Jun 2023 - Present
AeroLeads people directory · profile
Sofina Begum Email & Phone Number
EAP Counsellor
at
PAM Assist
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
EAP Counsellor
Location
Greater Leeds Area, United Kingdom, United Kingdom
Who is Sofina Begum? Overview
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Quick answer
Sofina Begum is listed as EAP Counsellor at PAM Assist, based in Greater Leeds Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Sofina Begum.
Sofina Begum previously worked as person centred counsellor at Betterhelp and Retail Sales Assistant at Asda. Sofina Begum holds Diploma Of Education, Counselling, Pass from Joseph Priestley College, Leeds.
Company email context
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PAM Assist
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Profile bio
About Sofina Begum
A conscientious and professional person with extensive experience in a supervisory role in charitable organisations. Highly organised and efficient individual, with a thorough and precise approach to projects, and I have received regular positive feedback from service users and professionals from the charity and public sector. Able to manage own time effectively and prioritise workload. Experienced at working to tight deadlines and under considerable pressure. Friendly and approachable with excellent interpersonal and customer relations skills. I am seeking an opportunity to further progress my skills and bring my wealth of experience in either the charity or public sector with a new organisation.Having over 10 years’ experience working and volunteering in the charity sector, I believe I have build up the knowledge and skills when working with a range of vulnerable service users in different settings to find outcomes, solutions, advocate and supporting them in their goals.I am currently working as a counsellor, contracting for EAP services and private clients. I have a qualification in counselling and my background is in forced marriage, honour-based abuse, sexual abuse and domestic abuse. I have a history of going above and beyond the job requirements, and I consistently represent the organisation I work for in a professional way.
Current workplace
Sofina Begum's current company
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14 roles
Sofina Begum work experience
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Person Centred Counsellor
Person centred Counsellor specialising in trauma, domestic & sexual abuse, relationship breakdown, bereavement, forced marriage & honour based abuse, as well as a number of other topics
Retail Sales Assistant
Across the customer service desk, kiosk, checkout, hibrid's, scan & go, self-service.Complete item exchanges, refunds and enquiries for customers.Help to keep the store tidy and running smoothly.Supporting the team by covering or swapping shifts.As a service host I deal with any checkout enquires, complaints, collect and deliver parcels to the customers.
Wellbeing Worker
- Undertake allocated assessments and support planning.- Develop and maintain effective relationships with service users, their families and carers: provide advice and support: help resolve conflict,- Contribute to the enhanced screening of new referrals and people already in receipt of services.- Work with individuals, families, carers and communities to.
Wellbeing Worker
Customer Service Agent
Working for an energy company dealing with bills, discussing budget plans, taking complaints & payments, leaving detailed notes. Booking in appointments communicating with other departments as well as 3rd parties
Nov 2022 - Apr 2023
Senior Call Handler
Karma Nirvana
Optical Assistant
Greeting patients and doing their pre-screening tests.Booking, confirming as well as cancelling appointments.Dispensing glasses and contact lenses to patients.Discussing and taking payments.Abiding by confidentiality and safeguarding at all times.Promoting offers to patients that would be beneficial to them.Writing factual and updated notes on Optix.
Jan 2021 - Oct 2021
Phone Buddy
Provide weekly emotional support to individuals who are isolating/shielding due to Covid 19 so they have someone to speak to during these difficult times.
Mar 2020 - Mar 2021
Covid-19 Debrief Volunteer
Supporting Covid 19 volunteers by providing them the opportunity to talk about their experiences during the crisis.Being mindful of safeguarding and confidentiality at all times with callers.
Jun 2020 - Sep 2020
Senior Call Handler
Provided support and advocated for victims, survivors and professionals through the honour network helpline and email, aiming to minimise risk and increase safety for callers.Supported quality control; worked alongside the Helpline Manager to improve and develop helpline procedure, performance and evaluation.Identified fundraising and funding opportunities.
May 2016 - Jul 2019
Call Handler
Supported victims and survivors who had been affected/experienced forced marriage and honour-based abuse.Provided guidance to professionals regarding harmful practices, i.e., forced marriageRaised awareness for honour-based abuse and forced marriage including providing media interviews.Delivered presentations and provided training to different organisations.
Sep 2014 - May 2016
Helpline Volunteer & Trainer
Supported women and girls via phone, email, text and face-2-face appointments that have been affected by Rape and Sexual Violence.Logged regular notes, training and steering group meetings.Attended/organised fundraising events and SARSVL social events.Supported company recruitment by advertising vacancies for helpline volunteers, staff selection and.
Mar 2013 - Jul 2017
Person-Centred Counsellor
Provided Counselling support to Children and Adults (both male & female).Conducted regular group supervision with line manager.Kept up to date notes
Jul 2010 - Jul 2012
6 education records
Sofina Begum education
Diploma Of Education, Counselling, Pass
Joseph Priestley College, Leeds
Certificate, Counselling, Pass
Joseph Priestley College, Leeds
Certificate, Counselling, Pass
Joseph Priestley College, Leeds
Certificate, Counselling, Pass
Joseph Priestley College, Leeds
Certificate, Counselling, Pass
Park Lane College, Leeds
Intermediate Certificate, Counselling
Park Lane College, Leeds
FAQ
Frequently asked questions about Sofina Begum
Quick answers generated from the profile data available on this page.
What company does Sofina Begum work for?
Sofina Begum works for PAM Assist.
What is Sofina Begum's role at PAM Assist?
Sofina Begum is listed as EAP Counsellor at PAM Assist.
Where is Sofina Begum based?
Sofina Begum is based in Greater Leeds Area, United Kingdom, United Kingdom while working with PAM Assist.
What companies has Sofina Begum worked for?
Sofina Begum has worked for Pam Assist, Betterhelp, Asda, Leeds City Council, and Huntswood.
How can I contact Sofina Begum?
You can use AeroLeads to view verified contact signals for Sofina Begum at PAM Assist, including work email, phone, and LinkedIn data when available.
What schools did Sofina Begum attend?
Sofina Begum holds Diploma Of Education, Counselling, Pass from Joseph Priestley College, Leeds.
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