Senior Customer Service Specialist
København, Hovedstaden, Danmark
- Supporting my team with their daily tasks and procedures- Improving processes in the Customer Service department- Ensuring the daily processes were harmonized and clear for the full team- Involved in the project of moving our warehouse (3PL): Ensuring the setup of B2C order flow (carrier setup, return portal, etc.), testing the technical setup of the B2C order flow, creating internal communication procedures between 3PL and my CS team, etc. - Involved in the projects of deployment of OMNI features