Sofie Hafström Nielsen

Sofie Hafström Nielsen Email and Phone Number

ENTREPRENEUR | OPERATIONS | TECH | TEAMWORK, I love anything combining people and tech! @ Y factor
Sofie Hafström Nielsen's Location
Copenhagen Municipality, Capital Region of Denmark, Denmark, Denmark
Sofie Hafström Nielsen's Contact Details

Sofie Hafström Nielsen work email

Sofie Hafström Nielsen personal email

n/a
About Sofie Hafström Nielsen

As a former consultant I enjoy helping others and seeing progress. My time is currently dedicated to finding my next adventure, and I hope I will land in a company, where I can love my job and will want to stay for many years. In my most recent role as Head of Operations & Customer Success for thehub.io, a platform connecting startups with talent and investors. I enjoyed being in a fast moving environment, surrounded by a great team and creating an impact for the people around me.On the side I also spend a bit of time as a freelance consultant, focusing on startups, where I can add value and help them grow and succeed based on my own experience. In addition I am part of Nørrebro Lokaludvalg to keep a finger in the ground of what is happening in my neighbourhood. If you work in a relevant field and want to suggest any kind of partnership, feel free to reach out.About my own startup Comeat: I founded this company that combines three things I love; traveling, meeting new people and eating nice food :) Through food we connect people and create friendships and network for expats, locals and visitors in our cities. We have a community for people, who have dinner together at home. We worked with a subscription model where you pay on a monthly basis (Comeat Friends) and a one-off model where you pay for individual dinners (Comeat Dinners). Our web application is live on www.comeat.net, and the mobile apps are in App Store and Google Play. NB! We do not buy services from people who contact us via LinkedIn so let's save time and skip those messages.

Sofie Hafström Nielsen's Current Company Details
Y factor

Y Factor

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ENTREPRENEUR | OPERATIONS | TECH | TEAMWORK, I love anything combining people and tech!
Sofie Hafström Nielsen Work Experience Details
  • Y Factor
    Chief Executive Officer
    Y Factor Aug 2024 - Present
    Copenhagen, Capital Region Of Denmark, Denmark
    Responsible for making Y factor a successful startup project. More details to come.
  • Comeat
    Founder & Ceo
    Comeat Feb 2016 - Aug 2024
    Copenhagen, Denmark And Milan, Italy
    Taking Comeat from zero to one.Co-founded Comeat (an online marketplace and subscription for social dining) in 2016 and worked with everything related to building a startup. The project started as a C2C platform, but transitioned into a subscription model, finally aiming to focus on B2B. Sadly due to COVID the project got incredibly challenging, and we never really recovered.Responsibilities:- Product (managing the development, design, product roadmap, testing and integrations with Facebook, Google Maps, Stripe)- Operations (event coordination, community management, feedback collection, customer support, partnerships, KPIs etc.)- Funding (sponsorships, accelerator programmes, government grants and investor relations)- Marketing (increasing awareness and user base through Google Ads, SoMe, newsletters, event participation etc.) - Sales (C2C, B2C and B2B using Hubspot, LinkedIn, Facebook and client meetings for sales).- HR (recruitment, contracts, onboarding, team engagement etc.).- Accounting (Stripe for payments, and Visma E-conomic for book keeping and invoicing).Achievements:- Web and mobile apps (iOS and Android) launched in Copenhagen, Milan, Barcelona and Istanbul- Brought 700+ people together for 350+ dinners- Raised soft funds and angel investments of €100K- Participated in accelerators and pitch competitions (incl. Løvens Hule - Danish equivalent of Dragons Den)
  • Thehub.Io
    Head Of Operations & Customer Success
    Thehub.Io Feb 2022 - Oct 2023
    Copenhagen, Capital Region, Denmark
    Joined The Hub (a Nordic startup recruitment platform) in early 2022 to manage the Customer Success and Operations team. I helped the company through a turbulent time, when the company switched owners from Danske Bank to Mesh Community, where the team size was reduced significantly and the business model went from non-profit to for-profit.Responsibilities: - Overseeing daily operations (customer support, goals & performance tracking, partnerships, key account management for premium customers)- Coordination between CS/Ops and Dev team (testing of new features, bug reporting, continuously evaluate and suggest new features for internal and external process optimisation, translate customer feedback and analysis into feature updates), - Coordination with marketing team (setup and send out needed newsletters, update and maintain e-mail automations, suggest/setup/maintain relevant blog posts)- Collaborate with the CEO (identify areas for improvement in KPIs and strategy, pricing and cost analysis, service improvement). - Recruit, onboard, develop, lead and retain employees. Achievements:- Managed a team that grew from 2 to 6 members working with CS and Ops- Implemented customer support processes, resulting in average first response time reduced by 60%, and average resolution time reduced by 37%.- Oversaw referral partner & marketing expenses, resulting in cost reduction of -16% and performance increase of +11%.- Testing and implementation of several potential revenue streams
  • Jero
    Freelance Consultant
    Jero May 2020 - Jun 2022
    Copenhagen, Capital Region, Denmark
    Assisting Jero on different aspects of the startup process - funding applications, platform, marketing etc.
  • Assembly Voting
    Business Operations
    Assembly Voting Jun 2021 - Oct 2021
    Copenhagen, Capital Region, Denmark
    Assisting the CEO and management team in Assembly Voting, with all aspects of growing to a bigger company (Structuring and automating processes, HR and onboarding, strategy development, management systems, international expansion etc.)
  • Markedsmodningsfonden
    Freelance Consultant
    Markedsmodningsfonden Sep 2017 - May 2018
    Copenhagen
    Analysing and evaluating funding applications, to screen the projects relevant for receiving grants from the fund (The Danish Market Development Fund – public grants for growth startups).
  • Implement Consulting Group
    Business Analyst/Strategy Consultant
    Implement Consulting Group Feb 2011 - Jan 2016
    Hørsholm/Hellerup
    Working on projects in the Strategy department, with a focus on Strategy, Retail and E-commerce. Work includes industry research, competitor analysis, company analysis, creating models in excel, preparing PPT presentations, etc.
  • Blockbuster Danmark A/S
    Sales Assistant
    Blockbuster Danmark A/S Aug 2003 - Jun 2011
    Copenhagen, Capital Region, Denmark
    Customer sales, work distribution in teams of 2 or 3, handling complaints, inventory, store optimization etc.
  • Enalyzer
    Student Assistant
    Enalyzer Aug 2008 - Feb 2011
    Copenhagen, Capital Region, Denmark
    Analysis assistant: Preparing and completing different types of relational online surveys, such as Customer or Employee Satisfaction surveys, Leadership Evaluations etc. Presenting the results in a comprehensive report in graphs and tables created in Excel and PPT.Economics assistant: Book keeping, invoicing, managing debtors, preparing work for auditing (quarterly and annual reporting), salaries, etc.
  • Helpdanmark
    Account Manager
    Helpdanmark Jun 2008 - Sep 2008
    Copenhagen Area, Denmark
    Commercial Fundraising, selling pencils, coffee and chocolate with a 10% donation to Ronald McDonald's children fund at Rigshospitalet (Kingdom Hospital),

Sofie Hafström Nielsen Skills

Microsoft Excel Danish English Market Analysis Business Strategy Powerpoint Strategy Teamwork Management Consulting Problem Solving E Commerce Growth Strategies Enalyzer Survey Solution Visio Axapta Jmp Sas Think Cell Multi Channel Retail Financial Services Consumer Goods And Retail Market Research Change Management Management Entrepreneurship Business Analysis Project Management Consulting

Sofie Hafström Nielsen Education Details

Frequently Asked Questions about Sofie Hafström Nielsen

What company does Sofie Hafström Nielsen work for?

Sofie Hafström Nielsen works for Y Factor

What is Sofie Hafström Nielsen's role at the current company?

Sofie Hafström Nielsen's current role is ENTREPRENEUR | OPERATIONS | TECH | TEAMWORK, I love anything combining people and tech!.

What is Sofie Hafström Nielsen's email address?

Sofie Hafström Nielsen's email address is so****@****.cbs.dk

What schools did Sofie Hafström Nielsen attend?

Sofie Hafström Nielsen attended Copenhagen Business School, Indian Institute Of Management, Ahmedabad, Copenhagen Business School, University Of Westminster, Copenhagen Business School, Frederiksberg Gymnasium, Kildegård Gymnasium.

What are some of Sofie Hafström Nielsen's interests?

Sofie Hafström Nielsen has interest in Social Services, Children, Cooking, Skiing, Travelling, Snowboarding, Civil Rights And Social Action, Education, Environment, Scuba Diving.

What skills is Sofie Hafström Nielsen known for?

Sofie Hafström Nielsen has skills like Microsoft Excel, Danish, English, Market Analysis, Business Strategy, Powerpoint, Strategy, Teamwork, Management Consulting, Problem Solving, E Commerce, Growth Strategies.

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