Sofie H. Email & Phone Number

The Hague, South Holland, Netherlands

• Aiming for continued customer satisfaction and a high retention rate
• Working with airlines globally, Content Service Providers (CSPs) and MROs (Maintenance, Repair and Operations)
• Ensuring a seamless delivery of new IFE content and investigation of issue/change requests
• Agile based working approach
• Prepare supporting documents for any changes and tasks for the engineering/development team to execute a project implementation
• Striving for enhanced customer experience through innovation of new ideas and features

Singapore, Singapore

• To be the brand ambassador of Ermenegildo Zegna and to assist/support the daily activities of the Marketing Department in return customers.
• Liasing with the HQ in Milan to ensure that all outreaches are accurate and sharing it with the Boutiques in SEA and ANZ.
• Worked on Made-To-Measure Trunk Shows files and mini mailer listings to be sent out to the SEA and ANZ regions.
• Liasing with the staff and with the headquarter in Milan regarding the weekly and monthly outreach.
• Helped to maintain the administrative infrastructure of the Marketing functions including: dynamics tracking; updating of databases to ensure that all clients details and contacts are accurate; to calculate the weekly.
• Checking of customer’s Life Time Value and previous purchase history.

Singapore

• Trained for Airbus A380, A330, A350, Boeing 787, 777 and performed all duties befitting of professional global cabin crew for a leading airline. Promote safety and comfort, attending to individual needs while also.
• Serve upwards of 300 passengers per flight, coordinating with the whole team to deliver a flawless service.
• Operate on 19-hour direct flights and received complimentary letters from customers for Outstanding Service.
• Administered first aid to passengers in medical emergencies who suffered seizures and fainted.
• Recognized for going “above and beyond” to meet passenger needs and ensuring their safety, comfort, and well-being.
• Earned a strong knowledge of food, wine, and corporate cultures.

Singapore

• Responsible for foremost ensuring the safety and comfort of passengers aboard flights and providing an attentive service to ensure an exceptional onboard experience for all valued customers. Deliver a thorough.
• Completed a rigorous 12 weeks training programme covering safety emergency procedures (SEP), cabin service delivery, customer service, and passenger handling skills, communication skills, personal grooming, and social.
• Expert at handling challenging situations with team members, passenger management, and cabin crew.
• Maintained in-flight service standards to the utmost highest standards.

Singapore

• Responsible for the daily operations of Supplied Services in an accurate and prompt manner, ensuring adherence to Service Level Agreement and process all transactions in accordance to MAS/HKMA’S guidelines, Bank’s.
• Successfully managed operational team efficiency, completing change activity to achieve a culture of operational excellence and continuous improvement.
• Assist the Team Lead on matters relating to Anti-Money Laundering (AML); Know Your Customer (KYC).
• Ensured full compliance with regulations, policies, guidelines, audit recommendations, and procedures/procedural guidelines.
• Managed operational risk, including identification, assessment, mitigation and control, loss identification, and reporting.
• Applied excellent interpersonal and communication skills to build a good working relationship with colleagues and peers.