Brandon Hanson Email & Phone Number

Naperville, Il, Us

Madison, Wi, Us

Provided solutions mainly through UiPath unattended bots, but occasionally used power platform where needed. This included using power automate for workflows, power apps for better data validation, and power bi for reporting.Maintained transactional data and logged data via SQL procedures, queries, and commands as needed.Working closely with IT teammates, project leaders, internal partners, third party vendors, and end users to understand and analyze requirements and formulate technical solutions to meet evolving business needs.Designed, developed, tested, and supported automation workflows.Deployed RPA components including bots, development tools, code repositories, library packages, and logging tools.Supported the implementation of new RPA innovations and solutions.Assured the quality of the automation through QA processes.Maintained the current knowledge of relevant technologies and business processes.Provided internal, ongoing system/technical support to users, including training and maintaining proper governance.Adhered to, and ensured others adhere to policies, procedures and guidelines to secure data integrity, changes protocols, customization, and usage.

Minneapolis, Mn, Us

● Supported majority of the web and mainframe enterprise apps – handling low to high-priority incidents, backlog enhancements, repairs and quick fixes, and monitoring for potential issues.● Weekly-rotating on-call critical situation response for immediate troubleshooting and repair of outages.

Green Bay, Wi , Us

● Assisting with filling the “gap” between the business and technology, by providing viable solutions through functional and technical specification design documents and project-managed execution.● Defining business needs by coordinating and aligning the IT resources in an analytical process to achieve weighted priority-based implementation, with forecasted budgeting and dev.-availability accounted for.

Green Bay, Wisconsin, Us

● Learned, supported, and enhanced team-owned (Tier 3) technologies throughout Schreiber world-wide.● Responsible for several custom program life cycles, from concept to production.● Oracle ERP + RPA Automic Automation, EDI, UNIX/Linux, PowerBI, PL/SQL T-SQL, etc.

Madison, Wi, Us

-Effectively manage large amounts of incoming calls-Identify and assess customers’ needs to achieve satisfaction-Build sustainable relationships of trust through open and interactive communication-Provide accurate, valid and complete information by using the right methods/tools-Meet personal/team goals-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow -up to ensure resolution-Keep records of customer interactions, process customer accounts and file documents-Follow communication procedures, guidelines and policies-Take the extra mile to engage customers

Bachelor Of Science - Bs, Computer Software Engineering

Uwgb Transfer Student, General Education