Sofija Carr Email & Phone Number

Supervised a team of 8 adjusters on a team dedicated to investigating more complex coverage and liability issues, comparative negligence, pro-rata claims, and identifying potential fraud concerns.

Managed a team of 10 claims adjusters in filing new reported losses and completing basic coverage and liability investigations.

Managed customer service phone teams during Covid-19 impact on company and policy/premium changes. Drove high efficiency results through unprecedented call volume due to the pandemic.

Successfully drove phone team's results to top quartile results in calls per day efficiencies and customer experience survey results.

Managed various teams and drove performance while completing all regional management training courses and Real Leadership training.

Assisted in training newly hired associates and providing needed coaching to close knowledge gaps in order to prepare them for their transition onto the call center floor.

Dispatched tows and various other emergency services to urgent situations and locations