Sofia Turner Email & Phone Number

São Paulo, São Paulo, Brasil

After being promoted to Risk Analyst, I played a pivotal role in enhancing our fraud detection capabilities. Collaborating with teams, I proactively researched and implemented tools and methodologies to improve the accuracy of our assessments in identifying fraudulent individuals. My contributions led to a more robust risk management framework, enabling us to make informed decisions with greater precision and efficiency.

As a Risk Assistant, I specialized in analyzing data to make informed decisions regarding potentially harmful behaviors, including the assessment of messages from blocked users concerning their block status. I meticulously evaluated user behavior to determine whether it posed a risk of fraud or other malicious activities. Additionally, I adeptly navigated Brazilian customer policy and company protocols, ensuring compliance while effectively managing complex situations. My proactive approach to identifying and addressing fraudulent behaviors contributed to maintaining the integrity of our operations and enhancing trust among stakeholders.

São Paulo, Brasil

As a CX Assistant in the Payments and Billings sector, I quickly earned a reputation for excellence, achieving top reviews within my first month. Recognizing the importance of customer feedback, I led a presentation to share strategies for enhancing service quality, resulting in improved team performance and increased customer satisfaction.

As a CX Assistant, I was dedicated to providing exceptional service to clients, ensuring their needs were met and issues resolved promptly and effectively.

As a Point of Interest Analyst, I was responsible for verifying and updating information on various locations, ensuring accuracy and relevance for users. Additionally, I conducted analyses of cultural differences, particularly focusing on nuances relevant to location-based information, between Brazil and North American and European countries. My attention to detail and cross-cultural insights contributed to maintaining high-quality location data and enhancing user experience.

Sorocaba E Região, Brasil

The Sesc is a non-profit organization that provides cultural, educational, and recreational activities for the community. As an Intern Art Educator, I facilitated guided tours for groups and individual visitors within the exhibition space, providing tailored mediation sessions focused on the specific interests of each group or individual. I crafted engaging activities and workshops designed to enhance the visitor experience and foster deeper connections with the exhibition content.

•Facilitated field trips and hands-on activities that connected students in grades 2-12 and families to contemporary art, increasing their understanding and participation.•Designed and implemented a Teen Engagement Program, enabling high school students to explore various museum roles through hands-on experience. •Organized and managed educational materials and resources to support student learning and ensure efficient program delivery.•Developed thematic tours for school groups, emphasizing inquiry- based and student-centered learning.produced Social-Media content, increasing engagement and participation by 20%.Presented an exhibited artwork from the museum's collection during an event that attracted around 200,000 visitors•Built strong relationships with diverse visitors, using my outgoing and personable nature to create a welcoming environment.

Barueri, São Paulo, Brazil

• Supported the executive assistant in managing the CEO’s schedule, coordinating meetings, and handling high-level communications, ensuring smooth daily operations.• Resolved logistical and personal tasks for the CEO, such as sourcing specific products, organizing gifts for clients and partners, and managing personal requests efficiently.• Served as the primary point of contact for high-profile guests, maintaining a professional and welcoming front desk presence while managing incoming inquiries.• Proactively handled special requests and challenges, ensuring the CEO's needs were met both professionally and personally while maintaining discretion.• Developed strong multitasking and organizational skills by managing the front desk responsibilities while assisting with executive-level administrative tasks.

Bachelor'S Degree, Tourism

Exchange Program, Tourism And Hospitality

International Qualification Program in Tourism and Hospitality, a partnership between the Ministry of Tourism, Capes and Assiciation.