Sofiya M Email and Phone Number

Handling calls, chats and dealing with the customers.Viewing and editing the maps as per customer suggestions.Attending daily, weekly and monthly targets specific to the process.Expertise in working with a team.

Handling inbound calls/chats/emails resolving customer issues.Expertise in finding the customer requirement and analyzing the appropriate solution.Attending escalation calls and chats apart from taking normal calls or chats.Excellent in converting the cold calls into new assignment

Responded to customer emails, letters and phone calls within the company's communication targets. Established warm and friendly rapport whilst interacting with customers by phone, email and on live chatsEstablished warm and friendly rapport whilst interacting with customers by phone, email and on live chat.Addressed customer service enquiries quickly and accurately.

Handled customer billing errors, researching issues in the system and working to resolve problems and inconsistencies.Followed company regulations, policies and processes.Managed all complex complaints, issues and problems to maintain customer satisfaction.Developed phone scripts for staff to follow based on all plausible scenarios to improve customer service. Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.