Sofiya Keller Email and Phone Number

Supervised customer service, ensuring a positive shopping experience and resolving any issues promptly.Contributed to achieving sales targets by assisting with product recommendations and managing inventory.Trained and supervised staff in both the floral and cafe areas, ensuring consistent service quality.Scheduled staff shifts and led regular team meetings to communicate goals and updates.Managed daily operations, including cash handling, opening/closing procedures, and vendor relations.Ensured the store adhered to health, safety, and cleanliness standards in both sections.Assisted customers in planning and executing special events, coordinating floral arrangements and cafe services.Supported the development and execution of marketing strategies, including in-store promotions.Assisted in budgeting, financial reporting, and monitoring expenses to ensure profitability.

Assisted customers with selecting floral arrangements, providing personalized recommendations based on occasions and preferences.Designed and assembled custom bouquets and floral displays, ensuring high-quality presentation and customer satisfaction.Managed daily sales transactions, processed payments, and maintained accurate records of sales and inventory.Provided exceptional customer service by addressing inquiries, resolving issues, and offering guidance on flower care and maintenance.Handled all incoming emails and phone calls, promptly responding to customer inquiries, processing orders, and coordinating delivery schedules.Collaborated with team members to maintain a clean, organized, and visually appealing store environment.Assisted in receiving and stocking fresh flower shipments, ensuring proper storage and inventory rotation.Supported special event orders, including weddings and corporate events, by coordinating logistics and ensuring timely delivery.