Sofija Kozlovska Email & Phone Number

Riga, Lv

Key responsibilities: - Leading global programs in Customer Experience area, with focus on customer satisfaction and digitalization of experience - from concept until successul implementation. - Managing allnex customer journey. - Promoting customer advocacy and targeting actions towards excellence of Customer Experience (in all touchpoints - both digital and non digital) - Coordinating globally NPS activities and programs arising from them (Innovation/Sales team efficiency/CS… Show more Key responsibilities: - Leading global programs in Customer Experience area, with focus on customer satisfaction and digitalization of experience - from concept until successul implementation. - Managing allnex customer journey. - Promoting customer advocacy and targeting actions towards excellence of Customer Experience (in all touchpoints - both digital and non digital) - Coordinating globally NPS activities and programs arising from them (Innovation/Sales team efficiency/CS work improvements/Operational improvements) - Coordinating work on Commercial Excellence tools - CRM, PowerBI reports, end to end process improvements - Product owner of allnex customer portal myallnex.comKey achievements: - successful implementation and adoptation of allnex customer portal - successful roll out of NPS all stages globally - successful implementation of AI based customer experience analysis tool Show less

Key responsibilities: - Leading automation and improvement projects in operations area - Digitalization of operationsKey achievements: - successful implementation of EDI solution, including full change management and SAP adaptations - successful digitalization of allnex samples flow

Riga

Key responsibilities: - Transferring Customer Service activities from multiple locations in Global Business Service Center in Riga (11 plants in total, team >50 with direct and indirect reports) - Managing EMEA Customer Service activities in SAP and AX environment (Customer to Cash) in B2B manufacturing environment- Member of Global Business Service Leadership teamKey Achievements: - Successful activity transfer from 11 plants into Riga Global Business Services - Full… Show more Key responsibilities: - Transferring Customer Service activities from multiple locations in Global Business Service Center in Riga (11 plants in total, team >50 with direct and indirect reports) - Managing EMEA Customer Service activities in SAP and AX environment (Customer to Cash) in B2B manufacturing environment- Member of Global Business Service Leadership teamKey Achievements: - Successful activity transfer from 11 plants into Riga Global Business Services - Full Project management from concept until implementation - Managing stable activity transfer in manufacturing CS environment without pitfalls - Significantly improving CS related KPI metrics - Team mentoring and coaching Show less

Key responsibilities:- Managing Accounts Receivables and Cash Collection processes for multiple regions (EMEA, Americas, APAC)- Working in activity transfer projects and process transformations from multiple locations to Riga Global Business Service Center- leading 2 teams of 26 people in total working in different time zonesKey achievements: - implementation of modern cash collection software- maintaining close to perfect past due levels through keeping very friendly… Show more Key responsibilities:- Managing Accounts Receivables and Cash Collection processes for multiple regions (EMEA, Americas, APAC)- Working in activity transfer projects and process transformations from multiple locations to Riga Global Business Service Center- leading 2 teams of 26 people in total working in different time zonesKey achievements: - implementation of modern cash collection software- maintaining close to perfect past due levels through keeping very friendly relationship with customers- successful team recruitment and activity transfer process to Riga Global Business Services fron EMEA, USA and Australia Show less

Key responsibilities:- creating and managing Customer Service Centre in B2B manufacturing environment- implementing best industry practices- overseeing order portfolio management/goods loading planning/loading processes- introducing standard CS KPIs and keeping close monitoring- supporting company in slow moving stock and forecast managementCreating B2B Customer Service CenterIntroducing improvements and automations within organization

Riga

Riga, Latvia

In charge on Customer relationship on area of Supply Chain in Baltic regionResponsible for Supply Chain KPI in area of customer facingArea of responsibility: Customer Service, Master Data, Credit Management, Accounts Receivable, improvement projects

Responsible for management performance and finance audit projects in Ministries and State Owned Enterprises in area of responsibility

Education record

Education record