With a Bachelor's degree in Biomedical Sciences and a passion for online research, I am a tech-savvy customer service professional who can deliver an exceptional experience to customers across various platforms and channels. I currently work as a Social Media Customer Service at Chalet la belle vie, where I use my bilingual skills, empathy, and emotional intelligence to help customers resolve issues related to their bookings, payments, and amenities. I also leverage my knowledge of YouTube and Stripe software to troubleshoot technical problems and provide feedback and suggestions to improve the online presence and functionality of the chalet. Previously, I was a Bilingual Customer Service Representative at SPYPOINT, where I achieved an average QA of 96% and empowered customers by sharing best practices and personalized solutions for their trail cameras and app issues. I also showed great curiosity and adaptability as a fast learner and a self-motivated person, who constantly sought to improve my skills and knowledge in a highly customer-facing role. My goal is to continue to grow as a customer service professional and to apply my domain expertise and skills to enhance customer satisfaction and loyalty. I am always eager to learn new things, collaborate with others, and contribute to the success of the organization.