Make Influence is Denmark’s leading performance based influencer marketing platform, providing brands and influencers a space to meet and create collaborations. As Head of Customer Success, it is my responsibility to ensure all brands and influencers on the platform are provided the necessary means to meet the success criteria that impact the overall health of the entire Customer Success department. I therefore work with onboarding, retention and reactivation strategies, as well as countering churn, upselling, customer education and more. Furthermore I am responsible developing and implementing processes that support our core activities in order to ensure effectiveness across the department.I direct and mentor a high-performing team of customer success managers, where the goal is to increase customer satisfaction and retention. I also oversee the company's customer support operations.

As Customer Success Manager, I onboard new customers and consult them on how to achieve results with influencer marketing at Make Influence, thereby also focusing on activation and impact. My goal is to help them realise their "a-ha" moment in the customer journey as early on as possible. I am also a Success Lead, meaning that I have responsibility for my team on an employee level, but also for the health, growth, and development for customers and influencers assigned to our team. I work on an ongoing basis on areas such as onboarding & activation strategies, churn, customer health, customer journeys, customer education, feedback, support, and more.Last but not least, building company culture is also one of my passions and focus areas as one of the first employees at Make Influence.

Built foundation for the department as first and only employee in Customer Success.Cultivated strong client relationships for enhanced satisfaction and retention.Provided proactive support and tailored solutions, driving increased client engagement.

Led the Customer Success team during an acquisition, helping clients adjust to changes, creating cross-selling stategies, and supporting the transition process in general.

As Client Service Executive, I act as an advisor for Global and Nordic client accounts and lead internal teams. I ensure that my clients obtain a strong media presence amongst their target audiences, while providing high service delivery. The objective is to ensure effective media investments, which requires gathering a range of insights and staying on top on new media opportunities. As such, I work on a daily basis with:• Project management• Budgeting • Briefing• Planning media strategies • Gathering and analyzing data and insightsClients: LVMH, Electrolux, Lactalis, Dubai Tourism, Clarins, Coty

As a part-time Client Service Trainee, I gained a thorough understanding of the media industry while assisting Client Leads on strategies for a variety of clients, as well as budgeting and internal coordination. Thus, my work included:• Audience insights from Index Denmark / Gallup • Setting up insights in Excel and Powerpoint• Planning smaller media plans• Participation in media vendor meetings• Various ad hoc tasks - especially in relation to client pitchesClients: Reckitt Benckiser, SCA, Coty, Fazer, Lactalis, Alcon, Pierre Fabre

As a part-time employee in the customs department, I assisted on checking and registering toll and customs documents related to all incoming cargo through Hecksher. My duties also included ensuring all items on incoming cargo able to be approved in customs clearance.

- A temporary position at the sister company to Hecksher Linieagenturer A/S.

- As an extension of my previous internship at GAC, I was placed on the other side of the B2B counter for a short period of time at an advertising agency. - While being in on various internal projects, I investigated the used of social media by companies through research and presented my findings

- Intern in the corporate communications department of a large international shipping company. - My biggest project was optimizing the company’s corporate webshop page, by improving the operational side of the website and implementing a new product line. - Other tasks included research and using Adobe Photoshop and Microsoft PowerPoint to design and create marketing and branding materials for internal and external use.