Sofía Romero Email & Phone Number

Mexico City, Mexico

Latam

México

Mexico

• Hire and establish the Data, Analytics and Gaming team by establishing the outlook, strategy, and Objectives and Key Results (OKRs), and defining Roles and Responsibilities (R&Rs). Hire and train talent.
• Establish partnership within the team and across the company to build scalable data solutions, develop repeatable best practices and adoptable methodologies.
• Lead ideation, build, implementation and adoption of gamification, data and AI solutions.
• Partner with Engineering teams to operationalize/scale data solutions and improve business intelligence and analytics platforms (e.g., querying, reporting and analytics tools).
• Provide subject matter expertise and data thought leadership to our global partner teams (e.g., end users, executives, engineering teams).
• Manage a prioritized backlog and run the planning process.

Toronto, Ontario, Canada

• Leading the creation and migration of applications, software and services on the AWS platform. Educating enterprise customers (FSI, mining, gaming, nanofactory, manufacturing, and retail) on the compelling value.
• Actively participating in deep architectural discussions to design cloud solutions for a seamless implementation.
• Providing engaging and informative training sessions for both individual customers and large audiences interested in adopting AWS.
• Creating compelling customer-facing posts, including blog posts, tutorials, video clips, and workshops.
• Serving effectively as a technical liaison between customers, service engineering teams, and support.
• Guiding successful business projects, achieving profitable and scalable solutions on AWS

Mexico City, Mexico

• Successfully led the construction and migration of Big Data, Analytics, BI, ML, and AI solutions, software, and services to the Azure platform, ensuring seamless execution and optimal outcomes.
• Delivered expert guidance to enterprise customers in the public sector, FSI, retail, health care, supply chain, telco and partners, following the appropriate methodology for the customer, leading to increased.
• Played a pivotal role in deep architectural discussions, meticulously designing cloud solutions for deployment and long-term success.
• Conducted engaging and informative one-to-few and one-to-many training sessions, effectively transferring knowledge to both prospective and existing Azure users.
• Authored Azure customer-facing publications, including YouTube Channel content, blog posts, reviews, and active participation in Microsoft events, such as Company Meetings, HR recruitment, D&I initiatives, and Ignite.
• Served as a key technical liaison between customers, service engineering teams, partners, and support, ensuring effective communication and problem resolution.

Mexico City, Mexico

• Spearheaded the development and implementation of cloud-based AI solutions for startups, focusing on face recognition and image analysis applications.
• Delivered expert guidance to enterprise customers (Travel and Hospitality, GameTech, Genomics, FSI, Retail, Health Care, Supply chain, Telco), Startups, and partners, following Amazon methodologies, leading to.
• Led the design and adoption of secure and scalable DevSecOps and DataOps practices, ensuring efficient and reliable software development workflows for customer projects, optimizing data pipelines and enhancing.
• Helped customers to implement security measures and compliance protocols to safeguard sensitive data and ensure adherence to industry standards in their environments.
• Championed automation initiatives, streamlining repetitive tasks and enhancing overall efficiency of my customers operations. Collaborated closely with gaming startups to architect and optimize cloud-based.
• Innovate with customers using notch technology for their specific needs and help them to differentiate them from the competitors.

Mexico City, Mexico

• In charge of a IT, including areas like Web and Mobile Development [responsible for guide, train, define the technology stack, and ensure that we deliver innovative projects across various industries, including video.
• Implemented methodologies such as ITIL and Scrum, best practices as Change Management and GitFlow, maximizing team efficiency.
• Pioneered the development of a robust mentoring and collaboration program, fostering a collaborative environment and promoting teamwork across the organization, boosting employee morale and productivity.

Mexico City, Mexico

• Led a high-performing infrastructure team responsible for overseeing end-to-end operations of several e-commerce platforms across the LATAM region.
• Spearheaded initiatives to enhance infrastructure, security, resilience, disaster recovery, and overall support, resulting in improved system reliability and customer satisfaction while enable the internal teams to.
• Directly in charge of nurtured relationships with key accounts (VIP customers), actively engaging with clients, providing regular updates, and proactively presenting technical analyses and statistics to meet their.
• Expertly managed and administered infrastructure and security operations, monitoring servers, and services for clients, executing seamless migrations, and maintaining an elevated level of SLA compliance, and at the.
• Prioritized team stability, providing ongoing training and mentorship to foster skill development and career growth.

Mexico City, Mexico

• Responsible for overseeing internal and external infrastructure, managing and monitoring both physical and remote servers, including dedicated, virtual, and cloud-based systems.
• Spearheaded health reports, security reports, and managed internal access controls, including Active Directory, FTP, DB, Remote Access, and more.
• Successfully planned and implemented customer-specific architectures for diverse projects, such as marketing campaigns, video games, promotions, code redemptions, email marketing, reward systems, ecommerce, corporate.
• Drove the enhancement of telephony systems, networks, and security, streamlining maintenance processes and developing effective policies while proposing innovative solutions.
• Led seamless deployments, system migrations, and application updates with minimal downtime. Installed, configured, maintained, and administered servers and applications, ensuring optimal performance and reliability.
• Implemented robust security measures, reducing potential security breaches

Mexico City, Mexico

• Led IT systems operations and established strong partnerships with key companies such as Telmex and Telcel.
• Oversaw the configuration, administration, and maintenance of both internal and external systems.
• Managed switches, routers, and other critical network devices to ensure smooth operations. Supervised and executed updates, configurations, and monitoring of cycle stations, resolving issues promptly.
• Coordinated maintenance activities and effectively managed resolution of errors.
• Spearheaded the creation of an intranet and website while fostering strong inter-business relations with corporate teams from the USA, Spain, Italy, France, Brazil, and others.
• Successfully managed lines, APNs, data pools, and promotions, including partnerships with renowned companies like Punta de Cielo, Coca-Cola, Nike, and more.

Mexico City, Mexico

• Offering comprehensive technical support for post-sales processes and proactive solutions, adept at analyzing challenges faced by various companies and proposing effective solutions.
• Proficient in transitioning manual processes to automated workflows using cutting-edge tools like ABBYY, A2iA, ReadSoft, DocuWare, OnBase, JobRouter, and Sugar CRM.
• Successfully led digitization projects, collaborating with cross-functional teams to gather and plan project requirements effectively.
• Provided expert advice on index and field definitions, optimizing search criteria to enhance system performance and data accessibility.
• Conducted comprehensive training sessions for work groups, operation teams, managers, and project coordinators, ensuring seamless adoption of innovative technologies.
• Handled end-to-end responsibility for installations, updates, and training activities, delivering prompt and efficient customer support via phone, remote assistance, and on-site visits.

Mexico City, Mexico

• Developed Advanced Recognition Applications for Financial Institutions:
• Spearheaded the development of cutting-edge recognition applications utilizing ICR (Intelligent Character Recognition), OCR (Optical Character Recognition), and OMR (Optical Mark Recognition) technologies. These.
• Translated Software Technical Requirements into Seamless Code:
• Took charge of translating complex software technical requirements and architectures into robust backend and front-end code. This ensured seamless integration and smooth functioning of the applications, leading to.
• Managed Readsoft Software's and PIXN Projects:
• Successfully managed and contributed to projects involving Readsoft Software's and PIXN, making significant contributions to various ventures. Notable projects include:

Master'S Degree, Videogame Design And Development

Bachelor Of Fine Arts - Bfa, Game And Interactive Media Design

The Art Of Persuasive Writing And Public Speaking

Cs50'S Introduction To Game Development, Computer Games And Programming Skills

Specialty In Operations Management, Operations Management And Supervision

Bachelor Of Engineering In Information Technology And Systems Computer Science, Computer Science