Sofía Gómez Aloisio Email & Phone Number

Costa Rica

Costa Rica

• Conduct investigations for discipline, job abandonment, performance issues and some compliance matters for North and Latin America region. Determine and carry out the applicable actions, aligned with the company’s polices and provide guidance to managers and stakeholders throughout the entire process.• Partner with different teams such as Legal, People Experience and People Management to review special situations.• Subject Matter Expert for the North America region, leading projects, and business insights, providing and participating in trainings for People Managers and other team members, implementing new processes and improving others, eliminating barriers to execution.• Actively participate in compliance investigation calls for both North and Latin America regions.• Provide guidance and coaching to managers on Performance Improvement Processes.

Costa Rica

- Deliver full cycle recruitment on Professional roles for all Business Units within the Latin America region.- Work on hiring strategies development with our clients.- Focus on continuous improvement.- Active participation in Talent Acquisition Projects (Lead for Applicant Tracking System Implementation,Standard Operating Procedure training, migrations, among others).- Design, implement and execute effective candidate sourcing strategies for pipelines.- Lead and participate in strategy calls with our key stakeholders.- Compliance Champion for records management.

Costa Rica

- Review and process separation/termination service requests from United States and Canada.- Work with stakeholders to collect relevant information for processing separation requests.- Engage the ER Market Team for Involuntary Terminations and follow up accordingly.- Assist with migrations (Latin America area) especially with the documentation that needs to be createdand reviewed (Standard Operating Procedures), making sure it’s completed on time and according withthe global standards.- Approver for the different payments processed in the NA Payroll department.

Costa Rica

- Team Lead for the Billing Department.- Main point of escalation and responsible for our grains Business Unit in Canada, leading a team of 9Junior Analysts.- Process metrics, develop talent, lead meetings with business partners.- Successful achievements such as: implement strategies for turnaround time improvement, improvework environment and consolidate teamwork.

Costa Rica

Contract Administrator for the Licenses Business Unit.- Drafting of standard and complex Ordering Documents and Agreements for Direct and Indirect customers in USA and Canada.- Direct contact with Oracle Sales Team on a daily basis, to perform all the necessary actions for the proper and timely release of Ordering Documents and Agreements, as well for advice related to clauses and complex language within documents. - Direct contact with the US Legal Department for assistance with non-standard language and approval for various clauses. - Member of the Quality Team as an additional function, where I’m responsible for evaluating the overall quality of the Team and providing feedback to Management in regards to possible action plans for improvement. - Deal with high pressure deadlines and documents with major complexity on a daily basis.

Costa Rica

Engagement Customer Operations (ECO) - Project Controller MCA Region- Perform all the required actions in order to properly manage ongoing projects by keeping a close communication with Project Managers, Sales Representatives, Opportunity Managers and the Financial Department.- Review all the information related to a project, such as the Statement of Work, required approvals, purchase order, terms and conditions, forecasting method, financial information.- Project and Sales Order creation in COMPASS System, project billing and change orders.- Send each month the actuals for the ongoing projects to the Project Managers and receive their forecast, so the necessary changes can be done in the project planning.- Deal with a high level of deadlines related to several reports to be presented for the ongoing projects, such as: Data quality, invoicing, account weighting and open projects.

Costa Rica

Contract Administrator for the Channels Business.- Global Business Services, Customer Operations: Contract Administrator for the Channels Business. Managing Hewlett-Packard contracts from US Channels Customers, managing change requests, contract renovations, contract creations, quotes and performing all the actions the Customer requires regarding their contracts with HP. - Subject Matter Expert and Focal Point for the Renewals Expertise Center in the Channels Business.

Costa Rica

- Corporate Department: Assistance on issues such as company formation, reforms, mergers and acquisitions.- Preparing legal opinions in English and Spanish on topics such as Labor Law, Real Estate Law, Telecommunications, Corporate and Commercial Law for local and foreign clients.

Costa Rica

- Intellectual Property. Processing of trademarks, advertising signs, patents, for local and foreign clients, preparing search reports, review and monitoring of the different processes and files in the Public Registry.- Corporate Area. Registry Studies, company formation, legalization of books, coordination of sanitary permits and corporate patent licenses for local and foreign clients.- Review and monitoring of cases in Costa Rican Labor and Civil Courts and preparing reports of such processes for various clients.- Legalization of documents in the Ministry of Foreign Affairs and in the various Consulates in Costa Rica. - Legal documents translation in English and Spanish, especially for topics such as Labor Law, Intellectual Property and Commercial Law.

Licenciatura, Law School, Cum Laude

Law School

A Distancia, General Studies

General Studies

High School, Educación Secundaria