Sofyan O. Email & Phone Number

Belgium

Brussel, Brussels Hoofdstedelijk Gewest, België

• Collect, centralize, update and manage all immigration related elements• Solving daily problems related to passengers' passports and visa• Daily answering all questions from outstations concerning passport, visa rules for the entire world• Coordination between the Department of Federal Immigration Belgium, the federal police force and refugee centres• To check and report all ongoing procedures concerning Aviation Security• Training and coaching of outstations

Brussel En Omgeving, België

• Timely check-in and boarding of passengers: short, medium and long-haul flights• Find solutions to standard customer issues and answer enquiries professionally• Ensure compliance with ground product, safety, security and work environment regulations to maintain the required quality and safety standards at all times

Région De Bruxelles-Capitale, Belgique

• Indentify customers needs through interviewing• Attend morning sales meetings• Escort customers on a tour of all new vehicles• Utilize the marketing department to reach out to new and former customers

Zaventem

•Assisting the Office Manager in organizing and planning Coordinating catering operations at Brussels Airport• Ensuring store schedules and objectives are met by employees• Acting as a first point of contact: dealing with correspondence and phone calls• Managing databases and filing systems

Zaventem, Flandre, Belgique

•Managing large amounts of inbound and outbound calls in a timely manner• Following call center “scripts” when handling different topics• Seize opportunities to upsell products when they arise• Identifying customers’ needs, clarify information, research every issue and providing solutions