing daily operations (customer support, goals & performance tracking, partnerships, key account management for premium customers)- Coordination between CS/Ops and Dev team (testing of new features, bug reporting, continuously evaluate and suggest new features for internal and external process optimisation, translate customer feedback and analysis into feature updates), - Coordination with marketing team (setup and send out needed newsletters, update and maintain e-mail automations, suggest/setup/maintain relevant blog posts)- Collaborate with the CEO (identify areas for improvement in KPIs and strategy, pricing and cost analysis, service improvement). - Recruit, onboard, develop, lead and retain employees. Achievements:- Managed a team that grew from 2 to 6 members working with CS and Ops- Implemented customer support processes, resulting in average first response time reduced by 60%, and average resolution time reduced by 37%.- Oversaw referral partner & marketing expenses, resulting in cost reduction of -16% and performance increase of +11%.- Testing and implementation of several potential revenue streams -
Freelance ConsultantJero May 2020 - Jun 2022Copenhagen, Capital Region, DenmarkAssisting Jero on different aspects of the startup process - funding applications, platform, marketing etc. -
Business OperationsAssembly Voting Jun 2021 - Oct 2021Copenhagen, Capital Region, DenmarkAssisting the CEO and management team in Assembly Voting, with all aspects of growing to a bigger company (Structuring and automating processes, HR and onboarding, strategy development, management systems, international expansion etc.) -
Freelance ConsultantMarkedsmodningsfonden Sep 2017 - May 2018CopenhagenAnalysing and evaluating funding applications, to screen the projects relevant for receiving grants from the fund (The Danish Market Development Fund – public grants for growth startups).
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Business Analyst/Strategy ConsultantImplement Consulting Group Feb 2011 - Jan 2016Hørsholm/HellerupWorking on projects in the Strategy department, with a focus on Strategy, Retail and E-commerce. Work includes industry research, competitor analysis, company analysis, creating models in excel, preparing PPT presentations, etc. -
Sales AssistantBlockbuster Danmark A/S Aug 2003 - Jun 2011Copenhagen, Capital Region, DenmarkCustomer sales, work distribution in teams of 2 or 3, handling complaints, inventory, store optimization etc.
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Student AssistantEnalyzer Aug 2008 - Feb 2011Copenhagen, Capital Region, DenmarkAnalysis assistant: Preparing and completing different types of relational online surveys, such as Customer or Employee Satisfaction surveys, Leadership Evaluations etc. Presenting the results in a comprehensive report in graphs and tables created in Excel and PPT.Economics assistant: Book keeping, invoicing, managing debtors, preparing work for auditing (quarterly and annual reporting), salaries, etc. -
Account ManagerHelpdanmark Jun 2008 - Sep 2008Copenhagen Area, DenmarkCommercial Fundraising, selling pencils, coffee and chocolate with a 10% donation to Ronald McDonald's children fund at Rigshospitalet (Kingdom Hospital),
Sofie Hafström Nielsen Skills
Sofie Hafström Nielsen Education Details
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Cand.Merc Finance & Strategic Management -
Management -
Almen Erhvervsøkonomi -
Business -
International Business -
Frederiksberg GymnasiumMatematisk -
Kildegård Gymnasium9. Klasses Afgangseksamen
Frequently Asked Questions about Sofie Hafström Nielsen
What company does Sofie Hafström Nielsen work for?
Sofie Hafström Nielsen works for Y Factor
What is Sofie Hafström Nielsen's role at the current company?
Sofie Hafström Nielsen's current role is ENTREPRENEUR | OPERATIONS | TECH | TEAMWORK, I love anything combining people and tech!.
What is Sofie Hafström Nielsen's email address?
Sofie Hafström Nielsen's email address is so****@****.cbs.dk
What schools did Sofie Hafström Nielsen attend?
Sofie Hafström Nielsen attended Copenhagen Business School, Indian Institute Of Management, Ahmedabad, Copenhagen Business School, University Of Westminster, Copenhagen Business School, Frederiksberg Gymnasium, Kildegård Gymnasium.
What are some of Sofie Hafström Nielsen's interests?
Sofie Hafström Nielsen has interest in Social Services, Children, Cooking, Skiing, Travelling, Snowboarding, Civil Rights And Social Action, Education, Environment, Scuba Diving.
What skills is Sofie Hafström Nielsen known for?
Sofie Hafström Nielsen has skills like Microsoft Excel, Danish, English, Market Analysis, Business Strategy, Powerpoint, Strategy, Teamwork, Management Consulting, Problem Solving, E Commerce, Growth Strategies.
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