Sofyan O. Email & Phone Number

Brussel, Brussels Hoofdstedelijk Gewest, België

• Collect, centralize, update and manage all immigration related elements
• Solving daily problems related to passengers' passports and visa
• Daily answering all questions from outstations concerning passport, visa rules for the entire world
• Coordination between the Department of Federal Immigration Belgium, the federal police force and refugee centres
• To check and report all ongoing procedures concerning Aviation Security
• Training and coaching of outstations

Brussel En Omgeving, België

• Timely check-in and boarding of passengers: short, medium and long-haul flights
• Find solutions to standard customer issues and answer enquiries professionally
• Ensure compliance with ground product, safety, security and work environment regulations to maintain the required quality and safety standards at all times

Région De Bruxelles-Capitale, Belgique

• Indentify customers needs through interviewing
• Attend morning sales meetings
• Escort customers on a tour of all new vehicles
• Utilize the marketing department to reach out to new and former customers

Zaventem

• Assisting the Office Manager in organizing and planning Coordinating catering operations at Brussels Airport
• Ensuring store schedules and objectives are met by employees
• Acting as a first point of contact: dealing with correspondence and phone calls
• Managing databases and filing systems

Zaventem, Flandre, Belgique

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Seize opportunities to upsell products when they arise
• Identifying customers’ needs, clarify information, research every issue and providing solutions