Sofia Turner Email & Phone Number

São Paulo, São Paulo, Brasil

After being promoted to Risk Analyst, I played a pivotal role in enhancing our fraud detection capabilities. Collaborating with teams, I proactively researched and implemented tools and methodologies to improve the accuracy of our assessments in identifying fraudulent individuals. My contributions led to a more robust risk management framework, enabling us.

As a Risk Assistant, I specialized in analyzing data to make informed decisions regarding potentially harmful behaviors, including the assessment of messages from blocked users concerning their block status. I meticulously evaluated user behavior to determine whether it posed a risk of fraud or other malicious activities. Additionally, I adeptly navigated.

São Paulo, Brasil

As a CX Assistant in the Payments and Billings sector, I quickly earned a reputation for excellence, achieving top reviews within my first month. Recognizing the importance of customer feedback, I led a presentation to share strategies for enhancing service quality, resulting in improved team performance and increased customer satisfaction.

As a CX Assistant, I was dedicated to providing exceptional service to clients, ensuring their needs were met and issues resolved promptly and effectively.

As a Point of Interest Analyst, I was responsible for verifying and updating information on various locations, ensuring accuracy and relevance for users. Additionally, I conducted analyses of cultural differences, particularly focusing on nuances relevant to location-based information, between Brazil and North American and European countries. My attention.

Sorocaba E Região, Brasil

The Sesc is a non-profit organization that provides cultural, educational, and recreational activities for the community. As an Intern Art Educator, I facilitated guided tours for groups and individual visitors within the exhibition space, providing tailored mediation sessions focused on the specific interests of each group or individual. I crafted.

• Facilitated field trips and hands-on activities that connected students in grades 2-12 and families to contemporary art, increasing their understanding and participation.
• Designed and implemented a Teen Engagement Program, enabling high school students to explore various museum roles through hands-on experience.
• Organized and managed educational materials and resources to support student learning and ensure efficient program delivery.
• Developed thematic tours for school groups, emphasizing inquiry- based and student-centered learning.produced Social-Media content, increasing engagement and participation by 20%.Presented an exhibited artwork from the.
• Built strong relationships with diverse visitors, using my outgoing and personable nature to create a welcoming environment.

Barueri, São Paulo, Brazil

• Supported the executive assistant in managing the CEO’s schedule, coordinating meetings, and handling high-level communications, ensuring smooth daily operations.
• Resolved logistical and personal tasks for the CEO, such as sourcing specific products, organizing gifts for clients and partners, and managing personal requests efficiently.
• Served as the primary point of contact for high-profile guests, maintaining a professional and welcoming front desk presence while managing incoming inquiries.
• Proactively handled special requests and challenges, ensuring the CEO's needs were met both professionally and personally while maintaining discretion.
• Developed strong multitasking and organizational skills by managing the front desk responsibilities while assisting with executive-level administrative tasks.

Bachelor'S Degree, Tourism

Exchange Program, Tourism And Hospitality

International Qualification Program in Tourism and Hospitality, a partnership between the Ministry of Tourism, Capes and Assiciation of.