Sofina Adams Email & Phone Number

Orlando, FL, US

Maitland, Florida

Assisting internal/external candidates job status along with managers and directors with requsition support.

Altamonte Springs, Florida

Solution Center - Altamonte Springs, FL

Scans, indexes, and classifies employee documentation utilizing imaging software for retention in electronic employee files.

Drafting email response to customers (internal and external); problem solving, data entry, searching to accurately update input and maintain good working relationship with marketing team members and sales force management teams.

Lake Mary, Florida

• Processing all cancellations, reschedules and confirmations via email and phone.
• Assisting customers via phone and email with escalations and problem solving.
• Lead Import

Altamonte Springs And Longwood, Florida

• Develop training material for new hire training and refresher classes for continuous improvement.
• Created First addition of the Customer Service Training manual.
• Assist management in coaching/training of CSR in specific areas of development inclusive of one-on-one training (if needed).
• Build partnerships with employees and new hires to assess needs for training to obtain operational goals.
• Continuous evaluation of training to ensure they are effective and achieving Company goals.
• Motivate the Call Center leads to function in leadership roles in order to maintain a professional level of performance and achieve their goals and objectives.